Digital signage driving customer engagement at Telecom Italia store in Rome airport

July 1, 2013

YCD-Multimedia, a global provider of smart digital media solutions, has announced that Telecom Italia has selected YCD's digital signage platform to implement…

Abercrombie's exclusionary marketing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

On an apparently slow news day someone resurrected a comment Mike Jeffries, Abercrombie's CEO, made in an interview in 2006 in which he said that Abercrombie…

Samsung's Singapore flagship resembles Apple store design

June 27, 2013

Samsung may be taking another page from the Apple playbook with its latest Samsung Experience Store at VivoCity in Singapore. According to psfk.com, the store…

Western Union invests in data tech

June 25, 2013

The Western Union Company announced an internal Big Data initiative designed to help define and capture growth opportunities within the company's digital…

Staples takes a page from the omnichannel playbook (Video)

The office supply chain's recent prototype stores aim to blend online with in-store.

For retail, 'Big Data' means big benefits

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The benefits of predictive analytics in retail could outweigh the potential for consumer concern.

Staples goes omnichannel with new prototype stores

June 20, 2013

The office supply chain Staples today announced the launch of its omnichannel prototype stores that feature endless-aisle kiosks and consultation areas for…

Survey highlights consequences of mobile shopping mishaps

June 20, 2013

Survey results released today by Skava, a provider of mobile, tablet and in-store technologies to Internet retailers, identify customer pain points in relation…

Digital imaging scanner released by Datalogic

June 20, 2013

Datalogic, providers of retail checkout scanning technology, has announced the availability of the Magellan 9800i scanner-scale, a fully digital, multiplane…

Experian launches site analytics to track consumer behavior

June 19, 2013

Experian FootFall, a provider of visitor analytics, announced the launch of its Site Analytics software which provides retailers with the tools to obtain a…

Smartphones, kiosks central to talks of retail's future

June 19, 2013

Retail's latest trends were discussed this week at the Bloomberg Next Big Thing Summit in Half Moon Bay, Calif., and smartphones and kiosks were the talk of…

Rite Aid to roll out in-store 3D Rewards Center kiosk

June 14, 2013

Shoppers at Rite Aid stores in New York and Los Angeles will get a dose of glasses-free, holographic 3D videos and images, thanks to the pharmacy chain's…

UK chocolatier Thorntons pilots in-store kiosks

June 14, 2013

The U.K.-based confectionery retailer Thorntons is testing a new in-store kiosk that allows shoppers to buy from its extended online product range using One…

Microsoft attempts to boost sales with Best Buy mini-stores

June 14, 2013

Microsoft has announced that it will open 500 mini-stores within existing Best Buy locations in the U.S., selling Windows-based tablets, computers and other…

Sony, Sprint executives to talk showrooming at August retail summit

June 13, 2013

LOUISVILLE, KY — Executives from Sony and Sprint will present strategies for turning showrooming into a blessing rather than a curse in an afternoon session at…

The retail customer experience: In banking, pharmacies and other locked-in-customer situations

by Micah Solomon — president, four aces inc

To discuss why the retail customer experience matters, even when your customers are locked into buying from you, we need to back up a step or two: When you’re…

Should retail selling floors encourage English-only?

Whole Foods is reviewing its language policy after two Spanish-speaking workers said they were suspended for complaining about it.

Retail trends in customer experience

by Gary Edwards — Chief Customer Officer, Emathica

With today’s consumers looking for more out of their retail experiences and actively seeking out opportunities to build relationships with the brands that…

Commentary: Breaking down silos with in-store mobility

Innovative retailers are creating a richer customer experience with mobile devices.

Consumers are rewriting the rules of retail in China

In a country that measures time in centuries, retail is changing overnight.