Customer Experience News & Media
Who will lead retail AI?
The companies that will dominate AI will be those that successfully blend AI with existing industries, have a team that includes both tech and non-tech…
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How ChatGPT will enhance retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace…
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Target launches drive-up option for returns
May 26, 2023
Target has launched Returns with Drive Up, a free service where customers can return items without having to leave their vehicle.
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ICXA retail peer group talks automation, consumer behavior
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.
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The future of AI/AR in retail
There are several ways AI and AR will make a sizeable impact on the retail landscape.
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3 reasons to attend this year’s ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…
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Specialty retailer deploys Oracle tech to boost inventory management
May 24, 2023
WH Smith North America, which includes the Marshall Retail Group, a specialty retailer in the airport market, is deploying Oracle technology for better…
read nowJohn Richmond expands into metaverse
May 24, 2023
Rock-style fashion brand John Richmond is expanding into the metaverse in partnership with SHIB The Metaverse.
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Swedish retailer tops Nedap for RFID strategy
May 23, 2023
Lindex, a Swedish fashion retailer, is teaming up with Nedap, an RFID provider, to deploy the Nedap iD Cloud to boost inventory accuracy.
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India jeweler teams with Yantra on digital transformation
May 23, 2023
CaratLane, India's largest omnichannel jeweler, is partnering with Yantra, a management and business consulting firm, for a digital transformation that will…
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9 tips for avoiding in-store Wi-Fi woes
by Tim Tang — Business Technologist, Hughes
Wi-Fi affects everything within a store, from customer experience to employee engagement. When Wi-Fi coverage is weak, customers may struggle to make mobile…
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ShopRite, Fresh Grocer home to product sampling kiosks
May 22, 2023
Wakefern Food Corp., the nation's largest retailer-owned cooperative, is expanding its use of Freeosk's interactive multimedia sampling kiosks for turn-key…
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Cantaloupe intros smart stores, self checkout kiosks
May 19, 2023
Cantaloupe Inc., a digital payments and software services company that provides end-to-end technology solutions to power self-service commerce, has introduced…
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Home Depot: Wage boost boosting customer satisfaction
May 18, 2023
The decision to spend $1 billion on additional wages and compensation is paying off for Home Depot when it comes to both customer satisfaction and worker…
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Woolworths, First Insight team on driving customer engagement
May 17, 2023
Woolworths, one of South Africa's biggest retailers, is teaming up with First Insight Inc., a retail tech platform provider, in a quest to drive customer…
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Why AI in retail requires cause-and-effect reasoning
Today’s dynamic shopper environment means the retail industry needs a new approach to developing pricing and promotional strategies.
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AREA15 leveraging data to boost customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…
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Container Store debuts resale program for customers
May 16, 2023
The Container Store Inc. has launched a "Closet Clean Out" resale program that lets customers resell gently worn clothing and items for shopping credit with…
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Canadian retailer taps Fluent system for order fulfillment strategy
May 11, 2023
The Aldo Group, a Canadian multinational retailer, is deploying the Order Management System, from Fluent Commerce, in a quest to simply the direct-to-consumer…
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Rethinking the retail return
Why the overall retail return process could use an overhaul in 2023.
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