Apple is going to business school

by Chris Petersen — Owner, IMS

There is always a lot of press about Apple. There are Apple stock forecasts, new product predictions and literally hundreds of stories about their stores. But…

Logic vs. emotion in retail pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

My thanks to Paula Jones, Craft and Hobby Assn. Canada, for sending me this January 22, 2013 Forbes article, Postscript On Retail Pricing: Avoiding the "Race…

Navigating the challenges of retail self-service

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Frank Mayer and Associates discusses what solutions stay afloat in the sea of self-service.

Google allowing Starbucks to offer faster Wi-Fi

August 1, 2013

Starbucks has selected Google to provide the next generation of its Wi-Fi offering for its customers. Beginning this month, new U.S. company-operated Starbucks…

Harrods draws customers in-store with Fragrace Explosion

July 31, 2013

The London department store Harrods is enticing fragrance enthusiasts with its month-long "Meet the Perfumers" experience, Luxury Daily reported.

Cosmetics counter gets dolled up with transparent digital signage (Video)

July 31, 2013

­­­Inglot, a cosmetics company specializing in makeup and cosmetics accessories in the Netherlands, is enhancing its products' beauty factor in-store via…

AT&T to share customer experience insights at San Diego summit

July 30, 2013

In 2012, AT&T opened the doors to its first and only brand flagship store. This space is designed to showcase the best of the brand through interactive and…

Showing your appreciation (or not)

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

As leaders we sometimes do things that, entirely unbeknownst to us, have a negative impact on our staff. One example of that is how we come back into the store…

7 ways to keep, and serve, Millennial customers

Customer service must evolve from being Baby Boomer-specific to Millennial-centric.

GlobalShopex launches embedded checkout solution

July 29, 2013

GlobalShopex today announced availability of its embedded international checkout solution for U.S. e-commerce merchants. The solution enables retailers to…

Cabela's to open more stores with 'museum quality' wildlife displays

July 29, 2013

Cabela's Incorporated has announced plans to open four new locations spanning from Georgia to Canada, all featuring elements of the chain's experience-centric…

DSA to hold Chicago Screenmedia Symposium in September

July 26, 2013

The Digital Screenmedia Association announced it will hold its second symposium, this time in Chicago on September 5 and 6.

SmartHub benchmarking study focuses on status of omnichannel

July 26, 2013

The commerce solution provider Innotrac Corp. released its latest SmartHub eCommerce benchmarking analysis, evaluating omnichannel retailing and the data…

Consumers don't think in terms of channels. Retailers do.

by Chris Petersen — Owner, IMS

As I prepare to meet with a number of groups and retailers around the world, their No. 1 question is about predicting what must change in retail in order to be…

Are Nordstrom and Pinterest made for each other?

Nordstrom is big on Pinterest, but will the social media site be big inside the chain's department stores?

New Linkett solution adds mobile, motion capabilities to TVs, digital signage

July 25, 2013

Technology corporation WestonExpressions recently announced its new Linkett solution, a device that enables existing televisions and digital signage screens…

Empathy, emotion and the customer experience

Eighty percent of companies think they deliver great experiences, but only 8 percent of customers agree.

Are retailers down under on the fast track to mobile payments?

July 23, 2013

Australian retailers may be poised for the broad adoption of mobile payment technology. According to an article on ZDNet, there is a strong desire among the…

UK's Argos taps Blippar for AR catalog

July 23, 2013

The U.K. retailer Argos has launched its first digitally interactive paper catalog with help from Blippar's augmented reality technology.

Texas students pitch store of the future to Walmart execs

July 23, 2013

Graduate students in Texas Tech University's hospitality and retail management master's program will have an opportunity to pitch their idea for the store of…