Customer Experience News & Media
Stop & Shop sets special shopping hours for older customers in light of COVID-19
March 19, 2020
Supermarket chain Stop & Shop, in an effort to make grocery shopping safer for older consumers, is establishing specific shopping hours in light of…
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The new convenience store battlefront: The checkout line
by Gavin Bisdee — vp global marketing, Zynstra
Gavin Bisdee, vice president of global marketing, Zynstra (a NCR company), shares insight on how frictionless checkout opportunities are becoming more…
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Smith's stores launch senior citizen shopper hours during COVID-19 outbreak
March 18, 2020
The latest retailer and grocer to designate specific shopping hours for seniors due to COVID-19, the coronavirus, is Smith's Food & Drugs.
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Chile mall company partners with ViaDirect, Telelogos for digital signage
March 18, 2020
Parque Aracuo, a shopping mall company based in Chile, has selected ViaDirect to help design a digital solution to guide and inform its guests. ViaDirect in…
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The time for cross-channel customer support is now
by Anand Janefalkar — Founder & CEO, UJET
Anand Janefalkar, founder and CEO of UJET, explains why as retailers begin investing resources in support channels, including web, mobile, and in-app, they…
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Symptoms of coronavirus in e-commerce
by Angela Whiteford — CMO, Forter
Angela Whiteford, CMO at Forter, shares a timely post on the broad implications COVID-19, the coronavirus pandemic, is having on the retail segment and related…
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Bath and Body Works shutting stores due to COVID-19 outbreak
March 18, 2020
Bath and Body Works is the latest retailer to close stores in response to the COVID-19, the coronavirus pandemic.
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Amazon hiring 100K workers to meet online sales crush in wake of COVID-19
March 17, 2020
Amazon is hiring on 100,000 workers in a quest to meet the "surge in demand" from online sales as people worldwide are sequestered home in light of the…
read nowJen Barry tapped as retail VP for Glass House Group
March 17, 2020
Glass House Group, a privately-held cannabis and hemp company based in the U.S. has named Jen Barry as vice president of retail.
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Coronavirus impacting retail sales, claims study
March 16, 2020
The COVID-19 coronavirus pandemic is impacting consumer shopping behavior, purchase decisions and retail sales, according to a First Insight study.
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COVID-19: Retailers closing stores for worker, customer safety
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A growing number of retailers and brands are temporarily closing locations but will continue to pay workers through the closure period.
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Uncovering the factors changing the face of retail
by Rebecca Steele — Content Marketing Manager, PFS
Rebecca Steele, content marketing manager at PFS, explains why an adaptive and agile mindset is the way to get ahead in the digital age and a constantly…
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AR and 3D aren’t just for digital commerce — they’re powerful in-store assets
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, explains how retailers can use immersive commerce tools to overcome in-store purchase hurdles and delight store…
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Coronavirus prevention focus of pop-up in DC
March 13, 2020
Seeing a demand among Washington, D.C. residents for coronavirus prevention supplies prompted a retail pop-up store near Gallaudet University.
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Personalizing the retail experience across touchpoints
by Tim Beeson — President – North America, Natterbox
Tim Beeson, president, North America, at Natterbox, explains why it is so important for brick-and-mortar shops to focus on customer appeal.The entire shopping…
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Vntana founder talks AR, VR, XR and delivering a digital experience into the real world
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Vntana Founder and CEO Ashley Crowder sees a big future ahead for AR and VR what she calls XR technology and the quest to provide retail consumers a virtual…
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Vans launches shoe collection for those on autism spectrum
March 12, 2020
Vans is releasing a footwear collection designed for those on the autism spectrum featuring sensory elements focusing on touch, sight and sound.
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Experience matters big time for the consumer, reveals study
March 11, 2020
A good majority of consumers, 74%, are either somewhat or very likely to buy from a brand or retailer based solely on experience and not price or product…
read nowPostmates debuts measures to help merchants impacted by COVID-19
March 11, 2020
On-demand delivery platform Postmates aims to help ease burdens on merchants and couriers dealing with the coronavirus outbreak.
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CIBO Express Gourmet Markets to deploy Amazon's Just Walk Out tech
March 11, 2020
Hospitality group OTG will begin deploying Amazon's Just Walk Out cashierless technology in select CIBO Express Gourmet Markets in airport locations next week.
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