Blogger: The future of fashion is tech

November 1, 2012

A retail analyst on the blog Vision Mobile highlighted some trends around the latest buzzwords in the industry: "fashion tech."

How retailers can attract more male customers

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In RCE podcast #8, Kim Nasief, CEO of Measure CP, and I were asked if there is a way to attract male shoppers to stores. The generally held and widely accepted…

Will same-day shipping make us happier customers?

by William Cusick — President, Customerspectives

Both Amazon and Walmart are vying to be your retailer of choice, and one aspect that we are all apparently about to start demanding is same-day delivery of our…

Retailing 2020 Report predicts swift evolution

October 29, 2012

Consulting firms Kantar Retail and PwC Network recently released the "Retailing 2020" report that looks at key factors for retailers and suppliers in an age of…

I have seen the future of retail and his name is Errick

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

Last week I was in California visiting family, but like most of us on "vacation" these days, I was still working in my subconscious. One of my goals while…

Here's why retailers should put up their Christmas displays before Halloween

by Bob Phibbs — CEO, The Retail Doctor

It's that time of the year ... time for the leaves to change, corn mazes to sprout up, pumpkin spice latte demand so strong Starbucks has shortages. And of…

Study: Social media interaction leads to long-term sales increases

October 26, 2012

New research shows that social media interaction between a customer and a brand drives immediate and long-term sales increases. The 2012 LoyaltyOne Social…

Retailers discuss importance of multichannel at Wincor World 2012

October 23, 2012

Multichannel retailing remains a focus for global retailers, according to a post on fashionunited.co.uk, as stores fight to boost relevance by enhancing the…

Finish Line selects Oracle to improve operations and customer experience

October 23, 2012

Finish Line announced today that it has selected Oracle Retail Merchandising, Planning and Stores solutions to support its growth strategy across 640 stores.

Study: Grocery shoppers want stocked shelves, clean stores

October 22, 2012

A recent study by The Retail Feedback Group reveals that out-of-stocks are the most important overall element that impact satisfaction with the grocery trip…

A Starbucks pop-up serves latte lessons in Japan

by Cherryh Cansler — Editor, FastCasual.com

More than 20,000 customers poured in during the pop-up's short stay.

Walgreens specializes store design for greater community impact

October 18, 2012

Walgreens has had an innovative year. Last month, the pharmacy chain launched its first loyalty program and designed it for the mobile age. And, according to…

The high price of being too clever

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

"Any intelligent fool can make things bigger and more complex ... It takes a touch of genius — and a lot of courage to move in the opposite direction." So said…

RCE Podcast episode 12: How Walmart same-day delivery might impact retail

Walmart announced this week that it is testing same-day delivery in a few select markets. Will this be truly disruptive to other retailers, or is it just a…

Fine jewelry retailer revamps web approach

October 12, 2012

Fine jewelry brand Ritani has a new retail scheme designed to pair the best parts of fine jewelry e-commerce sites and brick-and-mortar stores in the form of…

South Korean shopping mall implements facial recognition at kiosks

October 12, 2012

South Korea is paving the way for retail use of facial-recognition technology, according to an article on KPBJ.com. The International Finance Center Mall in…

'Sudden' interest in everyday low prices

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

An article by Ely Portillo at CharlotteObserver.com indicates that Lowe's is the latest company to try everyday low prices. This comes on the heels of failed…

McCormick spice company flagship store deploys digital signage to 'bring flavors to life'

October 11, 2012

HP announced today that McCormick World of Flavors, the spice company's flagship 3,800-square-foot complex at the Baltimore Inner Harbor, will deploy 42-inch…

Customer experience management makes for good marketing

by Kimberly Nasief — President, Measure Consumer Perspectives

Customer experience management can be the difference between good marketing and bad marketing. As every business owner knows, a happy customer is the best form…

What every retailer must know about Gen Y, part 2

Thrift is the new shopping; they call it thrifting. In this way, Millennials resemble their grandparents' Silent Generation.