Customer Experience News & Media
How retail associate happiness plays into customer, employee experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…
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Walmart GoLocal names Rina Hurst as VP
October 17, 2023
Rina Hurst has been named vice president of Walmart GoLocal, the retailer's delivery service platform.
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How to recruit, hone tech savvy store associates
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…
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C-store chain RaceTrac launches first EV charging station
October 16, 2023
RaceTrac, an Atlanta-based convenience store chain with more than 570 stores throughout the Southeast, has introduced its first electric vehicle charging…
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Foot Locker deploys Nedap iD Cloud to 650 European stores
October 13, 2023
Foot Locker has extended its deployment of the Nedap iD Cloud to its Eastern European stores in a quest to enhance the omni-shopping experience. The iD Cloud…
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Retailers boosting AI investment
October 12, 2023
Nearly all, 92%, of U.S. retailers plan to increase AI investment in the next year, compared to 100% in India and China.
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Cooler Screens sues Walgreens over digital screen project
October 11, 2023
Cooler Screens, a digital screen vendor that sells ad space on refrigerator door screens, is suing Walgreens claiming the pharmacy chain reneged on a national…
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How to drive a successful customer experience strategy
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer…
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Self-order at c-store gas pump makes for dynamic shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…
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Uber launches return product delivery service
October 10, 2023
Food and a ride are not the only things Uber is providing to users. The ride share company, which also runs Uber Eats, is now providing item return services.
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La-Z-Boy's updated AR strategy drives immersive experience
October 6, 2023
A next-gen 3D AR initiative on La-Z-Boy's online site is finding fans as there has been a 150%-plus jump in shoppers using its 3D product exploration tool.
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British fashion retailer taps NewStore for digital transformation journey
October 5, 2023
AllSaints, a fashion retailer based in East London, has deployed a mobile point of sale, from NewStore, in more than 200 stores around the world.
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Loyalty programs paying off for c-stores
October 5, 2023
A convenience store loyalty program can deliver a 12% higher check, and loyalty members, across any rewards program.
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Unleash Imagination: Guiding Customers to Discover Inspiring LEGO Sets on Every Retail Partner Channel
LEGO® has embarked on a journey to develop a scalable solution that will revolutionize the way you find and choose LEGO® sets, ensuring an unparalleled…
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How AR glasses will revolutionize the buying experience in physical retail environments
by Ari Grobman — CEO, Lumus
AR has the potential to transform how and why we make payments and buy certain items, simplifying processes and virtually eliminating the need to take out our…
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50% of consumers frustrated with rewards, loyalty programs
October 3, 2023
Half of U.S. reward program members are feeling increased frustration at the lack of choice in how they receive their rewards and more than a third are feeling…
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TikTok: Crafting a successful shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.
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5 ways to deliver (and improve) the connected customer experience
by Courtenay Godshall — Product Marketing Leader, Webex for Customer Experience
Customers want connection. Not just between themselves and your brand, but between every interaction across all possible channels.
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Retail sector CX: Go from miserable to memorable
by Anand Subramaniam — SVP Global Marketing, eGain
Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a proven provider will enable retail CX and AX to go…
read nowLithuania supermarket opens 5th autonomous store
September 29, 2023
The Iki retail chain, based in Lithuania, has launched its fifth autonomous store with technology from AI retail solutions provider Pixevia.
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