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Customer Experience News & Media

Luxury retailer opens big new store

August 1, 2016

Holt Renfrew, a Canadian luxury retailer, has opened its new 130,000-square-foot retail space located at Square One in Mississauga, Canada.

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Nordstrom Inc announces plans to open Nordstrom Rack in Frisco, Texas

July 27, 2016

Nordstrom Inc. has announced plans to open Nordstrom Rack, the upscale fashion retailer's off-price division, at The Centre at Preston Ridge in…

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Marvel comic fans get rewarded for loyalty

July 26, 2016

Marvel comic fans are now getting more than just fun entertainment as Marvel Entertainment is offering a new loyalty program.

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Amazon drone delivery dream now a reality in UK

July 26, 2016

Amazon is going drone in the U.K. as it's kicking off a trial service program.

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Thinking inside of the box in order to sell better beds online

by Chris Petersen — Owner, IMS

A couple of creative guys applied technology to get a mattress to fit in a standard carrier shipping box. From a purely product perspective, this innovation…

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Amazon offers up new student loan discount program

July 22, 2016

Amazon.com is partnering with Wells Fargo to offer a new loan discount program for students.

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The ICX Interview: Richard Ventura, NEC Display Solutions of America

by Christopher Hall

Richard Ventura, vice president of business development and solutions for Director-level ICX Association member NEC Display Solutions of America, talks about…

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Euclid Analytics debuts retail Wi-Fi platform

July 20, 2016

Euclid Analytics has debuted its latest product, a Wi-Fi platform called Euclid Connect. Connect allows retailers to track consumer location, behavior, and…

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Create food displays with home-like appeal using new Jazz Servingware

Create food displays with home-like appeal using new Jazz Melamine Servingware from FFR Merchandising.

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Early bird gets the worm: Top 5 reasons to meet us in Cali for Fast Cas Exec Summit

by Cherryh Cansler — Publisher, FastCasual.com

Although our 11th annual Fast Casual Executive Summit isn't until Oct. 9-11, you can get in at $595 as opposed to the regular price of $795 if you register by…

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Retailers going mobile in big way, but no big payoff as yet

July 18, 2016

Today's retailers are more than embracing mobile apps, as more than two thirds have one in play. But the payoff isn't hitting big just yet.

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Brighton(ing) futures one handbag at a time

July 18, 2016

Brighton Collectibles is launching its Handbag Trade-In fundraiser. Until July 24, the company will be collecting gently used handbags for donation.

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Tips on merging in-store, online retail personalities

One of the biggest issues facing retailers is how to merge in-store personalities with online ones. We're not talking about the same colors and logos and…

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Pokémon Go spurring mall, retail traffic but sales not so much

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Pokémon Go is driving consumers to malls, retail shops and business districts as millions of gamers search for characters in the game.

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CX design firm will read your mind

by Christopher Hall — writer, self

There's a glint of missionary zeal in Jean-Pierre Lacroix's eyes when he talks about the future of store design coming into view on the horizon with an…

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Mill Street Merchants invites consumers for a stroll down LogicLane

July 13, 2016

LogicLane, an e-commerce discount wholesale grocery supply chain service, has launched Mill Street Merchants, its first retail space in Uniontown, Pennsylvania.

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Talking With: Motista CEO Scott Magids on capitalizing on customer emotion

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers must focus on, and capitalize on, the emotional aspect within the customer retail experience. But, to do that, retailers must understand a consumer’s…

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Talking With: H2O+ Beauty CEO Joy Chen on relaunching a legacy brand

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It's been a busy year for the company founded as H2O+, a skincare brand started in 1989, as it’s done a complete relaunch as of this past May. With a new name…

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Webinar: Insight on how mobile is transforming store operations

July 7, 2016

There are two transformative forces playing a big role in today's retail environment — the millennial shopper and the mobile consumer.

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Talking With: Clicktale VP Michal Harel on customer experience trends

Customer experience should be about ease of use, but often a retailer's focus is off-point, according to Clicktale VP Michal Harel, who shared her insight on…

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