AT&T talks customer experience at RCEES

Amanda Collins, Customer Experience Manager for AT&T flagship store in Chicago, gave a presentation at this year's Retail Customer Experience Executive Summit…

Best Buy's new look

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A little over a year ago I had the worst buying experience I’ve ever had at my local Best Buy store. I thought that the two associates in front of me were…

Has the Apple Store lost its uniqueness?

Apple's third quarter earnings dipped slightly, the first decline since 2009.

Comcast tunes into kiosks inside its largest customer service center

August 27, 2013

Comcast recently held the grand opening for its interactive Xfinity Service Center in Houston, with self-service kiosks serving as integral features of the…

Mercent intros service that brings product info, price to Pinterest pins

August 26, 2013

A new service from Seattle-based Mercent is aiming to strengthen the relationship between retailers and Pinterest.

Kiosk rewards recycling with coupons

August 23, 2013

SuperMax supermarkets in Puerto Rico have launched an in-store, kiosk-based coupon program that rewards shoppers with deals when they recycle newpapers…

Sur La Table soups up omnichannel with help from eCommera

August 22, 2013

London-based eCommera announced an agreement with retail chain Sur La Table to provide actionable insights and recommended business changes to improve its…

Walmart hopes to woo shoppers with fee-free layaway

August 21, 2013

In front of 6,000 Walmart associates at Walmart's annual holiday meeting Wednesday, Duncan Mac Naughton, the retailer's chief merchandising and marketing…

Neiman Marcus launches online beauty specialist program

August 21, 2013

Neiman Marcus has launched its online Beauty Product Specialist Program, offering online customers the personalized counter experience they would receive in a…

RCEES: How to keep your brand message burning when traditional marketing fades

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

With a focus on humans and the right customer service, brands can sidestep the dangers of ineffective marketing.

Netflix uncovers clue to customer preferences

by Bryan Pearson — President, LoyaltyOne

Call it the case of the mysterious movie preferences.

AT&T retail chief explains 'The Store of the Future'

by Carmine Gallo — President, GCG

As consumers shift many of their purchases online, will physical retail stores even have a reason to exist? That’s the difficult question AT&T retail…

Squawk Box talks about retail's tracking habit

August 19, 2013

A recent segment on CNBC's Squawk Box addressed the "creepy" practice of brick-and-mortar retailers using technology to track and gather data on in-store…

RCEES: Retail's refocus on customer service

by Alicia Kelso — Editor, QSRWeb.com

Creating a customer-centric environment is key to a successful business.

RCEES: How AT&T brought an invisible product to life

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Customer experience managers from AT&T's Chicago flagship discussed brand evolution.

RCEES: Jim Knight talks about service that rocks

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The former Hard Rock trainer gives tips on how to treat your business like a band.

Building customer loyalty the hard (and only) way

Follow the framework for building satisfied customers by applying these four elements.

How to optimize your store for summer

by Gary Edwards — Chief Customer Officer, Emathica

Now that summer is well underway, it’s time for retailers to turn up the heat. After spending prolonged time indoors during the cold weather, customers are…

Report: Appliance customers seeking end-to-end experience

August 7, 2013

Appliance retailers need more than just a large selection of appliances or the best prices to satisfy their customers, according to the J.D. Power 201…

Elo expands portfolio with omnichannel offerings

August 6, 2013

Elo Touch Solutions today announced an expanded portfolio of offerings that it said will help retailers accelerate their omnichannel initiatives.