Kagan: How Best Buy transformed itself for success

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why Best Buy is a model of success that struggling retailers may want to take note. The retailer saw what was coming and transformed to…

Retailers move toward frictionless checkout

Tom Chittenden, NCR VP and general manager of retail solutions, says retailers striving for a frictionless checkout must consider strategic business objectives…

Personalization gaining value in retail customer experience, study reveals

May 4, 2018

Personalization is paying off with nine out of 10 digital marketers reporting a lift in business but more than half describe personalization maturity level as…

Macy's buys Story, founder now brand experience officer

May 4, 2018

Macy's has a new story to tell courtesy of acquiring Story, a New York-based retailer that changes its store design and merchandise every four to eight weeks.

The role of data integrity in building a unified commerce customer experience

Abnesh Raina, PlumSlice Labs founder and CEO, explains why accurate product data management is essential for retailers looking to stay ahead of the…

Should retailers try to out-Amazon Amazon?

Wanda Cadigan, vice president, commerce, at Sitecore, says the fate of Toys R Us is a prime example of the slippery slope in partnering with Amazon. Brands…

Ways small retailers can thrive in a world of retail giants

by Chris Petersen — Owner, IMS

Blogger Chris Petersen says that when a retailer doesn't have the resources or infrastructure, the best way to compete with Amazon is do something different.

How computer vision tech is revolutionizing brick-and-mortar retail

Trevor Sumner, CEO of PERCH Interactive, says retail needs to evolve to the point that every inanimate object interacted with can be enhanced by computer…

How to set a return policy that works for the customer and you

Sam Kliger, KWI CEO, explains why there is no one-size-fits-all approach when it comes to retail return policies. The policy is an important part of a…

Why the best retail omnichannel experience is an invisible one

Joe Rabah, managing director for EMEA, RMG Networks, explains that while customers expect consistent brand interactions across all channels some companies have…

Electrify America prepping EV stations for Walmart, Target

April 27, 2018

Electrify America will install "ultrafast" electric vehicle chargers at more than 100 retail, convenience and refueling locations across the U.S., including…

Amazon Prime members now have car trunk delivery option

April 27, 2018

Amazon Prime members owning a technology compatible vehicle can now have deliveries dropped in the car trunk via Amazon's Key app and either GM's OnStar…

How Target is embracing the human touch to beat the competition

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Instead of resisting change when new competitors such as e-commerce retailers and on-demand delivery services came into the market, Target is investing in its…

Connecting the dots between retail customer experience, profit

Amy Brandli, director of client services at Centriam, shares data insight on a recent survey that asked consumers what they want and retailers likely aren't…

Lord & Taylor embraces food trucks

April 26, 2018

Stamford, Connecticut, on Monday banned food trucks on Spring Street, where some trucks had set up shop after being forced off of Bedford Street last year…

The future of retail: More tech and even more human

Matt Matsui, senior vice president of products and strategy at Calabrio, says digital transformation isn't just coming — it's finally here and retailers must…

Amazon shuttering Whole Food's reward program

April 25, 2018

Fulfilling a statement made early on following its acquisition of Whole Foods, Amazon is closing down the grocer's less than one-year old rewards program and…

Mobile pay, AI, biometrics bringing new muscle to automatic merchandising

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and…

Wayfair launches one-day Way Day retail shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There's Black Friday and Cyber Monday and now comes Way Day, which will take place April 25 at Wayfair.com. The retailer is launching its own retail 'holiday…

Saks Fifth Avenue window display now home to tattoo artist

April 23, 2018

In what has to be one of the most unique cross-brand strategies in retail, high-end luxury retailer Saks Fifth Avenue is taking a unique window display…