Rewards playing a role in UK consumer activity

August 28, 2017

Three quarters of British consumers admit that a reward impacts final purchase, and an appealing incentive has driven 30 percent to choose a product of less…

A retail survival guide for the age of online shopping

Ashish Gambhir, Momentsnap co-founder and president, explains why the brick-and-mortar retail model is not yet in its death throes, though it is far from…

Little Caesars introduces self-service, mobile order pizza pick-up station

August 25, 2017

Little Caesars has streamlined the process of getting a pizza with a heated, self-service, mobile order pick-up station called the Pizza Portal.

Merchants should highlight mobile self-service usefulness to consumers

by Will Hernandez — Editor, NetWorld Media Group

Do consumers see the value in every self-checkout option available to them from different restaurants and retailers?

Will Amazon Go make cashiers and checkout lanes obsolete?

by Will Hernandez — Editor, NetWorld Media Group

That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is…

Breaking down silos: 3 strategies for winning the digital customer experience race

Ed Burek, director of solutions marketing, SiteSpect, explains that while retailers are not blind or lost and know what customers want many can’t find the…

Walmart, Google team up on a collaborative shopping vision

August 23, 2017

In a quest clearly aimed at beating Amazon, Walmart will sell its products via Google’s online mall, Google Express, in a partnership aimed at offering a new…

Limited Too takes a pop-up strategy to keep brand in front of shoppers

August 23, 2017

The once popular teen retailer Limited Too is now debuting a pop-up strategy to stay in front of consumers as back-to-school shopping hits.

UK gets its first contactless loyalty card program

August 23, 2017

Thames Card Technology, in a joint effort with Tesco, is launching the first contactless loyalty card program in the U.K., available to several million…

Does Walmart really have a shot against the Amazon juggernaut?

by Chris Petersen — Owner, IMS

Chris Petersen believes true innovation demands a willingness to take the risks to fail faster. Companies that don't embrace failure as a part of innovation…

What merchants should consider when deploying new technology

by Will Hernandez — Editor, NetWorld Media Group

As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must…

Tacos on the go: Chipotle to add mobile ordering to new app

August 22, 2017

Chipotle Mexican Grill has selected Deloitte Digital to help redesign its mobile customer experience, according to a press release.

Case study: Creating the architecture of fragrance

Fragrance design studio, Joya, and Taylor and Miller Architecture/Light joined forces to create a radically conceived retail experience meant to hover between…

Low price, good value are driving deeper customer loyalty

August 21, 2017

Nearly all consumers, 92 percent, view price and value as top reasons to be loyal to a retailer and brand. Product quality also factors high, with 72 percent…

Why it's time for retailers to serve customers some 'vacation cereal'

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell discusses how, in an era where waste reduction and expense control are bread and butter, retailers can cost justify encounters that are, by…

Barclays adds Siri voice payments to mobile banking app

August 21, 2017

Barclays has become the first U.K. high street bank to launch payments using Apple's virtual assistant, Siri, enabling customers to make payments using their…

Memphis Grizzlies to boost fan experience with LED video system

August 18, 2017

The NBA's Memphis Grizzlies have partnered with Daktronics to deploy a LED video display system for the FedExForum stadium in Memphis. Daktronics will provide…

Picturing a more dynamic approach to digital back-to-school sales

Imgix CEO Chris Zacharias explains why retailers need to carefully consider the use and editing of images to improve the user experience and why beleaguered…

Maplin teams up with SignStix for 'Store of the future' concept

August 17, 2017

Maplin, an electronics retailer, recently teamed up with SignStix to launch its flagship Store of the future in The Beehive Center in Cambridge, U.K. SignStix…

Paytronix expands integration of rewards platform

August 17, 2017

Paytronix Systems is expanding its reward platform with three new POS integrations. The platform is now integrated with Gilbarco Passport, NCR Radiant and…