Customer Experience News & Media
Consumer sentiments not matching up with marketers’ perceptions
July 10, 2023
There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.
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Costco cracking down on membership card sharing at self-checkout kiosks
July 7, 2023
Costco shoppers will have a new self-checkout experience as the wholesaler is reportedly going to ask for photo identification as well as the membership card…
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Shopping lines still a frustration point for consumers
July 6, 2023
A hefty number of consumers, 82%, will actively avoid visiting a business that has a customer waiting line and customer impatience is on the rise.
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Biometric payment in retail: Consumers eager, challenges for retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
To learn more about how and why Amazon One is taking root RetailCustomerExperience reached out to Peter Galvin, chief growth officer at NMI, a full commerce…
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How malls can thrive in the new world of consumer behavior
by Cate Zovod — VP of Global Product & Industry Marketing, Near
To thrive in the new world of consumer behavior, malls must offer unique dining, retail, entertainment, and other experiences that shoppers cannot find just…
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July 4 cookout should be more affordable this year
June 29, 2023
Having a July 4 cookout should be less expensive for consumers this year with an estimation of $67.73 for a cookout for 10, a 3% dip from 2022 which was a…
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How digital twins can prepare retailers for the upcoming holiday season
by Aaron Schroeder — Director, Analytics and Insights, TTEC Digital, TTEC Digital
A digital twin of a customer is a simple concept that evolved from the idea of both a marketing persona and a digital twin of a product that attempts to…
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Automation a win-win for grocers, consumers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.
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Chatmeter reimagines Surveys to better integrate structured and unstructured Data
Chatmeter, a leader in brand intelligence and reputation management, announced the launch of Surveys, its advanced survey creator, further solidifying its…
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Sports brand teams with Salesfloor to boost customer experience
June 26, 2023
Sports brand PUMA India is partnering with Salesfloor, a customer engagement platform, to bolster customer relations by integrating and elevating its online…
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Home good retailer taps Constructor to drive personalized experience
June 23, 2023
Home and living e-commerce retailer home24 is partnering with Constructor, a U.S.-based tech provider, to deliver feature-rich, intuitive and personalized…
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Delivering sought-after convenience with mobile POS
by Amber Hovious — VP, Marketing & Partnerships, Teamwork Commerce
Retailers that can effectively provide consumers with desired levels of convenience greatly enhance their overall shopping experience.
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How retailers can give what beauty shoppers want: A personal customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…
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Skincare brand launches virtual store
June 20, 2023
Laneige, a skincare brand, has launched an immersive virtual store with e-commerce platform partner Obsess.
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Consumers using chatbots, AI, but skepticism remains
June 16, 2023
Consumers are well aware AI is built into e-commerce and 76% understand AI is being used to help them shop online, with 42% having used a chatbot or virtual…
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Kroger deploying digital smart screens
June 15, 2023
Kroger is deploying digital smart screens from Cooler Screens in 500 of its U.S. stores.
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Customer experience matters: 4 intelligent ways to bring shoppers to your mall
In this digital age, when footfall is declining and ecommerce is growing, the challenges for shopping malls seem bigger than ever. In this blog, we look at the…
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Prada Group deploying Oracle tech to elevate customer experience
June 15, 2023
Prada Group has deployed the Oracle Retail Xstore POS and Oracle Retail Customer Engagement Cloud Service as part of its strategy to boost the customer…
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How modern e-commerce brands can build lifelong customer relationships
by Shilpi Narang — SVP of Customer Experience, Bolt
Three tips to take shoppers from browsers to buyers to customers.
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Talking With: ICXA Executive Director Alicia Lavay
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…
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