Customer Experience News & Media
Tech transformation of retail in the time of COVID-19
Retail continues to move online and COVID-19 is limiting physical space. Michele Dupre, group vice president at Verizon Business, answers the question “Why…
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French retailer Monoprix teams with Shekel Brainweigh on cashierless store
October 14, 2020
Monoprix S.A., a Clichy, France-based retailer, has teamed with Shekel Brainweigh Ltd., an Israel-based weighing technology provider, to introduce an…
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CBD retailer installs AI vending machine at Atlanta airport
October 14, 2020
Chemesis International Inc., a cannabis product development company, has installed its first VICKI artificial intelligence self-checkout solutions machine at…
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Garanti BBVA launches mobile-first credit card
October 14, 2020
Turkish bank, Garanti BBVA's customers can now apply for a mobile-first credit card which combines a mobile wallet that supports QR and mobile payments, with a…
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Health beauty retailer taps NCR for faster checkout, simpler store operations
October 13, 2020
Kruidvat, which is part of the A.S. Watson Group that operates over 1,200 retail stores in Belgium and the Netherlands, is deploying NCR's Next Generation…
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Fashion retailers team with First Insight to drive faster, better merchandising decisions
October 13, 2020
Fashion brands Burton Menswear, Dorothy Perkins and Miss Selfridge are partnering with First Insight Inc. and using its predictive analytics technology to…
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Online grocer enhances delivery with in-house AI-powered technology
October 13, 2020
Farmstead, a Bay Area, California online grocer, is providing faster delivery to its customers, with a free under two hour delivery within a 50-mile radius.
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Goodwill powers COVID-19 employee engagement with digital signage
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
COVID-19 has made it very difficult for businesses to return to some form of normalcy, especially on the employee front. Goodwill Southern Rivers in Columbus…
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Ritual, PayPal, Venmo partner with Los Angeles to support businesses
October 9, 2020
Mayor Eric Garcetti and the City of Los Angeles are partnering with Ritual, PayPal and Venmo to launch 'Open for Business' a collaborative effort to help LA's…
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MLB Flagship Store opens in NYC, features photo booth
October 8, 2020
The MLB Flagship Store opened at 1271 Avenue of the Americas in midtown Manhattan on Friday. "MLB NYC" will be the first permanent MLB retail store in the…
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Backpack retailer installs safety vending machine, will expand product offerings
October 8, 2020
Chrome Industries, which provides backpacks and messenger bags, has installed a vending machine in Portland, Oregon, stocked with masks, gloves and hand…
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Carvana installs its 26th used car vending machine in Detroit area
October 8, 2020
Carvana, the online used car shopping service that allows customers to pick up their vehicles from a massive vending machine, installed its 26th eight-story…
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UK retailer taps Oracle POS
October 5, 2020
A leading U.K. retailer, McColl's, is enhancing and enriching the customer experience with the deployment of Oracle's Retail Xstore Point-of-Service.
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How to attract millennial holiday shoppers to your loyalty program
by Tom Caporaso — CEO, Clarus Commerce
Tom Caporaso, CEO of Clarus Commerce, shares three ways retailers can incorporate features and benefits into loyalty programs in the quest to attract…
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Walmart store redesign includes more self-checkout kiosks
October 1, 2020
Walmart introduced a new store design today featuring more self-checkout kiosks and contactless payment options planned for 200 locations this fiscal year…
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Einstein Bros opening first c-store location
September 30, 2020
Einstein Bros. Bagels is opening its first convenience store location, part of a five-store development deal with King Fuel in the Houston area. The first…
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Amazon launches palm payment option
September 29, 2020
Amazon is launching a palm payment technology in two Amazon Go stores to speed up the checkout process, simplify the shopping experience and enhance the retail…
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Austrian grocery chain launches digital storefront
September 29, 2020
An Austria-based grocery chain, MPREIS, is expanding its brand presence with a digital storefront providing customers an online showcase of products, stock…
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Tennessee makes more services available via self-serve kiosks
September 28, 2020
The Tennessee Department of Safety and Homeland Security's driver services division announced additional services are available at all self-service kiosks…
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Newspaper vending machines disappearing
September 28, 2020
The newspaper vending machine — once common on city streets — has become a rarity with the decline of newspapers and the rising prices of those still in…
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