Furniture retailer launches delivery tracking service

July 18, 2017

Jerome's Furniture wants its customers to know where their furniture is, and has launched a smart tracker service to provide customers insight on the delivery…

Why you need to put yourself in your customers’ shoes…or pants…or jackets

Denise DeSisto, VP, marketing automation and product innovation at Customer Portfolios, says every retailer's goal must be to keep customers at the center of a…

Voice-controlled devices playing bigger part in consumer purchasing

July 17, 2017

Just about one in three shoppers will make a purchase through a voice-controlled device in the next year, and nearly one in five, 19 percent, made a voice…

Neiman Marcus, HMSHost, b8ta talk designing the retail digital store

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the store with digital in mind.

Virtual assistant offers checkpoint assistance at Barcelona airport

July 13, 2017

The Barcelona-El-Prat Airport in Spain recently deployed a virtual assistant at its security gates using BrightSign's HD1023 media player. Users can receive…

Study: Consumers love to touch, love music, but long wait lines not so much

July 13, 2017

When it comes to brick-and-mortar shopping, a majority of U.S. consumers, 72 percent, love being able to touch, feel and try products, and the statistic jumps…

Webinar: How to tap mobile, personalization to drive a seamless customer journey

A one-hour free webinar on July 27, hosted by Adobe, will offer actionable insights and tips for retailers striving to craft a successful customer journey.

California DMV installs self-serve kiosks in supermarkets

July 12, 2017

The California Department of Motor Vehicles has installed self-service kiosks in 12 Vons, Superior and Albertsons supermarkets, according to NBC Los Angeles.

What is Interactive Digital Signage?

As digital signage gradually started to eliminate the printing factor and facilitating content distribution to all designated media, including indoor and…

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Smartphones will soon beat out tablets in UK mobile spend

July 11, 2017

The smartphone will soon blow past the tablet in the U.K. when it comes to mobile shopping, with smartphones grabbing 51.5 percent of spend next year.

Research highlights challenge points when it comes to customer experience

July 11, 2017

While 76 percent of retail decision makers believe they have enough actionable data, more than half (55 percent) are still relying on written, non-automated…

Research: Lifestage and lifestyle play big roles in consumer path to purchase

July 11, 2017

Family, childhood experiences and external influences all play a role in the consumer's path to purchase, according to new Alliance Data research.

True Fit boosts personalization with new shopping capability

July 10, 2017

The data-driven personalization platform True Fit has boosted its capabilities with a "Shop for Others" function that lets users build additional profiles for…

Consumers are loving loyalty programs, claims report

July 10, 2017

More than half, 53 percent, of Americans enrolled in a loyalty program are participating because the program is easy to use, and currently there are 3.…

Leveraging robotics in the retail customer experience quest

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital leaders from Behr, Subway, SoftBank and FordDirect share insight and opinion on where robotics fits into the customer experience and what promise the…

Kagan: The retailer role in smart home growth

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why smart home growth is picking up steam and how it presents an opportunity for retailers, if they handle it correctly and position…

Consumers willing to pay for a good customer experience, claims new study

July 7, 2017

Eight out of 10 consumers are willing to pay more for better customer experience, according to a new Capgemini study.

Planning an in-store technology? 4 steps to prototype it like a pro

Shopping is interactive, with 53 percent of consumers saying they'd pay more for valuable experiences. Half of in-store shoppers today say they're more likely…

Target goes to the mat with mattress startup

July 6, 2017

Shoppers browsing Target's aisles can now check out Casper Mattress mattresses and bedding as the retailer is teaming up with the start-up to sell its wares.

Tesco adds contactless tech to loyalty card program

July 6, 2017

U.K.-based Tesco has added contactless functionality to its loyalty card that enables users to collect points with a tap at the point of sale, according to a…