Understanding the true extent of brand counterfeiting

Chrissie Jamieson, vice president of marketing, MarkMonitor, explains why retail brand protection has never been more important than it is today and that it is…

Human connection still tops with shoppers, retailers

September 6, 2018

Retail shoppers prefer real-person interaction over chatbots when it comes to customer service and 66 percent of consumers view customer service as important…

Amazon expands Whole Foods delivery once again

September 6, 2018

Amazon Prime members in 28 cities can now tap quick delivery from their Whole Foods Market.

Survey: Keeping up with change, customer needs are big retail challenges

September 6, 2018

Striving to meet, and exceed, the retail customer’s expectations and keeping up with change is the top challenge retailers are facing today, according to a new…

Retail innovation report offers insight on in-store tech transformation

Ed King, co-founder, HighStreet Collective, shares insight from the Retail Innovation Radar report which provides data on technologies retailers should…

Heads up SMB retailers: Shoppers like your text

September 5, 2018

More than half, 56 percent, of consumers want to text with the small to mid-size retailer and 53 percent of SMBs want to text other retailers more often.

UK courier pilots self-serve kiosks for sending parcels

September 5, 2018

Customers at three U.K. depots will be able to pay for parcel shipment at Parcelforce Worldwide self-serve kiosks during a trial that will run from today…

Tips for aligning digital tech to the retail customer journey

Julie Smith, principal, and Kristen Lenci, a managing principal and leader, Point B, offer up insight on why it's critical retailers aligning digital…

Trouble buying kid footwear? There's an app for that

September 4, 2018

Finding and determining a good shoe wear fit for kids isn't easy.

4 steps for retailers striving to be customer-centric

Ron Jacobs, CEO of Jacobs & Clevenger, explains why retailers must become customer-centric to survive.

Retailers see a rosy online revenue path ahead

September 3, 2018

An e-commerce performance report reveals 91 percent of retailers expect online revenue growth this year and will be doubling down on the mobile and…

Citi innovation leader talks customer interaction, building customer loyalty

by Will Hernandez — Editor, NetWorld Media Group

Mary Hines, managing director of customer engagement and innovation at Citi, gave the opening keynote in Chicago at the annual CONNECT: The Mobile CX Summit…

How back-end automation can boost the front-line retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gaining efficiency in back-end operations, such as cash management, can boost a retailer's customer experience strategy.

6 nuggets from CONNECT: The Mobile CX Summit 2018

by Will Hernandez — Editor, NetWorld Media Group

One of the overriding themes from this year's event held in Chicago was an emphasis on design, whether it's a mobile app, a loyalty program, or delivery…

Forever 21 debuts visual search for shoppers

August 30, 2018

Forever 21 has launched a "Discover Your Style" visual search channel on its web and mobile sites in a partnership with Donde Search.

New retail imperatives: Loyalty, customer experience, the single customer view

Sean Keith, director of new business, Eagle Eye, writes that retailers often neglect one aspect of the customer experience that is both directly within their…

Dan Shull new VP of commerce, experiences at REI

August 29, 2018

Technology veteran Dan Shull has been named REI's first vice president of commerce and experiences and will oversee customer experience across all tech…

How to craft a successful SMB retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Small to mid-size retailers must develop and create a seamless, rewarding and satisfying retail customer experience, just like mega brands and national…

5 quick customer experience fixes for the retailer website

Scott Voigt, CEO/Co-founder, FullStory, offers up five fast actions a retailer can accomplish to ensure the e-commerce customer experience is a rewarding one.

Vivitek launches NovoTouch interactive display update

August 27, 2018

Vivitek has released version 3.0.0 of its interactive display NovoTouch, featuring NT LiveScreen and NT LiveReceiver for screen-to-screen mirroring among…