5 common customer service complaints and how to fix them

Swati Kungwani, business analyst and content manager at iTouchVision, explains why retailers need to pay attention to issues faced by customers and ensure…

Gigi's Cupcakes delivers to doorsteps across US

June 14, 2018

Gigi's Cupcakes are now available through nationwide shipping, according to a press release. 

Legacy mall home to cutting-edge retail customer experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Microsoft store, Fossil, Lego and Tesla offer up unique interactive customer experiences within the 53-year-old NorthPark Center mall in Dallas.

How scrappy, online retailers can thrive and grow in the Amazon era

Scott Gifis, president, AdRoll, provides insight for brands getting started in the era of Amazon, recommendations to grow and optimize the brand, and how to…

Watchfire Signs deploys new tech at Danville Stadium

June 13, 2018

Danville Stadium, a baseball stadium in Danville, Illinois, has upgraded with a digital video scoreboard. Watchfire Signs deployed the 10 by 36-foot scoreboard…

Why the future of retail belongs to visual discovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pinterest provides a visual tool to enable the discovery process online. Millions of consumers already use Pinterest to get ideas for everyday needs — food…

Educated and prepared store associates key to successful brick-and-mortar stores

Janet Hawkins, founder and president of Opterus, offers up best practices for ensuring the store associate can help keep the store humming with excitement and…

Amazon delivery man takes loyalty to the mat

June 12, 2018

Amazon strives to provide top customer service and a Texas delivery person is clearly on board. A Haslet woman found that out when a delivery person dropping…

Pita Pit teams up with LevelUp, Olo for mobile, delivery

June 12, 2018

Pita Pit is partnering with LevelUp and Olo to introduce a completely revamped guest loyalty program, third-party delivery and a redesigned app for order…

The role of store associate is changing, retailers and brands better take notice

Marc Gingras, CEO and founder of Foko Retail, explains that as shopping experiences change so does the role of the associate in the modern store, especially…

Study: Discount disruption impacting shopper loyalty

June 8, 2018

Grocery shopper loyalty is being put to the test given increased product choice from discount grocers, according to the 2018 International Loyalty Study from…

Survey: Lots of consumers would rather clean toilets than deal with customer support

June 8, 2018

When it comes to calling a retailer's support or customer service number a good number of Americans (44 percent) would rather spend the time scrubbing out the…

One size does not fit all: Localization vs. standardization in retail

Sarah Kampman, vice president of product at Square Root, explains why one of the biggest areas of transformation in retail is the relationship between…

Club Monaco going pop-up in a big way

June 7, 2018

The Ralph Lauren brand Club Monaco is going pop up in a big way, with three events at its New York city flagship store since late 2017.

How retailers can meet millennials in the middle

Steve Davidson, vice president, Fortegra Warranty Product Group, explains how millennial behaviors, such as using digital services to get the best bang for…

Considering franchising? Avoid top missteps to achieve success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There are plenty of mistakes new franchisors make when embarking on expanding their brand and they range from missteps in operational strategy to not focusing…

Sephora melds physical, digital retail divisions

June 5, 2018

In an effort to boost customer experience and service Sephora has meshed its internal digital and physical retail units into one division.

The question for today's retailers: What business are you in?

by Chris Petersen — Owner, IMS

Blogger Chris Petersen poses a big question to retailers as the days of retailers differentiating on products seems to be long past for two reasons: there are…

Gap tapping digital policies to boost customer experience, associate scheduling

June 1, 2018

Gap is launching new digital policies aimed at helping sale associate scheduling as well as gaining deeper insight on consumer activity via its sales data.

Walmart testing new check-out service

June 1, 2018

Walmart is piloting a new "Check Out With Me" service in lawn and garden centers at more than 350 store locations nationwide.