Customer Experience News & Media
Fashion retailer taps Reflexis tech to optimize labor spend
February 17, 2020
Fast fashion retailer rue21 is deploying the Reflexis Workforce Scheduler to optimize labor planning, as well as several other Reflexis solution modules for…
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Navigating the consumer journey in the digital age
by Scott Robinson — Director of Future Retail Product Line, Kodak Moments
Personalization shouldn't stop at the kiosk or the website. Retailers can enhance their promotions through marketing platforms that promote and influence…
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Gen Z shoppers love the physical customer experience
February 14, 2020
While the Gen Z generation loves their mobile devices, apps and social media, they also love engaging with physical retail store associates.
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Macy's revamps loyalty program to make earning rewards easier
February 14, 2020
Macy's loyalty program, called Star Rewards, now lets customers earn on every purchase, no matter how they pay and rewards can be used to buy top brand items.
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TD Bank retail leader talks payment innovation, POS transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mike Rittler, general manager of retail card services and personal lending at TD Bank, shares his insight on trends, transformative innovation and how the…
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Tiffany & Co, Flowerbx team up on pop up just in time for Valentine's Day
February 13, 2020
Shoppers at Tiffany's Flagship Next Door, in New York, can now shop for jewelry and flowers at a pop-up created with flower delivery service Flowerbx.
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Retail's secret weapon: Order fulfillment optimization
by Johannes Panzer — Head of Industry Solutions for Ecommerce, Descartes
Johannes Panzer, head of industry solutions, e-commerce, Descartes, explains why now is the time for retailers to implement the right processes and…
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Staples latest store concept is all about connecting
February 12, 2020
Staples' latest store concept, Staples Connect, offers spaces where professionals and students can connect and interact and have access to hands-on learning…
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Easy ways digital signage can light up Valentine's Day for retailers
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The winter season is often a post-Christmas doldrum for retailers as consumers are less willing to spend big bucks after an expensive holiday season. However…
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How physical retail provides opportunities for consumer outreach
by Marci Weisler — Chief Commercial Officer, Vengo
Marci Weisler, chief commercial officer, Vengo, takes a look at how the customer journey has changed, the role retail plays in the journey and what 2020 holds…
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J.C. Penney relaunches Ana brand, puts big focus on denim
February 11, 2020
In a quest to drive sales in its largest merchandise category J.C. Penney's is relaunching the Ana brand and putting a bigger focus on casual wear and denim…
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Podcast: Driving sales when store traffic is down
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Declining store traffic is often cited as the key reason why sales are down, but retail analytics expert and two-time author, Mark Ryski has a different take…
listen nowWhy customers (and operators) prefer micro markets
Micro markets, supported by automated payment kiosks, have given new life to the refreshment services industry, which has traditionally relied on vending…
Presented by Vending Times
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Improving the customer experience through click-and-collect technology
by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail
DeAnn Campbell, vice president, retail strategy and shopper insights at Harbor Ind., shares insight on how click and collect has done a lot to shake up the…
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Brick-and-mortar not dying but evolving, reveals report
February 10, 2020
Physical retail is not dying but evolving and retailers focused on true in-store experiences will thrive.
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Microsoft Store taps R.R.Donnelley & Sons to boost in-store marketing strategy with digital signage
February 10, 2020
Microsoft Store is partnering with R.R. Donnelly & Sons Company, a multichannel marketing and business communications provider, for creative and print…
read nowDigital signage drives retail sales
Digital signage is quickly becoming more common in retailers ranging in size from one location mom and pop stores to massive chains. However, many potential…
Presented by DigitalSignageToday.com
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Luxury brands: Why it's time to get more intimate
by Katharine Biggs — Content and Marketing Manager, parcelLab
Katharine Biggs, content and marketing manager at parcelLab, looks at how going direct-to-consumer and better managing post-purchase communications can help…
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We love Amazon, but we hate Amazon
February 7, 2020
It seems U.S. consumers have very mixed feelings about Amazon, with one in four having negative feelings when it comes to Amazon's impact on retail and the…
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How retailers can find bliss this Valentine's Day
by Arielle Steinhaus — Strategist, FITCH
Arielle Steinhaus, strategist at FITCH, offers up tips on how retailers and brands can make Valentine's Day gifting invaluable to shoppers looking to spread…
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