Customer Experience News & Media
'Skimpflation’ reflects higher consumer cost challenge
June 13, 2023
Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.
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How catalog management tools can boost customer experience
The optimal consumer experience relies on responsive product catalogs that enable retailers to showcase the right products to the right customers at the right…
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Dirty Dough Cookie Company Selects Hughes for Managed Digital Signage
Fast-growing premium cookie retailer uses digital signage for customer and employee communications
read nowHughes Recognized for the Third Time in Gartner® Magic Quadrant™ for Managed Network Services
Gartner, the world’s leading IT and advisory company, named Hughes Network Systems, a Challenger in the 2022 Gartner® Magic Quadrant™ for Managed Network…
read nowHughes Launches New Managed Cybersecurity Services for Small to Mid-sized Enterprise Networks
Managed Detection and Response and SOC as a Service Now Available as Part of the Hughes Suite of Managed Cybersecurity Services
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Hughes Introduces Active Power Edge, Showcases Suite of Managed Services at NRF 2023
New smart power distribution unit from Hughes complements the company’s robust managed services and digital signage portfolio
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PetSmart’s loyalty strategy is all about getting personal
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The pet retailer’s loyalty program is at 60 million members and counting.
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Retail ‘ghosting’ costing $2.4B in industry loss
June 8, 2023
The act of "ghosting" online customers, or silent snubbing, is costing the U.S. retail industry $2.4 billion each year.
read nowIndiana grocer taps Invafresh to automate manual processes
June 8, 2023
Strack & Van Til, an Indiana-based grocery retailer, is deploying Invafresh's technology to optimize fresh food operations, ensure pricing accuracy and…
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Retailers respond to growing demand for sustainability by innovating
by Jeff Griffin — Vice President of Strategic Accounts, Nfinite
As consumers become increasingly aware of the need for environmental action, retailers will be compelled to showcase sustainability endeavors and integrate…
read nowHughes Pioneers Self-Healing Capability that Improves Enterprise Wide Area Network Performance Using AI
The Hughes AIOps innovation targets WAN edge systems, such as routers, SD-WAN devices and firewalls, because a failure in those systems can be catastrophic for…
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Embracing innovation in changing times
by Alicia Lavay — Executive Director, ICX Association
ICXA Executive Director Alicia Lavay shares how retailers and brands can pursue bulletproof innovation by being agile and adaptable.
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The changing retail landscape driving demand for convenience services
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…
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How can AI transform the retail customer experience?
AI has been helping businesses deliver the best service for their customers, meanwhile, helping said customers build closer relationships with their favorite…
read nowRemodeled Walmart boasts customer-centric features, mural
June 1, 2023
Customers visiting the Glenville, New York Walmart Supercenter store will discover some changes have been made as the store has undergone a remodel focused on…
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Supermarkets beating Amazon in online shopping satisfaction
June 1, 2023
When it comes to online food shopping satisfaction Amazon isn't leading the pack as supermarkets are providing greater levels of satisfaction, according to a…
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Ashley awarding ‘best sleep of your life’ customer experience
June 1, 2023
Furniture and mattress retailer Ashley has launched a "Best Sleep of Your Life" customer experience with partner Tempur-Pedic at select Tampa, Florida stores.
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Tanger Outlets taps Coniq to power customer personalization
May 31, 2023
Tanger Outlets is tapping Coniq, a loyalty platform provider, to drive enhancements that empower its diverse roster of retail partners to deliver personalized…
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Walmart debuts high-tech market fulfillment center
May 30, 2023
Walmart has opened its first high-tech market fulfillment center in Arkansas, marking its second in the U.S.
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Retailer inventory piles on the decline
May 30, 2023
The midway point of 2023 brings good news regarding the swelling and challenging merchandise inventory retailers have been grappling with for most of a year…
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