Tensator set to display digital signage Virtual Assistant, self-service at NRF Big Show

January 7, 2013

Tensator, a global provider of queue management and customer journey solutions, today announced it is launching several new digital signage and self-service…

Blog lists 6 tips for store layout design

January 4, 2013

The layout of a retail store can have significant impact on sales and customer experience, a fact well-known to retailers (take Apple's recent application to…

The Retail Revival has begun!

by Doug Stephens — President, Retail Prophet Consulting

SeeMore partners with Trends for more retail AR

January 3, 2013

SeeMore Interactive Inc., a developer of augmented reality (AR) retail marketing platforms, has partnered with licensed poster-provider Trends International…

Polaroid to announce new retail concept at CES

January 3, 2013

Polaroid will make its first foray into retail when it announces plans for a new store concept at the Consumer Electronics Show (CES) in Las Vegas. The…

Apple applies for patent on centralized floor plan invention

January 3, 2013

Apple filed a patent application with the U.S. Patent and Trademark office that gives insight into how the electronics retailer operates and designs each store…

Dennis Perkins on leadership lessons from Shackleton

At the 2012 Retail Customer Experience Executive Summit, keynote speaker Dennis Perkins discussed the Shackleton expedition of 1901, and what retail leaders…

Target and Neiman Marcus partnership dissapoints shoppers

January 2, 2013

Internet chatter is rampant in regards to the recent flop of Neiman Marcus's collection for Target. A recent article on time.com cited comments from the…

In retail, size matters

January 2, 2013

It may seem like there is nothing small about big-box retailer Costco, but a recent article on forbesindia.com pointed out a psychological paradox that could…

Andrew W.K., Jim Knight to keynote 2013 Retail Customer Experience Executive Summit

January 2, 2013

LOUISVILLE, KY — Networld Media Group (NMG), organizer of the Retail Customer Experience Executive Summit, has announced the keynote speakers for its…

How Wegmans, Apple Store and Ritz-Carlton empower employees to offer best-in-class service

One simple secret behind their success is so simple, so basic, that most brands and businesses fail to grasp its importance.

Are you creating value?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Three calls is all that it took to identify a futile effort and how wasteful the investment in an innovation effort had been.

Did you just spell your customer's name wrong?

by Micah Solomon — president, four aces inc

"They spelled my name wrong again!" sings Loudon Wainwright III, the incomparable (if hard-to-spell) singer-songwriter.

Lowest-price e-commerce hurts shopper loyalty

December 21, 2012

The rise of e-commerce and the hunt for the lowest prices is causing once-loyal shoppers to abandon allegiance to certain stores, according to an article on…

The 2012 holiday shopping windows of New York

Is there anything that says Christmas like the retail windows of New York?

NRF announces award recipients for 2013 Big Show

December 20, 2012

The National Retail Federation announced that Amazon, Crocs, Kohl's and lululemon are the recipients of its annual awards.

Mobile self-service apps could be a must for businesses

December 20, 2012

As mobile self-service apps become more commonplace with consumers, it is up to businesses to determine how best to use the tools to their advantage, according…

Study shows the right sounds and smells will make shoppers spend

December 19, 2012

Retailers can start factoring in shoppers' senses when figuring out how to increase dwell time. A new study by Washington State University researchers has…

Amazon's FreeTime Unlimited geared toward kids with Kindles

December 19, 2012

Amazon has lured in adults with its Amazon Prime subscription service and is now setting its sights on children. FreeTime Unlimited is "part streaming media…

Leverage others' experience instead of wasting time on pure invention

by Chris Petersen — Owner, IMS

From the first days of school, we are taught that "copying others is bad." In the process of teaching students to think creatively, we create a lifetime…