Kohl's extends temporary closure timeframe in light of COVID-19

April 1, 2020

Calling it "unprecedented times," Kohl's is extending the timeframe of its temporary store closures given the ongoing and expanding COVID-19 outbreak in the…

Walmart checking workers' temperature before shifts

April 1, 2020

In an effort to stem the ongoing and expanding COVID-19 pandemic, Walmart is taking workers' temperatures at stores and warehouses. Anyone with a temperature…

COVID-19: How retailers can overcome the challenges of a pandemic

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mike Rittler, head of retail card services at TD Bank, shares insight on what the coronavirus event is doing to the small and large retailer and how businesses…

The real reason customers leave (and how to stop them)

by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies

Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, believes the key to revealing and understanding exactly what makes your…

Amazon Prime delivery experiencing big delays due to COVID-19

March 31, 2020

What once was overnight or even a one-day delivery wait for Amazon Prime members is now weeks to a month due to the impact of COVID-19.

Kroger launches senior shopping hours in Georgia

March 31, 2020

Supermarket grocery chain Kroger is deeming one hour every morning as senior shopping time.

Why content is the foundation for a successful e-commerce shopping experience

by James Bathgate — VP of Implementations, Searchspring

James Bathgate, vice president of implementations, Searchspring, explores different ways retailer content can establish the brand as an expert voice, build…

Can your retail store survive 2020?

by Bruce Hakutizwi — Director of Dynamis, BusinessesForSale.com

Bruce Hakutizwi, USA and international manager for BusinessesForSale.com, believes retail hasn’t died but just transformed. And, while brick-and-mortar stores…

Dillard's stores open for shoppers despite COVID-19

March 27, 2020

More retailers than not are closed temporarily given the ongoing coronavirus outbreak but one major retail brand's brick-and-mortar stores are still open to…

Digital signage provides calming presence amidst coronavirus pandemic

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

As panic over COVID-19, the coronavirus outbreak, continues to spread, digital signage can provide a much needed calming presence to help retail customers stay…

5 trends shaping the future of in-store retail experiences

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, writes that if retailers give customers what they want they can ensure retail success this decade by taking advantage of the…

Costco sets up hours for senior shopping due to coronavirus outbreak

March 26, 2020

Starting this weekend Costco will offer senior-only (60 years or older) shopping hours on Tuesday and Thursday from 8 a.m. to 9 a.m.

Continuous customerization in retail automotive services: Customer retention

by Rick Muldowney — Chief Analytics Officer, digm

Rick Muldowney, chief analytics officer at digm, explains how by putting continuous customerization to work, retail automotive services providers can identify…

Publix sets up special shopping time for seniors due to COVID-19

March 25, 2020

In an effort to provide a safer shopping experience for its senior consumers, supermarket Publix is setting aside specific hours for those 65 years old and…

Coronavirus outbreak raising questions about digital payments, cash

by David Jones — Editor, Networld Media Group

The coronavirus pandemic is raising a number of concerns about whether consumers would shift toward digital payments amid concerns about cash handling and…

Texas investigates 756 coronavirus related price gouging complaints

March 23, 2020

Texas consumers have filed 756 complaints of price gouging related to the coronavirus pandemic, according to an NBC 5 report. The state's consumer protection…

Wawa halts self-serve beverages due to coronavirus

March 23, 2020

Wawa, the East Coast convenience store chain, has suspended self-service coffee and fountain beverages on account of the coronavirus pandemic, the company said…

Why content localization equals success in global markets

by Ryan Soos — Sr. Customer Success Manager, Smartling

Ryan Soos, senior customer success manager at Smartling, offers insight on content localization and why it's all about putting the customer first and creating…

The importance of honing the retail customer loyalty program

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy for CPG/retail at Stibo Systems, shares why loyalty programs are crucial for retailers looking to build long-term…

Driving Customer Engagement with Digital Signage

Creating customer engagement in the retail store is a requirement, and digital signage can serve as the tool to make it happen.