Customer Experience News & Media
Skincare brand teams with LoyaltyLion to boost customer experience, loyalty
May 12, 2022
REN Clean Skincare is deploying LoyaltyLion loyalty and engagement platform to revitalize customer loyalty, boost engagement and improve the customer…
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Scanner tech aims to simplify online tire sales
May 10, 2022
Mobile data capture company Anyline is launching a tire size scanning technology which promises to simplify online tire sales.
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Hanoi replacing public hawkers with vending machines
May 5, 2022
Residents and tourists in Hanoi will be able to buy snacks, beverages, crafts and souvenirs from vending machines in public places by 2025 under a recently…
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Amazon's jump into DOOH will propel technology adoption
Retail giant Amazon plans to jump into the digital-out-of-home marketplace. Peter Bordes, from AI platform company Alfi, talks about how Amazon and other…
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Uniting the fragmented customer journey
by James Brooke
With today’s fragmented customer journeys, there are many important components when looking to plug the gaps of customer experience so that they remain…
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Why retailers need to step up digital investments in store
April 29, 2022
Shoppers are increasingly returning to physical retail stores, with 85% predicted to do more in-store shopping this year than last and are eager to buy in…
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Home Depot CIO takes on customer experience technology role
April 28, 2022
As part of its quest to focus on customers Home Depot is moving its CIO into a newly-created role focused on customer experience technology.
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UBS Arena boasts Amazon 'Just Walk Out' shopping
April 27, 2022
UBS Arena in Elmont, New York has become the first New York sports and entertainment venue to feature Amazon's Just Walk Out technology, according to a press…
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Lululemon embarks on growth plan to double revenue
April 26, 2022
Lululemon is launching a four-year growth strategy aimed at doubling men's wear and digital revenue and quadrupling international revenues.
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Italian shoemaker taps Fluent tech to boost online, in-store experience
April 26, 2022
Santoni, a luxury Italian shoemaker, is deploying Fluent Commerce's order management system to boost the online and in-store customer experience.
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The customer journey: How it has evolved and where it’s going
by Danielle Michaely — Co-Founder and Chief Revenue Officer, Konnecto
If brands are not leveraging tools to gain visibility into consumer behaviors and trigger points online, they are missing out on key opportunities.
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5 Retail Digital Signage Trends for 2022
Digital signage is very dynamic, with new trends emerging each day. So, tag along to learn about five digital signage trends for 2022.
Presented by eyefactive GmbH
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3 strategies to optimize customer experience before and during shipping delays
It's clear that delivering excellent CX before and during shipping delays is essential to retaining and building strong relationships with customers. Here are…
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City Furniture enjoys strong return with Bluecore partnership
April 25, 2022
City Furniture is seeing a 330% lift in known shoppers, a 118% boost in repeat buyers and a 58% increase in email opt-ins after two years of deploying Bluecore…
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Shoppers decide what makes a great in-store experience and here's what they want
by Bobby Marhamat — CEO, Raydiant
What, exactly, do today’s shoppers want from an in-store experience? The answer is clearer than you might think.
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NRF calls on Visa, Mastercard to cancel swipe fee increases
April 22, 2022
The National Retail Federation is calling on Visa and Mastercard to cancel credit card swipe increases due to take effect this month.
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Consumers prefer traffic jams over a bad customer experience
April 21, 2022
More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.
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JCPenney hits big ROI with targeted AI online approach
April 21, 2022
Retailer JCPenney is improving paid search conversions, reduced cart abandonment and the online customer experience with a more targeted approach using…
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Reimagining customer experience for the new breed of shopper
by Joe Kamara — Director of Sales, Manhattan Associates
A reimagined customer experience can be broken down into three key stages, with POS playing an important linchpin function in each phase.
read nowThe Dominance of In-house Motherboard Production for POS System
A POS system manufacturer with its own design boards and production capabilities can have so many benefits for your business. That’s why Clientron stands out…
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