Customer Experience News & Media
Touchless options gaining acceptance, expansion ahead
Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…
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Digital a retail apparel must-have, claims report
February 10, 2022
Digital is the starting point for more than 90% of shoppers, and with nearly 70% of revenue coming through digital channels it's imperative for apparel…
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How customer service insights can boost customer experience
A free one-hour webinar on Feb. 24 features Fin leaders’ insight on best practices to optimize customer service processes and improve operations for better…
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Luxury retailers bring high-touch service to online shoppers with live engagement
by Joseph Noonan — CEO, Vee24
High-definition video can be integrated into the online retail environment faster and easier than you might think.
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Fashion jean brand taps Emarsys for technology upgrade
February 4, 2022
Fashion brand OGGI is working with customer engagement provider Emarsys on a technology upgrade that promises to drive revenue growth of 20% by year's end.
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How the convenience industry is harnessing data science
by Dafna Gabel — Vice President, Insights, PDI Software
Data science is helping c-stores succeed from inventory to employees.
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Where physical and digital intersect
Phygital, the combination of digital products and services to deliver physical products or services, took center stage during a panel session at the…
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Vending machines offer edible insects
February 2, 2022
Residents of Sapporo, Japan can buy edible insects from vending machines specializing in items difficult to find in supermarkets, according to a report in the…
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Georgia market taps UST to deploy hybrid autonomous supermarket with robotic delivery
February 2, 2022
Nourish + Bloom Market in Fayetteville, Georgia, an African American owned grocery store, has partnered with UST, a digital transformation solutions provider…
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Asia fashion retailer taps Algonomy to personalize shopping experience
February 1, 2022
An Asia-based fashion retailer, Aditya Birla Fashion and Retail Ltd, known as ABFRL, is deploying Algonomy's hyper-personalization technology to provide a…
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1-800-Flowers.com, Alice’s Table launch arranging experience for Valentine’s Day
January 31, 2022
1-800-Flowers.com and Alice's Table are teaming up to offer shoppers a floral arranging experience in time for Valentine's Day.
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7 Key Components of a Successful Digital Signage Program
A quick reference guide to create and maintain a successful digital signage program.
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UK co-op deploys Diebold Nixdorf self-service solution in 80 stores
January 24, 2022
East of England Co-operative Society, a consumer cooperative in the U.K. with 122 stores, has deployed more than 180 Diebold Nixdorf DN Series Easy eXpress…
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Meijer offers free home delivery for limited time
January 24, 2022
Grocery chain Meijer is offering free home delivery on orders over $35 from now until Jan. 29.
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5 Trending Topics at NRF 2022
Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.
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How digital customer service takes the stress out of the post-holiday surge
While the holiday shopping season is bound to bring in sales, the post-holiday period is your digital customer service team’s time to shine.
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A retail/hospitality challenge: Serving ‘digital natives’
January 21, 2022
Two experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.
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Retailer teams with AiFi on unattended stores
January 21, 2022
Żabka Group, a retailer based in Poznan, Poland, operates the largest chain of autonomous stores in Europe after launching 25 AI-powered stores in partnership…
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Just 15% of retailers provide differentiating experience
January 20, 2022
A small fraction of retailers, 15%, are offering a differentiating experience when it comes to omnichannel customer service and just 30% of the 90% of shoppers…
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OnQ expands touchless display features for retail market
January 19, 2022
OnQ, a manufacturer of retail displays, has expanded its Converge platform to deliver touchless interactive experiences in the store, according to a company…
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