Customer Experience News & Media
Talking With: Diebold Nixdorf retail VP Arvin Jawa
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience reached out to Arvin Jawa, vice president of global retail strategy and regional VP, Americas Retail, at Diebold Nixdorf, to get his…
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Diebold Nixdorf launches Vynamic FCx to drive consumer engagement
December 10, 2020
Diebold Nixdorf is launching a cloud-based platform aimed at empowering convenience and fuel retailers to drive well beyond typical transactions and enhance…
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Ben Bridge Jeweler, Pandora stores partner with Salesfloor for personal customer experience
December 10, 2020
Ben Bridge Jeweler and its company-owned Pandora jewelry stores are teaming up with mobile clienteling and virtual selling platform provider Salesfloor to…
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Bahrain mall taps digital signage to enhance visual experience
December 10, 2020
The Mall of Dilmunia, in Bahrain, now boasts a continuous, immersive, 360-degree 3D experience on the largest 8K LED ceiling screen in the Middle East.
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Improving retail CX through localization
by Augustin Prot — Founder, Weglot
Augustin Prot, co-founder, Weglot, explains localization when it comes to international e-commerce and how it goes far beyond serving appropriate social media…
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6 tips for great customer support experiences during holidays
by Kaitlin Pettersen — Global Customer Support Director, Intercom
Kaitlin Pettersen, global director, customer support at Intercom, shares six tips for using conversational support to proactively and automatically resolve…
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Belk puts unexpected surprise into online holiday shopping experience
December 4, 2020
Belk is surprising more than a few online holiday shoppers this holiday season with a "Verry Merry Surprise" program that awards a gift card to a customer each…
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Expecting the unexpected: The final stretch of 2020 for online retail
by Art Goldman
Art Goldman, retail expert and chief financial officer of DK Hardware, shares his thoughts on the remainder of 2020 and how a customer-centric approach, based…
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How product data can boost customer relationship, after-sale CX strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In a free one-hour webinar Blustream CEO Ken Rapp maps out an invaluable customer experience strategy tied to the all-important product purchase data.
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5 questions for ensuring mobile technology success in retail
by Peter Sciara — Senior Mobile Solutions Arhchitect, Stratix Corporation
Peter Sciara, mobile solutions architect at Stratix, offers up five questions retailers should ask themselves to make sure the mobile tech retail strategy will…
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Walmart removes free shipping minimum for Walmart+ members
December 3, 2020
Walmart is delivering an early Christmas gift to its Walmart+ membership in eliminating the $35 shipping minimum for online orders.
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Sidestepping survival mode: How to ease shopper anxiety, spending suppression
Richard Piper, business development director at Webloyalty, shares insight on how retailers can shape how a consumer will act at their online storefront by…
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Blendid teams with Jamba on robotic smoothie maker in Walmart store
December 2, 2020
Blendid, an autonomous, contactless robotic kiosk that offers fresh smoothies, has teamed with Jamba to introduce a co-branded kiosk at a Walmart in Dixon…
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Why last year's benchmarks matter even more to retailers now
Sharon Shapiro, director of integrated planning at Bluecore, explains how and why last year's email marketing program benchmarking is critical for structuring…
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Boosting customer engagement by fostering community connectivity
Melissa Tatoris, chief innovation catalyst at Acoustic, shares why retailers must focus not only on attracting customers, but retaining them for the long haul.
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Jewelry retailer taps Loop Commerce to boost digital gifting
November 25, 2020
Catbird, a New York jewelry designer and retailer, is deploying Loop Commerce's GiftNow to streamline, personalize and enhance the gifting experience.
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Foot Locker debuts power store concept in Canada
November 24, 2020
A Foot Locker community power store is now open for business in Vancouver, British Columbia, and the footwear retailer plans to open a second in Toronto in…
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Changing the economics of the retail store floor
by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp
Dipesh Hinduja, a mobile solutions architect at Stratix, explains that as retailers set out to reinvent their stores transforming the economics of the store…
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3 solutions to this holiday season’s last-mile delivery dilemma
by Mike Willoughby — Experience Consultant, Competitive ADDvantage
PFSweb CEO Mike Willoughby explains the importance of last-mile delivery as it's the only other direct touch point a consumer will have with a brand. Variables…
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Forever 21 checkout experience gets a tech boost
November 20, 2020
Retailer Forever 21 is the first of Authentic Brands Group's properties to deploy Bolt, a checkout experience platform providing seamless checkout, payments…
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