What's new, and what's not, about giving great customer service

Customers have changed in ways that will profoundly impact how you deal with them.

With Presence, retailers can set the mood

April 30, 2013

Mood Media announced today the launch of Mood Presence, a mobile marketing technology that utilizes its music network to connect retailers and marketers…

Origin Displays grows in tandem with Long Island drive-thru supermarket chain

April 29, 2013

The last two years have been busy for The Barn, a chain of drive-thru supermarkets on Long Island, N.Y. And as the family-owned chain has grown through…

Key considerations for digital signage and omnichannel retail

by Christopher Hall — writer, self

New store designs should incorporate digital signage when planning for an omnichannel strategy.

Why you need to 'multiculturize' your brand

by Arturo Nava — Managing Partner & Co-founder, Marketealo

There is a huge emerging Latino wave “Multiculturizing” America that will also change the mainstream market in the U.S. Latinos represent a massive $1.…

Samsung Experience Shop opens in NYC Best Buy

April 25, 2013

Samsung Electronics celebrated the launch of the Samsung Experience Shop with the grand opening of their newest location in New York's Union Square Best Buy…

LightSpeed launches new data-driven interface

April 25, 2013

The software company LightSpeed today announced the launch of StoreMaster, a re-engineered interface for the Mac that provides retailers with complete control…

It's 10:00 o’clock. Do you know where your profits are?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

When I began my consulting practice 24 years ago I’d go into companies and ask “What’s making money?” Most of the owners/CEOs would shrug, indicating that they…

Technology shows its reach in retail design

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Exhibitors of interactive technology find value in attending retail shows like GlobalShop.

Supermarket chain taps Ping HD digital signage to improve shopping experience

April 24, 2013

When the Philadelphia-based supermarket chain The Fresh Grocer opened its first New Jersey store, near the campus of Rutgers University, it wanted to upgrade…

Frustrated mother creates Swift Shopper mobile shopping app

April 24, 2013

Naomi Wilson, a mother of four who became frustrated with the grocery store experience, created a mobile shopping application that she says simplifies the…

Matrox unleashes 30-monitor video wall at London lingerie store

April 23, 2013

Matrox Graphics has announced that its Mura MPX Series controller boards will drive digital signage across two video installations at a high-profile London…

What can merchants do to become better retail therapists?

More than half of all Americans go shopping to improve their moods.

Survey: Shoppers desire mobile personalization

April 23, 2013

Symphony EYC announced the results of a survey that found both Americans and Europeans desire mobile interactions as part of their overall grocery shopping…

Ingram Micro Europe, Scala expand distribution deal

April 22, 2013

Ingram Micro Europe has extended its partnership with Scala to provide that company's SaaS platform across Europe. Ingram Micro Europe is a division Ingram…

How will retailers deploy digital signage for customer engagement?

April 22, 2013

RetailCustomerExperience.com sister site DigitalSignageToday.com is preparing this year's edition of its "Digital Signage Future Trends" report, and needs your…

Retail tech: Creepy for consumer, beneficial for business

April 22, 2013

Retailers have plenty of tech in their arsenal to beef up their approach toward an improved customer experience. But according to an article from ShopSmart…

'Father of customer experience' to speak at August retail event

Lou Carbone will deliver a keynote address at this year's Retail Customer Experience Executive Summit.

GlobalShop 2013: WD Partners discuss 'digital disconnect'

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Executives with WD Partners revealed exclusive study results during their GlobalShop conference session.

The digital future of retail

In the next ten years, retail as we know it might come to an end.