Autonomy vs. standards: in business, customer service and the customer experience

by Micah Solomon — president, four aces inc

As a business keynote speaker, I spend a lot of time speaking about the need for employee autonomy in customer service and business operations in general. And…

Paraprosdokian phrases for life, and retailing today

by Chris Petersen — Owner, IMS

Perhaps Yogi had it right all along: Nostalgia ain't what it used to be.

Organizers cancel CETW 2013 Vegas show, focus solely on NYC

by Christopher Hall — w, t

Growing the NYC show will be the priority of CETW organizers in 2013.

Philips Retail Solutions creates immersive customer experience at Amsterdam airport

November 20, 2012

In what is being called a "multi-sensory shopping experience" by Philips Retail Solutions, design changes made to the shops at Amsterdam’s Schiphol Airport…

The one simple thing your retail associates should be doing, but probably aren't

by James Bickers — Editor, Networld Alliance

As Dale Carnegie's sixth principle teaches us, the sound of a person's name is the sweetest and most important sound to that person. It is an immutable truth…

Malls to offer VIP perks to lure more Black Friday shoppers

November 16, 2012

Black Friday shoppers at certain malls will get the VIP treatment as more retail establishments seek to offer a "white glove" experience to those willing to…

Fast Casual Executive Summit 2012: NEC

Fast Casual editor Cherryh Butler visits with NEC's Rich Ventura, to talk about menu and branding trends, at the 2012 Fast Casual Executive Summit.

American Marketing Association, PRI hosting webinar on omnichannel

November 15, 2012

Platt Retail Institute Director and Research Fellow Steven Keith Platt is scheduled to join Rick Chavie, vice president of omni-commerce for hybris software…

Hong Kong Department Stores, IBM announce collaboration

November 14, 2012

IBM today announced that it is collaborating with Hong Kong Department Stores to help them expand internationally and increase customer loyalty by deploying a…

Why build a great customer experience if you have no competition?

by Micah Solomon — president, four aces inc

What if you didn’t have any competition? Would the customer experience you create even matter–if, for example, you ran a government agency or were otherwise…

Commentary: Using digital engagements to connect with today's shoppers

A CETW panel discussed making use of technology and DOOH throughout the retail purchase process.

Invisible EAS tags unveiled by Nedap

November 13, 2012

Nedap Retail has announced a solution to the bulky plastic security tags that often hinder the shopper experience of trying on clothes. The company, in a…

OfficeMax offering free services to Hurricane Sandy victims, donations to schools affected

November 12, 2012

In response to the extraordinary damage caused to the eastern seaboard by Hurricane Sandy, OfficeMax today announced it is extending support to the thousands…

Women in the retail workforce can increase sales

November 12, 2012

Retailers looking to boost sales should consider bumping up the number of women on their workforce.

The mobile technology impact on retail

November 12, 2012

A recent article on guardian.co.uk looked at the impact technology is having on industries ranging from education to farming. In terms of retail, advances in…

CETW12: The power of social media done right

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Citibank executive Frank Eliason explains the pitfalls and benefits of social media.

CETW12: DSA crowns Crown Award winners

November 9, 2012

The Digital Screenmedia Association has announced the winners for the DSA Crown Awards, which recognize excellence in digital out-of-home content.

CETW12: Show must go on, despite snow, sleet, Sandy

by Cherryh Cansler — Editor, FastCasual.com

The show's Mobile Engagement Zone is bigger than ever despite the unpredictable weather.

Price-matching becomes retail holiday strategy

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

With showrooming abounding, retailers look to match prices of online competitors. Is that a good idea?

The waiting is the hardest part (for your customers)

by Micah Solomon — president, four aces inc

Timeliness is a critical part of creating a successful customer experience. As a business keynote speaker, I'm often heard calling on company and conference…