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Customer Experience News & Media

Voto app brings democracy to shopping

January 29, 2013

Retailers looking for a tool to boost customer engagement have a new mobile application to add to their array of choices. The iPad kiosk company ArmorActive…

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Apple granted patent for "distinctive design" of stores

January 24, 2013

Retailers looking to take a page from Apple's playbook on store design and layout now have to worry about copyright infringement. The U.S. Patent &…

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Tesco pilots new kiosk, AR tech

January 24, 2013

U.K. retail chain Tesco is piloting a "magical" augmented reality mirror and digital mannequin in several locations, according to digitalartsonline.co.uk.

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Lowe's to add 45K seasonal workers

January 23, 2013

Lowe's announced this week its plans to hire approximately 45,000 seasonal employees at its stores in the U.S. during spring — the busiest time of year in the…

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What if Best Buy charged admission?

by Doug Stephens — President, Retail Prophet Consulting

O.K., suspend your disbelief just for a moment and hear me out…

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STRATACACHE makes its play for retail digital signage

January 21, 2013

STRATACACHE, a provider of scalable, high-performance digital signage, content distribution and enterprise video acceleration technologies, recently launched a…

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Latest Voxware study examines consumer return habits

January 18, 2013

Voice solution provider Voxware released research this week on consumer product returns. The findings highlight why consumers return items purchased online or…

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IBM collaborates with jewelry chains for multichannel redesign

January 18, 2013

IBM and Signet Jewelers Ltd. recently announced a collaboration on an e-commerce strategy and digital marketing redesign for Signet's national U.S. store…

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NRF: Walmart CEO's three-part plan for change

Local sourcing and a guarantee of jobs for veterans are at the core of the retail giant's 2013 strategy.

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Study: Luxury brands have more mobile shoppers, less satisfaction

January 17, 2013

Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail…

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Chipotle's Jessica Harrison talks Fast Casual Summit

Jessica Harrison, marketing programs director for Chipotle Mexican Grill, gives her impressions of the Fast Casual Executive Summit.

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NCR's PayPal partnership makes 'everyday easier'

PayPal brings its digital wallet to NCR's broad footprint of retailers and restaurants.

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STRATACACHE intros Retail Cache for faster in-store browsing at NRF BIG show

January 15, 2013

STRATACACHE, a provider of scalable, high-performance digital signage, content distribution and enterprise video acceleration technologies, is exhibiting its…

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Survey: Retailers seek to master omnichannel in 2013

January 14, 2013

The rise of the connected shopper is causing a change in strategic focus for retailers. According to the 2013 Shop.org/Forrester Research State of Retailing…

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NRF announces leadership changes

January 14, 2013

The National Retail Federation today announced that Saks Inc. Chairman and CEO Stephen I. Sadove has been elected chairman of the NRF Board of Directors and…

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NRF: How Coca-Cola creates happiness for consumers and retailers

An emphasis on optimism and positivity was evident at this year's opening keynote.

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NRF: Dell unveils end-to-end cloud solution for retail

The IT giant announced its plan to stitch together all of the disparate pieces needed to move retail tech to the cloud.

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When retail associates hold their head up

by James Bickers — Editor, Networld Alliance

During a panel discussion this morning at the NRF 102nd Annual Convention & EXPO, the conversation turned to hiring and keeping employees that are willing…

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Walgreens' Well Experience concept blurs channels

January 10, 2013

Walgreens wants to be known as more than just a pharmacy. In a recent article on Forbes, CEO Gregory Wasson explained how the chain is moving beyond the…

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A little consumer play time could help brands boost engagement

January 9, 2013

With traditional forms of advertising losing effectiveness, improving customer engagement has become the target strategy for many retailers. According to an…

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