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Customer Experience News & Media

How tariffs could lead to better customer experiences

by John Mazur — CEO, Chatmeter

Higher prices due to tariffs are likely, but brands that take this period of economic uncertainty to double down on their customer experience will come out…

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How a Tourism Center creates an immersive interactive experience in XXL

Sexten launches 118'' interactive video wall to digitize their tourism experience center.

Presented by eyefactive GmbH

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Athleisure brand Vitality taps Loop for personalized, seamless returns process

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A deep dive on how Vitality, an athleisure brand, crafted a personal returns experience while at the same time boosting efficiency and customer loyalty.

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Carrefour testing EdgeSense to digitalize shelves, drive omnichannel store of the future

June 27, 2025

Carrefourt, a food retail grocer in Europe, is testing VusionGroup's EdgeSense platform to digitalize shelves and invest in an omnichannel store of the future.

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Pestana Hotel Group deploys digital check-in arrival experience

June 27, 2025

The Pestana Hotel Group has launched Hudini's digital arrival experience called Staff Connect across 30-plus Pestana Hotels in Portugal.

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Study reveals disconnect with retailers' CX perceptions

June 26, 2025

Despite 92% of business leaders claiming customer experience as a top strategic focus, just 28% view CX as "extremely important" to invest in.

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Shaping retail experiences that resonate with today’s consumers

by Cindi Kato , Michael Trenary

Resonant retail experiences aren’t just about selling products, they’re about cultivating emotional connections, inspiring loyalty, and creating spaces where…

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Leverage insights to personalize customer experiences, drive deeper emotional connections

by Emily Clark — Head of Retail, Further

Successful retailers are set apart by their ability to balance innovation with connection, and technology with authenticity. And when they get that emotional…

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Rise of the nasty customer: What retailers can do to protect store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…

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Touchpoint Talks Hamburg: How Data-Driven Innovation Is Redefining Retail

At Touchpoint Talks Hamburg 2025, experts from retail, data, and tech gathered to explore how interactivity, AI, and in-store analytics are reshaping the…

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The future of shopping in retail: What to expect in the next 10 years

by James Robins — Chief Marketing Officer, Yodeck

Shopping journeys are becoming increasingly fragmented. Today’s consumers are influenced by multiple and often simultaneous touchpoints. To stay competitive…

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Frank Mayer teams with Cure8 to enhance retail experience

June 18, 2025

Cure8, a provider of cannabis security and technology services, has partnered with Frank Mayer and Associates, which provides custom digital kiosks and retail…

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Walmart expands drone delivery to five more cities

June 16, 2025

Walmart has expanded its ultra-fast drone delivery to Atlanta, Charlotte, Houston, Orlando and Tampa.

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Costco mulling scan-and-go to speed checkout

June 16, 2025

Costco is working on a scan-and-go style feature for its mobile app to help speed up the checkout process, CEO Ron Vachris confirmed during the company's…

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L'ovedbaby goes personal to drive customer engagement, revenue

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A baby clothing brand taps Birdseye to drive customer engagement as well as optimize inventory turnover.

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Amazon developing humanoid robots for delivery use

June 16, 2025

Amazon is reportedly building software to create humanoid robots that may one day serve as a delivery worker as well as humanoid park for testing purposes.

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The Connected Customer: Creating Rich Shopping Experiences Online and In-Store

Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like…

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The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships

by Jeanne Duca — Chief Marketing Officer, BCN

Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.

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From data to dollars: Why email marketing is key to scalable business growth

by Austin Wright — Head of Strategy & Analytics, SVP, Tandem Theory

By developing a strategic, data-driven approach to email marketing, retailers can tap into the full potential of this powerful marketing channel.

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Bob's Discount Furniture COO talks expansion, CX tech, tariff impact

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ramesh Murthy, COO at Bob’s Discount Furniture, shares insight on brand growth, customer experience technology and the potential impact from tariffs.

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