Mood Media debuts consumer playlist interaction feature

August 31, 2016

Mood Media is providing retail customers the opportunity to have a say in the in-store music experience via a virtual remote control.

Sionic Mobile, home services site collaborate on new service

August 31, 2016

Nationwide home service network, YourHome1Source.com, is partnering with Sionic Mobile on a new YourHomeSavings app which promises to provide home buyers and…

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

Two Tap expands options to help retailers sell on global scale

August 30, 2016

A new service from Two Tap, called Two Tap Crossborder, lets consumers outside of the U.S. order from American retailers with as much ease as if they were…

3 ways to ensure a loyalty program pays off

Retailers need to be convenient, responsive and memorable. At every touchpoint, we should strive to answer the question "how is this helping shoppers out?"

IoT remains early stage tech in boosting customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is…

Amazon, Great Clips share advice for developing a best-in-class mobile experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping…

Action sports retailer taps cloud system to boost customer experience

August 24, 2016

Active Ride Shop is using a cloud-based engagement technology for mobile point of sale, merchandising, customer relationship management and sale audit in a…

Report: Most retailers not optimizing social media engagement opportunity

August 23, 2016

Social media is becoming increasingly popular among retailers, but 81 percent of those using the platforms to engage customers acknowledge they need help in…

Hunter Douglas taps mobile platform to engage customers

August 23, 2016

Custom window fashion maker Hunter Douglas is using a new mobile-optimized platform for sales and consumer engagement via mobile devices and social networks.

The simple solution for retailers: Be channel agnostic

by Chris Petersen — Owner, IMS

Consumer journeys are neither the same, nor consistent. The term omnichannel is becoming ubiquitous. However, it may be one of the most misunderstood terms in…

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy…

Megastore on the bubble: What shrinking Target And Wal-Mart stores mean

by Bryan Pearson — President, LoyaltyOne

Smaller locations may have been the solution for shoehorning large-format retailers into densely populated cities. But the proliferation of digital shopping is…

Stellar Loyalty, Splick.it/Onosys unveil collaboration

August 18, 2016

Stellar Loyalty and Splick-it/Onosys have announced a partnership to provide a pre-integrated solution for a next generation restaurant experience. 

Petsmart deploys unique musical experience for pets, owners

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Family pets spending time at a Petsmart PetsHotel, as well as their owners, are getting a much more lyrical experience as the retailer is piping in playlists…

Consumers not a very patient lot, reveals study

August 11, 2016

Companies succeeding at digital customer response will be successful as that's what consumers expect, according to a Northridge Group report. 

Tips for meeting Generation Z customer expectations

by Molly Wike — Intern, Networld Media Group

Questions about the trickiest group of consumers answered: Unlock the secret to effectively reaching Generation Z.

If you are not at the table, you’re on the menu

by Chris Petersen — Owner, IMS

Omnichannel is not an option … it's a question of survival.

What retailers need to know, and expect, about virtual digital technology

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Virtual assistant technologies will gain big traction in the next six years, yet use of virtual digital assistants may be a bit slower within retail for a few…

The empathic enterprise: What are your balance points?

by Chris Petersen — Owner, IMS

Key questions for winning by staying human in a digital age.