Customer fog: Why your customers leave

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains what customer forensics® is all about why it remains largely completely misunderstood by retailers.

Omnichannel & IoT: How retailers can be competitive in a time when refrigerators can order the milk themselves

Urs Gubser, head of ecommerce strategy, SIX Payment Services, explains how how merchants can remain competitive in the world of IoT.

Hopdoddy Burger Bar taps T3 to revamp web, mobile experience

February 27, 2018

Hopdoddy Burger Bar is revamping its web and mobile experience with the help of innovation agency T3.

Adding value to the retail customer experience

Nick Godfrey, executive vice president and co-founder of Customer Portfolios, explains why marketers need to think outside the box to retain customers in the…

Coinstar taps German hypermarket retailer for consumer coin-counting kiosks

February 23, 2018

Coinstar has partnered with the German retailer, Real Hypermarkets, to bring coin-counting kiosks to consumers, according to a press release. With the…

Upscale Mexican store renovates with BrightSign-powered digital signage

February 23, 2018

El Palacio de Hierro, a department store chain in Mexico, recently upgraded its flagship store Al Palacio de los Palacios in Mexico City with a 60-inch LED…

Amazon prepping 6 more Go stores, claims report

February 23, 2018

Amazon is getting six more Amazon Go stores ready, according to a Recode report, with some likely opening in Seattle, where the first Amazon Go store opened in…

Neiman Marcus, Visa talk strategy for mobile commerce, mobile payments

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Karen Katz, president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big…

Lessons learned from two of the best brick and mortar retailers

by Chris Petersen — Owner, IMS

Blogger Chris H. Petersen explains how two of the top retailers are thriving by doing more than helping consumers make the purchase.

Wayfair, Panera push the mobile commerce experience forward

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom…

Is your retail wireless network ready for the new year?

Patrick Groot Nuelend, GM of retail and transportation and logistics markets, Extreme Networks, explains why retailers must double check their network from…

Walmart Store No 8 incubator advances VR strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start…

Survey: Data, top tier buy-in are key to successful customer experience

February 9, 2018

Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring…

Insights from NRF's Big Show: Key retail tech trends to watch for in 2018

Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big…

Amazon launching Whole Foods Market delivery service

February 8, 2018

Amazon Prime members living near a Whole Foods Market will be able to tap free 2-hour delivery as long as they're buying $35 in goods from the supermarket…

New home furnishing retail chain coming to Long Island

February 7, 2018

HomeSense, a home furniture and accessory retailer owned by T.J. Maxx and HomeGoods, plans to launch two stores on Long Island, New York.

Panera Bread debuting home, office delivery

February 7, 2018

Panera Bread will begin rolling out home and office delivery this month on Long Island for a $3 fee.

CVS Health chief to take helm at Hudson’s Bay

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Helena Foulkes, a top CVS Health Corp. executive and president of CVS Pharmacy, is taking on the CEO role at Hudson’s Bay come Feb. 19.

LinkNYC embracing Valentine's Day with Instagram strategy

February 6, 2018

Link, which operates LinkNYC Wi-Fi kiosks in New York City, is inviting people to celebrate Valentine's Day by posting a photo to Instagram and tagging it with…

CVS Health all about the customer, seamless retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer experience and meet every…