Improved technology will drive facial recognition adoption

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The use of facial recognition for customer identification has been controversial due to concerns about privacy and accuracy, but a panel of experts at the…

Klarna teams up with Khloe Kardashian's Great American on payments

December 27, 2019

Klarna Bank AB announced a partnership with Good American, the inclusive fashion brand from Khloe Kardashian and Emma Grede, which will use Klarna as an…

Self-checkout kiosk replaces manned store at rail station

December 26, 2019

A snack and souvenir shop at a Japanese rail station that closed due to a lack of workers recently reopened with a self-checkout system that takes cashless…

Online ordering platform introduces self-service kiosk

December 26, 2019

Flipdish, an Ireland-based online ordering platform, has launched a self-service kiosk, according to an RTE report. The company said the kiosk will improve…

How interactive kiosks, digital signage empower transit riders

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Interactive kiosks give riders in downtown Pittsburgh access to real time bus and rail information and allow them to map out itineraries. The digital signage…

Kroger machines temporarily impacted by debit, credit card glitch

December 26, 2019

At a time when many Americans were hustling to stock up on food for the Christmas holiday, shoppers at Kroger stores in parts of the country experienced a…

Look Back: Top retail customer experience blogs of 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.

Dispensary operator installs smart vending machines

December 24, 2019

Earthly Mist of Tulsa Oklahoma has purchased and installed American Green smart vending machines for use in its Oklahoma dispensaries, according to a press…

'Times Square Everywhere' – OOH ready to revolutionize retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Out-of-home digital, known as OOH, is making major strides and promises big changes in consumer shopping behavior. Interactive kiosks and digital signage will…

South African fashion retailer deploys kiosks, omnichannel solution to stores

December 23, 2019

The Foschini Group, a South Africa fashion retailer, is deploying kiosks and an omnichannel solution for its leisure brands, Sportscene and Totalsports…

Why headless commerce equals compelling customer content

Jay Stotz, co-founder and CTO at Springboard Retail, shares insight on the rapid rise in worldwide devices and the need to create compelling, seamless customer…

Verizon, Rakuten offer rewards to Yahoo online shoppers

December 20, 2019

Verizon Media launched a program with Rakuten to offer cashback rewards for Yahoo customers using Yahoo Shopping and Yahoo Mail. 

Discover Card adds Alexa skills for account data

December 20, 2019

Discover Card cardmembers will now be able to access account information using Amazon Alexa, the AI-based voice control technology used in Amazon Echo smart…

Driving loyalty, sales with POS technology

Chris Lybeer, chief strategy and marketing officer, Revel Systems, explains why blending technology into customer interactions makes it possible to bridge the…

JRNI CEO on how tech is bridging the digital-to-physical divide in retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…

Café X debuts robotic coffee bar at airport

December 19, 2019

Cafe X has opened at San Jose International Airport with the latest version of its robotic coffee bar, according to a press release.

4 digital signage tips for engaging customers in the holiday season

Remi Del Mar, senior product manager, visual display solutions at Epson America, Inc., shares his expertise on leveraging projection technology to engage and…

Gap between retail winners and losers getting bigger

December 18, 2019

Retailers must not only embrace the customer experience evolution but the customer experience revolution taking place, according to a Confirmit report…

Boot Barn taps kiosks to deliver 'infinite aisle'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Boot Barn uses kiosks to provide customers an 'infinite aisle' to find what they are looking for, regardless of whether it is physically available in the store…

All the ways SD-WAN reduces costs for retailers

Jeff Bradbury, senior marketing director, North America for Hughes Network Systems, maps out how retailers can save money with SD-WAN, and that often the total…