GlobalShop 2013: Understanding the connected consumer

April 18, 2013

There is a growing conundrum in retail: How do you capture the attention of the connected consumer?

Why retail labor cuts are short-sighted

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

The supermarket industry is notoriously frugal. Rarely is an article written in the mainstream media that doesn’t mention the razor-thin margins retailers…

Can 'digital associates' create a personal experience online?

by Chris Petersen — Owner, IMS

In my last blog, we discussed a major difference between e-commerce and retail stores. Online retail is very effective and efficient IF you know WHAT you want…

Study: Consumers want a seamless shopping experience

April 15, 2013

New research from Accenture's Seamless Retail Study found that as online shopping continues to grow as a consumer preference, there is a mutually beneficial…

New HP media players pair with digital signage displays to engage customers

April 11, 2013

Two recently released Hewlett-Packard media players are meant to help retailers and hospitality businesses engage customers through interactive digital…

Commentary: On Martha Stewart's latest courtroom battle

Macy's has accused JC Penney of entering into an illegal licensing agreement with Stewart's company.

Brooks Brothers bringing new concept store to Ann Arbor, somehow integrating a foosball table

April 10, 2013

Brooks Brothers, the 195-year-old clothing company headquartered in New York, will open a new concept store in Ann Arbor, Mich., later this year.

Johnson ousted as JCP CEO

April 9, 2013

The board has had enough: JC Penney CEO Ron Johnson is out and its former CEO, Mike Ullman, will rejoin the company.

AOPEN showcases retail digital signage at Dutch retail show

April 8, 2013

AOPEN, an electronics manufacturer and digital signage solutions provider, recently joined with Microsoft Windows to showcase new digital communications…

May symposium will address omnichannel customer engagement technologies

April 7, 2013

The Digital Screenmedia Association will host a symposium to help business executives across foodservice, banking, retail and other industries better…

DSA to hold digital signage/self-service/mobile symposium in Dallas

April 5, 2013

The Digital Screenmedia Association has announced that it will produce a Digital Screenmedia Symposium May 9 and 10 at the Hilton DFW Lakes Executive…

AOPEN, Blocks partner on digital signage-as-a-service platform for Android

April 4, 2013

AOPEN, a digital signage hardware manufacturer, has formed a partnership with Australian software developer Blocks Global to market and support an e-commerce…

Getting Clued In to Experience Management

“What branding was to the Twentieth Century, experience management will be to the Twenty-First.” These are the words of Lou Carbone, the leader in the…

CVS iPad app offers a virtual shopping experience

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The new virtual storefront app caters to the tablet-using shopper and capitalizes on the popularity of mobile retail.

Millennials: Now Seating 80,000,000

Millennials make up nearly 25% of the U.S. population and represent direct spending power estimated at $200 billion annually. If brand marketers want to…

A positive customer experience may lead to stock market gains

April 3, 2013

Companies that deliver a great customer experience are rewarded — on Main Street and on Wall Street.

How one three-letter word can create a personal buying experience

by Chris Petersen — Owner, IMS

Much has been written and continues to be written about the battle between online e-commerce and retail stores. If it is only about lowest price, game over.

Study finds brands miss out on customer feedback

April 2, 2013

A recent study by Venuelabs reveals major brands are missing as much as 86 percent of local consumer sentiment about their in-store experiences.

Are Geeks out of place in Target's CE departments?

Early indications suggest that Target might expand the trial partnership to more locations.

The JC Penney debacle: Where did Johnson go wrong?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

JC Penney returns to high-low pricing, but the damage to the brand may be irreparable.