Customer Experience News & Media
Retail's secret weapon: Order fulfillment optimization
by Johannes Panzer — Head of Industry Solutions for Ecommerce, Descartes
Johannes Panzer, head of industry solutions, e-commerce, Descartes, explains why now is the time for retailers to implement the right processes and…
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Staples latest store concept is all about connecting
February 12, 2020
Staples' latest store concept, Staples Connect, offers spaces where professionals and students can connect and interact and have access to hands-on learning…
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Easy ways digital signage can light up Valentine's Day for retailers
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The winter season is often a post-Christmas doldrum for retailers as consumers are less willing to spend big bucks after an expensive holiday season. However…
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How physical retail provides opportunities for consumer outreach
by Marci Weisler — Chief Commercial Officer, Vengo
Marci Weisler, chief commercial officer, Vengo, takes a look at how the customer journey has changed, the role retail plays in the journey and what 2020 holds…
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J.C. Penney relaunches Ana brand, puts big focus on denim
February 11, 2020
In a quest to drive sales in its largest merchandise category J.C. Penney's is relaunching the Ana brand and putting a bigger focus on casual wear and denim…
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Podcast: Driving sales when store traffic is down
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Declining store traffic is often cited as the key reason why sales are down, but retail analytics expert and two-time author, Mark Ryski has a different take…
listen nowWhy customers (and operators) prefer micro markets
Micro markets, supported by automated payment kiosks, have given new life to the refreshment services industry, which has traditionally relied on vending…
Presented by Vending Times
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Improving the customer experience through click-and-collect technology
by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail
DeAnn Campbell, vice president, retail strategy and shopper insights at Harbor Ind., shares insight on how click and collect has done a lot to shake up the…
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Brick-and-mortar not dying but evolving, reveals report
February 10, 2020
Physical retail is not dying but evolving and retailers focused on true in-store experiences will thrive.
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Microsoft Store taps R.R.Donnelley & Sons to boost in-store marketing strategy with digital signage
February 10, 2020
Microsoft Store is partnering with R.R. Donnelly & Sons Company, a multichannel marketing and business communications provider, for creative and print…
read nowDigital signage drives retail sales
Digital signage is quickly becoming more common in retailers ranging in size from one location mom and pop stores to massive chains. However, many potential…
Presented by DigitalSignageToday.com
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Luxury brands: Why it's time to get more intimate
by Katharine Biggs — Content and Marketing Manager, parcelLab
Katharine Biggs, content and marketing manager at parcelLab, looks at how going direct-to-consumer and better managing post-purchase communications can help…
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We love Amazon, but we hate Amazon
February 7, 2020
It seems U.S. consumers have very mixed feelings about Amazon, with one in four having negative feelings when it comes to Amazon's impact on retail and the…
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How retailers can find bliss this Valentine's Day
by Arielle Steinhaus — Strategist, FITCH
Arielle Steinhaus, strategist at FITCH, offers up tips on how retailers and brands can make Valentine's Day gifting invaluable to shoppers looking to spread…
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Sephora aims to expand outside of the mall environment
February 6, 2020
Typically, Sephora shoppers find themselves hitting the local mall to shop at the makeup brand.
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Farmstead expands grocery discount program
February 6, 2020
Online grocer Farmstead is expanding its refill and save program that provides reduced prices on certain staple grocery items including milk, eggs, fruit…
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AREA15 CEO talks experiential retail and the need to be cool and creative
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
AREA15 CEO Winston Fisher is passionate about retail development and delivering immersive experential experiences. He shares his insight on why content is king…
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7-Eleven debuts cashierless store at headquarters
February 5, 2020
7-Eleven has opened the doors to its first cashierless store, located at its Irving, Texas headquarters.
read nowThinking strategically about effective internal communication in retail banking
by Janet Hawkins — CEO & Founder, Opterus Inc
Janet Hawkins, president and CEO at Opterus, explains why retail banks need to continue ensure bank associates have the necessary tools that allow them to…
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Amazon Go store to offer fountain soda, espresso, hot foods
February 4, 2020
The Amazon Go store in San Francisco's financial district at 300 California St. will be selling hot food, espresso and fountain soda when it reopens in the…
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