Walmart launches aisle advertising, demo stations in works

August 8, 2023

Walmart is aiming to grab consumer attention in the store and plans to launch in-store advertising via third-party ads on screens at self-checkout and TV area…

Enabling personalized shopping experiences with interactive labels

by Gary Moskovciak — Senior Vice President – the Americas, SML Group

An engaging and responsive shopping experience remains a critical success factor for retailers.

Food Lion boosts shopping experience via upgrade strategy

August 7, 2023

Supermarket chain Food Lion has enhanced the shopping experience via upgrades at 47 stores.

One-day delivery up at Amazon

August 7, 2023

Amazon, following an overhaul of its delivery network, claims it's delivering more packages in one day or less and has hit its fastest Prime delivery speeds…

Consumers want flexible, extensive return policies

August 4, 2023

A hefty majority, 93%, of U.S. and U.K. consumers want flexible, extensive return policies, according to a Loop survey on brand loyalty.

Communication, training kiosk for retail aims to spur engagement

August 4, 2023

Multimedia Plus, a New York City-based provider of communication and training solutions for the retail industry, has introduced its Incite kiosk, which…

Tanger Outlets takes digital-first strategy in loyalty program revamp

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The company has refreshed its TangerClub loyalty program and launched a new app that puts loyalty rewards and information in the customer’s hand.

Wayfair app taps AI for room design feature

August 2, 2023

Wayfair's new app, Decorify, uses generative AI to let users create photo realistic room images for design purposes.

Tips for a viable seasonal hiring strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers need a seasonal hiring strategy to keep the customer experience strong. HireVue's Natalie Dopp offers some strategic tips.

Fabric retailer Joann taps Flybuy for BOPIS nationwide

July 31, 2023

Fabric and sewing retailer Joann is expanding its deployment of Flybuy's location technology platform to power a buy online, pickup in store option for…

Why retailers must act now with GenAlpha in the metaverse

Three tips on how can businesses meet the expectations of this highly tech savvy and demanding generation.

Safeway installs slide-out security gates at self-checkout kiosks

July 28, 2023

Two Safeway supermarkets in San Francisco have installed automated slide-out security gates at the self-checkout kiosk section to prevent theft, according to…

Southwest taking sharky approach to customer experience

July 28, 2023

In celebration of Shark Week, which kicked off July 23 and ends on July 29 this year, Southwest Airlines is offering special flight programming in a…

UK department store launches virtual try-on

July 27, 2023

John Lewis Fashion Rental, a U.K.-based department store chain, has partnered with tech firm Zyler and rental specialist Hurr to adopt the Zyler AI-powered…

Lowe’s teams with OneRail on same-day delivery

July 27, 2023

Lowe's is expanding its same-day delivery service nationwide for orders placed online and via its app.

Fabletics gets personal with customers in-store and online

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…

Why your brand is your in-store experience

by Bobby Marhamat — CEO, Raydiant

Creating a brand that customers recognize and trust is key for retailers.

Lowe’s, Petco expanding store-in-store partnership

July 25, 2023

Lowe's Companies Inc. and Petco are expanding a pilot program in which Petco products and services are located within Lowe's stores.

Walmart offers inclusive back-to-school shopping experience

July 24, 2023

Walmart is aiming to make back-to-school shopping easier for those customers managing sensory disabilities.

Amazon Prime Day bests expectations despite increasing competition

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

By all accounts, its own and industry watchers, Amazon Prime Day 2023 was a resounding success for Amazon, its third-party sellers and consumers seeking a…