Customer Experience News & Media
Cracking the code of using robotics in retail
by Gavin Donley — Head of Marketing, Brain Corp
Embracing robotics is not just a technological evolution but a strategic imperative for retailers aiming to thrive in the ever-more competitive retail…
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Uniqlo self-checkout counter for apparel wins kudos
December 28, 2023
Uniqlo, an apparel store that allows customers to check out purchases at a counter that uses radio frequency identification technology to process the…
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Improving the post-purchase experience to ensure customer retention
by Sara Krypel — PR, commercetools
This holiday season, retailers should focus on three key enhancements to the post-purchase experience to keep their customers loyal and avoid revenue loss due…
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Airport self screening security kiosks landing in January
December 22, 2023
Passengers will be able to complete the screening process with minimal to no assistance from transportation security officers at Harry Reid International…
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2 tech innovations to supercharge the holiday shopping experience
by Jonathan Nikols — Senior Vice President, Global Enterprise Americas Verizon Business, Verizon
One way that retailers can help ensure that wait times are kept to a minimum is by removing unnecessary steps and touch points.
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Macy’s window offers interactive Christmas carol experience
December 20, 2023
There's more to do then standing in awe at Macy's New York store window displays this holiday season.
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Rite Aid can’t use facial recognition tech for 5 years
December 20, 2023
The Federal Trade Commission has banned drugstore chain Rite Aid from using any facial recognition technology for five years following allegations the…
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Tips for secure package deliveries, shipping CX success
by Archita Prasad — Vice President - Strategy, Corporate Development & New Product Innovation, UPS Capital
With consumer holiday spending remaining strong this season, it's essential to ensure that the spirit of giving isn't tarnished by supply chain hiccups or…
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What to consider for a successful holiday hiring season
by Mark Smith — Senior Vice President of Digital Experience, CSG
The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…
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Southwest CEO: Holidays won’t be ruined this year
December 18, 2023
Southwest Airlines CEO Bob Jordan has declared there won't be a repeat of last year's operational crisis that impacted thousands of customers during the…
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How brands can drive customer engagement, loyalty in the digital age
by Vipin Porwal — CEO and founder, Smarty
Standing out in the digital age requires brands to go the extra mile with their online presence. That means prioritizing customers and giving them an…
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Metrigy research analyst shares insight on improving retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…
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Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.
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Home Depot's tech fellow shares computer vision strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.
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Armani Group expands ON partnership
December 8, 2023
Armani Group, a fashion and luxury goods company, is expanding its partnership with ON, a AI chat platform powering generative AI experiences, to include its…
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A Retailer’s Guide to CX Optimization
Discover how successful retailers are improving CX, and come away with a clear understanding of the strategies they have for creating personalized and…
Presented by NICE
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Hardware chain taps Upside for digital customer engagement
December 7, 2023
The Aubuchon Company, a fourth-generation family-owned hardware chain is teaming up with Upside, a digital marketplace, to offer cash back opportunities and…
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Party City launches digital party planning experience
December 5, 2023
Party City is now home to Party + Marketplace, a digital party planning experience that offers Party City products with local vendor services.
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How retailers are reinventing physical storefronts
by Mayank Ranjan — SVP & Regional Head – Consumer, Retail & Logistics at Infosys, Infosys
The shopping experience has dramatically changed over the past two decades, with a merging of the in-store and online experiences. Retailers who understand…
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Free webinar offers tips, guidance for optimizing retail CX
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…
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