Astros install Amazon 'Just Walk Out' tech at Minute Maid Park

April 18, 2022

The Astros have teamed with Amazon to equip two food and beverage stores at Minute Maid Park with Amazon's Just Walk Out technology, providing fans a faster…

Best Buy, DSW, Sephora, Thrive Market, Adidas tops in personalization

April 15, 2022

When it comes to value-driven personalization five retailers are excelling: Thrive Market, Sephora, Best Buy, DSW and Adidas.

Google enhances search options for shoppers

April 14, 2022

Google is making it easier for consumers to find specific products by enhancing its search capabilities.

Hawaii grocer taps Symphony RetailAI to enhance shopping experience

April 13, 2022

Foodland Super Market Ltd, a grocery chain in Hawaii, has signed a multi-year license agreement with Symphony RetailAI for its broad portfolio of AI solutions…

Blending AI, AR leads to happy retail customers

Within the wide range of technologies that have contributed to this new scenario, we can see how artificial intelligence and augmented reality have gained…

JCPenney chief: We're focused on customers who we know

April 12, 2022

Marc Rosen, JCPenney CEO, is all about focusing on the budget-conscious consumer and families looking for affordable home accessories, beauty items and clothes…

Disney bringing back character greeting experience

April 12, 2022

This month Disney Parks will bring back a fan favorite experience that was shelved during the pandemic years — the opportunity to interact with characters.

Sabio Group debuts AI-powered customer experience platform

April 12, 2022

Sabio Group, a digital customer experience transformation specialist, has launched an AI-powered platform aimed at simplifying the management of customer…

How BPO is saving money, driving efficiency and delivering excellent customer experiences

Wine Country Gift Baskets is tapping a BPO partner to provide call center customer service and reaping greater rewards than expected.

Time to Converge: Contactless Touch in the Post-Digital Age

Whether you are designing products for the automotive, medtech, building or entertainment sectors, technological convergence plays a major role in improving…

Flawed proactive customer service does more harm than good

April 11, 2022

Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…

Swap.com taps Tern to boost the product return experience

April 4, 2022

Swap.com, an online consignment and thrift shop, is teaming up with Tern, a commerce technology provider, to make product returns more convenient.

How Wine Country Gift Baskets is boosting customer service, experience

A free live webinar April 7 shares a successful retailer's strategy in handling high demand customer service periods while also delivering exceptional customer…

UST integrates hand tracking to deliver faster checkout

April 1, 2022

UST, a digital transformation solutions company specializing in retail, has integrated Ultraleap hand tracking to provide touchless interaction for its…

Mulberry taps Aptos order system for better inventory view, unified experiences

April 1, 2022

Mulberry, a well-known luxury U.K. retailer, is deploying the Aptos Order Management system to drive unified experiences as well as achieve an enterprise view…

NRF issues list of top 50 retailers

March 30, 2022

This year's list of the top 50 retailers, issued by the National Retail Federation, has more than a few well-known brands.

Loyalty, personalization top retailer focus points

March 29, 2022

Retailers are focusing on building value with customers via loyalty programs and more personal customer experiences, with 52% planning to either launch a…