Best Buy chairman, founder resigns

June 7, 2012

More tumult at troubled retail giant Best Buy: Richard Schulze, who founded the company and has served as its director for nearly four decades, has resigned.

To send or not to send that email? Here is the answer.

by Bryan Pearson — President, LoyaltyOne

When it comes to consumer tolerance, there is a very fine line between email acceptance and inbox madness. At what point do your digital communications cross…

Accelerating your company or store's performance

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

accelerate - to cause faster or greater activity, development, progress, advancement, etc., in: to accelerate economic growth.

Buyers behave irrationally

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Ruti Levy, in her Haaretz.com article "Building blocks of high prices," cited the fact that Israelis are paying 3 to 3.5 times what they would online for…

Survey: Big box retailers are earning visits on price, but losing customers on experience

June 5, 2012

Empathica Inc., a provider of customer experience management solutions, has announced that its Consumer Insights Panel survey of more than 6,500 U.S. consumers…

NYC Reebok deploys photo kiosks for hockey fans

June 5, 2012

National Hockey League fans shopping in New York City's Reebok store now have access to photo booth kiosks from TouchTunes Interactive Networks, an interactive…

Ikea consumers to shop via TV remote controls

June 5, 2012

It seems it was only a matter of time before consumers were able to buy products via remote control while watching TV. What's perhaps surprising, however, is…

IBM Mobile Shopper provides in-store digital scanning, self-checkout

June 4, 2012

IBM has launched retail technology that allows consumers to scan items into their mobile phones while shopping and then check themselves out at an IBM…

Brazil: Retail lessons from the land of beef

by Chris Petersen — Owner, IMS

While in much of the world economies and retail are still in recovery mode, Brazil is a bull of an economy. Brazil is bold, brazen and the land of where "beef…

Fujifilm Australia exploring 3-D printing via photo kiosks

June 1, 2012

As the price of 3-D printing comes down, it may become more common in the consumer marketplace, and Fujifilm is looking at kiosks as one way to bring it to…

Grocers offering fresher produce via on-site greenhouses

May 31, 2012

BrightFarms LLC, a New York-based firm that creates greenhouses, said its first greenhouse built for a retail location — McCaffrey's Markets in Pennsylvania …

Mobile check-in kiosks to drive store sales

May 31, 2012

Software designer Solekai Systems has partnered with a mobile solutions start-up called Raging Mobile to develop a prototype for a mobile phone check-in kiosk…

Study: Consumers want choice of manned, self-service checkout

May 31, 2012

Consumers want a choice of service options with manned checkout (60 percent) and self-service (21 percent), according to a recent survey conducted by TNS on…

You had me at hello, but: What neuromarketing and Big Data miss

I'm a geek. I love big data and ferreting out patterns. Nothing fascinates me more than the burgeoning field of neuromarketing.

NRF announces winners of 'This is Retail' (videos)

Nearly 1 million votes were cast during the contest.

Can pricing build trust?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

As business owners, we instinctively know that trust is essential to our success. The day we lose our customers trust is the day we lose their business. Game…

The Body Shop tests 'entertailing' in Britian

May 29, 2012

The Body Shop on New Bond Street in London is more than a store; it's an oasis of calm, according to theglobeandmail.com, and the prototype for a new…

Holographic Greeter using 360° HD technology

May 29, 2012

Marketing Ad Group has incorporated 360-degree HD image technology into its Holographic Greeter. The result is a dynamic range of view that is unrestricted…

Solar powered QR codes help Korean retailer increase sales

May 25, 2012

Korean discount retailer Emart recently placed 3D QR code sculptures throughout Seoul that could only be scanned between noon and 1 p.m., which are slow…

Commentary: Building a proximity marketing strategy that protects customers

Consumers are wary, rightly so, of any attempt to use their personal information to gather data and sell products.