Luxury footwear brand taps Cegid tech to boost personalized experience

January 18, 2022

Aquazzura, an Italian luxury footwear brand, is deploying Cegid Retail's unified commerce and POS platform to drive a more personalized consumer experience and…

2022 Predictions: 4 ways retail customer engagement is poised for change

by Tony Lorentzen — SVP of Intelligent Engagement Solutions, Enterprise Division, Nuance Communications

In times like these, when change is rapid and constant, correctly anticipating the future can be a huge strategic advantage when it comes to retail customer…

1-800-Flowers.com acquires Alice’s Table lifestyle operation

January 14, 2022

E-gift and floral retailer 1-800-Flowers.com has acquired Alice's Table, a lifestyle retailer that offers digital curated products as well as interactive live…

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.

Beauty retailer to deploy Perfect Corp virtual try-ons via apps, kiosks

January 12, 2022

Tricoci Salons & Spas, a Chicago beauty retailer, has teamed with Perfect Corp to provide virtual try-ons, online skin diagnostics and data-driven…

Understand and predict customer needs with customer journey analytics

by Simon Fraser

Customer journeys can change on a dime and the only guarantee is that today's journey looks nothing like yesterday's and tomorrow's will certainly be something…

UST debuts AI-based personalized food, beverage recommendations tool

January 11, 2022

UST, a digital transformation solutions company, has launched UST AiSense, an AI-led solution that provides personalized food and beverage recommendations…

How to deliver a personalized in-store customer experience without compromising trust

by Bobby Marhamat — CEO, Raydiant

Learn why retailers and customers alike are better served by bringing data out of the darkness and into the light.

Hy-Vee deploys security retail team to boost safety

January 7, 2022

Hy-Vee stores are getting security teams to ensure safety for both customers and store workers.

3 retail trends e-commerce brands can expect in 2022

by Link Walls — VP Digital Marketing Strategy, ChannelAdvisor

E-commerce became 'the' go-to during the pandemic. Here's what's ahead for 2022.

Instrument maker Roland rolls out a unique customer experience

January 4, 2022

Roland, an instrument manufacturer, has created an expanded Roland store experience featuring unique technology called Audience Specific Experience ASX.

Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

A look at Hudson's self-service technology overhaul

Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless…

Under Armour taps Nedap for inventory platform tech

December 28, 2021

Under Armour Inc. is deploying the Nedap iD Cloud inventory visibility platform at 400 stores world wide to boost accurate stock visibility, optimize item…

Shoe Carnival, Door Dash team up on same-day delivery

December 23, 2021

Shoe Carnival Inc. has launched same-day delivery in a partnership with DoorDash.

Experts share e-commerce strategies for a successful 2022

by Pari Raccah — General Manager, GiftNow (Loop Commerce)

In the new year the keys to success for retailers include personalization, maintaining growth, boosting the customer journey and elevating e-gifting capability.

Cyber Monday sales dip may reflect consumer trend

December 17, 2021

This holiday season's Cyber Monday sales didn't break any records given sales dipped 1.4%, but the day's consumer activity may reflect that consumers are…

Hudson installs Amazon palm recognition at Dallas Love Field Airport

December 15, 2021

Hudson Group, a travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…

COVID recovery strategy means driving retail customer loyalty

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19 and now the variant omicron continue to create challenges when it comes to the retail customer experience. But data, deep insight and loyalty…

Key challenges, opportunities facing retailers this holiday season

by Fang Cheng — Founder and CEO, Linc

Retailers that go above and beyond to meet the challenges and capitalize on the opportunities of the 2021 holiday season will reap the customer loyalty…