Kibo buys a cloud personalization platform

October 5, 2016

Kibo is acquiring Baynote, a cloud personalization platform, to boost commerce solutions. Baynote, according to an announcement, provides a smart data hub that…

When change is in store: How Starbucks, Stouffer's and others manage transformation

by Bryan Pearson — President, LoyaltyOne

The old chestnut goes that the only constant is change, but in retail this is not true. The other constant is the risk of failure, and knowing how and when to…

Lowe's Mexico taps Upstream Commerce as partner

October 4, 2016

Lowe's Mexico is working with Upstream Commerce Retail Intelligence to drive better analytics and price optimization strategy across its product line.

Umpqua Bank reimagines the customer experience

by Suzanne Cluckey — Owner, Suzanne Cluckey Communications

At last week's Bank Customer Experience Summit in Chicago, Brian Read explained how his bank integrates itself into the surrounding community.

Free Webinar: How retailers can discover the key to seamless cross-channel

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Boosting customer loyalty and brand advocacy takes strategy, resources and commitment as the quest to get a single view of the customer across multiple…

Temkin, Employee Engagement Awards team up on experience initiatives

October 3, 2016

In a quest to help and inspire retailers to enhance performance, the Employee Engagement Awards and Temkin Group are forming a collaborative partnership…

Tips, insight on how to boost customer interaction

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Chris Poelma, president and general manager of NCR Small Business, offers up insight and tips on improving customer interaction in the retail environment.

Report: Brands not doing well at understanding the customer

September 29, 2016

Despite big gains in technology across IT, marketing and customer relationship teams, some of the biggest brands are not doing a good job of understanding the…

EMV 1 year later: Navigating through the process

The U.S. EMV liability shift will "celebrate" its one-year anniversary on Oct. 1, yet roughly 60 percent of U.S. merchants still cannot accept EMV.

Examining the 5 retail senses

What happens when we go beyond the basic human senses and tap into a consumer's retail senses? Retail senses encompass the five basic areas: presentation…

4 ways mobile can boost the bottom line

James Robins, CMO at Canvas, offers up four ways mobile technology can help retailers improve the bottom line, and make for happier customers and a happier…

[Webinar] How to create the seamless cross-channel connection

by Retail Customer Experience

Today's shoppers browse online while checking out shelves and racks in brick-and-mortar retailers, so building loyalty and brand advocacy is challenging.

Ex Wal-Mart digital leader takes customer-focused role at Pizza Hut

September 23, 2016

Helen Vaid, who served as VP of digital store operations and experience for Wal-Mart , is taking on the newly-created role of chief customer officer for Pizza…

[Free webinar] How Express.com boosted site search conversions by over 18%

by Retail Customer Experience

Express.com offers up insight on how it boosted its site search conversion rate.

5 steps toward campaign hyper-personalization

In today's data-driven economy, standard campaign personalization alone isn't enough. Customers expect marketers to use their data competently; the ability to…

Fast food, supermarkets tops in earning emotional ratings

September 21, 2016

When it comes to delivering positive emotional experience, the top achievers are Residence Inn, Publix and Chick-fil-A, according to a new study assessing…

Tiffany & Co. beating Amazon in consumer passion

September 21, 2016

Amazon may hold the highest awareness among consumers, but Tiffany & Co. is the most passionately and positively discussed brand. That is just one finding…

Study: Consumers love rewards, incentives

September 21, 2016

A research effort on consumer wants and needs reveals consumers love a personalized incentive, which also increases brand loyalty. Consumers also love virtual…

NY’s Bergdorf Goodman goes for a fashion fantasy experience

September 20, 2016

Just in time for the recent New York Fashion Week, high-end fashion retailer Bergdorf Goodman debuted a new customer experience complete with chandeliers and…

Amazon Prime now includes a Chicago beauty brand

September 19, 2016

Amazon Prime now offers one- and two-hour delivery of products from a Chicago beauty retailer.