Customer Experience News & Media
Online tactics to revive brick-and-mortar in a post-pandemic economy
by Marcel Hollerbach — CMO, Productsup
As COVID-19 rages on, Marcel Hollerbach, CMO at Productsup, explains that at some point, social distancing will end and consumers will once again fill retail…
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How next generation cloud platforms help retail thrive
by Igor Debatur — CEO & co-founder, Uploadcare
Igor Debatur, CEO and co-founder at Uploadcare, explains how next-generation cloud platforms empower retailers to adapt their content delivery to users…
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Amazon suspends shipping non-Amazon goods
April 10, 2020
The continuing coronavirus pandemic, which has disrupted supply chains around the world, is prompting Amazon to temporarily suspend shipping of non-Amazon…
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Panera launches grocery service
April 9, 2020
Panera customers can now add a few groceries to coffee orders thanks to the launch of Panera Grocery.
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How retailers can add the human touch to digital transformation
by Samuel Mueller — CEO, Scandit
Samuel Mueller, CEO and co-founder of Scandit, explains how blending digital and physical worlds can bring e-commerce directly into the shopping aisle, with…
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Vancouver family fun center deploys cashless tech
April 9, 2020
The fun center of the Uncle Buck's FishBowl & Grill restaurant, at a Bass Pro Shop in Vancouver, Canada, now boasts cashless technology. Four other centers…
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In the midst of COVID-19 don’t get mad, get smart
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell suggests retailers take a page from a small business in Georgia that is not only doing business but helping keep customers safe during the COVID-1…
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COVID-19 drives grocery shoppers to self-checkout
April 8, 2020
Nearly two-thirds of consumers are changing their grocery shopping habits in response to the worldwide COVID-19 pandemic, according to a recent consumer survey…
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Deloitte strategy experts: Cloud services bode big rewards for retail segment
by David Linthicum, chief cloud strategy officer and Jerry Hoberman, principal, Deloitte Consulting LLP, Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Deloitte Consulting LLP's Chief Cloud Strategy Officer, David Linthicum, and Jerry Hoberman, principal, share insight on how and why cloud adoption and…
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Grow your retail business with new customer trends
by Rekha Brar — Founder and Owner, Blossom Box Jewelry, Blossom Box Jewelry
Rekha Brar, founder and owner, Blossom Box Jewelry, shares tips and her tactics for driving customer engagement and why it's so important to reach shoppers the…
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In the midst of a retail apocalypse, these 4 strategy shifts can pay off
by Hadar Paz — CEO, Powerfront
Hadar Paz, CEO of Powerfront, outlines four moves retailers can make to keep business moving forward and customer experience strong.
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Publix rolls out contactless pay to all stores
April 6, 2020
Publix, a Lakeland, Florida-based grocery chain, is rolling out contactless payment to all stores, including its organic GreenWise Market, as part of a…
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Why retailers leveraging robotic process automation will rule e-commerce
by Rohan Thambrahalli — Founder, UpstartWorks
Rohan Thambrahalli, founder and president at UpstartWorks, offers insight on the value of robotic process automation and how it's proving to be a disruptive…
read nowADUSA donates $10M for COVID-19 relief
April 3, 2020
Ahold Delhaize USA, parent company of Food Lion, Giant Food, The Giant Company, Hannaford brands and Stop & Shop, is donating $10 million in funds for a…
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Office Depot launches same-day delivery
April 3, 2020
Office Depot Inc. is offering same-day delivery from about 1,100 Office /Depot and OfficeMax locations.
read nowMercato offers free grocery delivery to senior consumers
April 3, 2020
Online grocery e-commerce platform Mercato is eliminating delivery fees through the first week in May.for those 60 years or older.
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Why syndication is key for brands investing in immersive commerce
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, shares how a tech powerhouse is tapping web-based 3D and AR to develop and deliver innovative online content…
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Marriott data breach involves up to 5.2M frequent guests
April 1, 2020
Marriott International Inc. is contacting up to 5.2 million guests regarding a data breach, the company's second major incident since 2018.
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Customer loyalty starts with getting the retail website right
by Tara Bartley — Industry Marketing, Akamai
Tara Bartley, senior manager, industry marketing at Akamai, shares insight on how retailers can do better when it comes to attracting new customers and keeping…
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Best Buy in contactless service mode
April 1, 2020
In an effort to keep employees and customers safe as the coronavirus pandemic rages on, electronic giant Best Buy has implemented contactless curbside service…
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