Meeting customer needs driving retail investment, reveals survey

June 1, 2018

Retailers are spending in a quest to keep up with customer expectations, according to a JDA Software and KPMG survey conducted by Incisiv.

Cycle Gear taps data analytics to steer retail business forward, boost customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Motorcycle parts and apparel retailer boosts revenue and bottom line with HeadCount's traffic and conversion technology.

Kagan: Grocery kicking to high gear with e-commerce, home delivery

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why grocers can't simply choose to sit the change wave taking place in their industry. If they do, the wave will pass them by, leaving them…

Retail precision: Where are your next best customers?

Gary Sankary, head of retail for Esri, explains why the emphasis on customer experience must continue for retailers wanting to successfully navigate through…

Verizon installs free Wi-Fi kiosks in upstate NY

May 30, 2018

New Rochelle, New York, is the first city in the country to have Verizon's Digital Kiosks, according to The Journal News.

Why delivery is playing a starring role in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be…

5 steps to customer continuity

Mike Small, chief client officer at Sitel Group, explains why it's no longer enough for brands to provide consumers with a mobile app or automated tweets in…

Rewards.com users now earning, redeeming Dash digital currency at retailers

May 28, 2018

Dash, a company that frames itself as an alternative to bitcoin, has announced a partnership with Rewards.com, a loyalty rewards website incentivizing…

Target makes beauty shopping a bit easier

May 24, 2018

Target is focused on making beauty shopping easier given it offers more than 1,000 beauty brands.

Kroger, Ocado partner up to revamp the U.S. grocery customer experience

May 24, 2018

Kroger is partnering with U.K.-based grocer Ocado Group to use its technology, the Ocado Smart Platform, in a quest to redefine its U.S.-based customer…

Pop ups, experiential experiences, showrooms top retail trends, reveals report

May 22, 2018

Retail pop-up shops, showrooms boasting e-commerce and brick-and-mortar offerings and experiential retail experiences are the top trends taking place…

Target ups men's grooming strategy with new store experience, products

May 22, 2018

Target is debuting in-store improvements in its men's grooming departments and "doubling down" on offerings and elevating the experience for the male consumer.

Inspiring employees to deliver great customer experiences

Lindsey Goodchild, CEO of Nudge Rewards, explains how happy employees lead to happy customers, which leads to stronger loyalty and profitability. According to…

Nuggets testing blockchain e-commerce mobile app

May 21, 2018

Nuggets, an e-commerce payments and ID platform, has opened up its mobile app Alpha to iOS users. 

Amazon Cash lets customers add funds at Coinstar kiosks

May 18, 2018

Amazon Cash users can now add cash to their account balance at selected Coinstar kiosks. There are no fees for adding cash, Coinstar said on its website. The…

Wirecard powering contactless payments in Garmin smartwatches

May 18, 2018

Wirecard is partnering with Garmin to provide Garmin smartwatch owners a digital payment experience through Wirecard's flagship product, boon, according to a…

DoorDash delivery partnership pays off for Chipotle

May 17, 2018

The national delivery partnership between Chipotle Mexican Grill and DoorDash is proving to be a winning, and lucrative, strategy.

Amazon's Whole Foods grocery delivery service hits a few more markets

May 17, 2018

Denver, Sacramento and San Diego Amazon Prime members can now enjoy free two-hour delivery, on orders more than $35, from Whole Foods Market.

Walmart shutters Scan&Go due to consumer disinterest

May 16, 2018

There's no more Scan&Go happening at Walmart as the top retailer has shuttered the cashierless checkout app.

Starbucks is top mobile loyalty app with consumers, reveals survey

May 16, 2018

In what is probably not a surprise to anyone, Starbucks' mobile app is the most popular among several well-known restaurant loyalty rewards apps, according to…