Webinar discusses integration of contact center, social and web interactions

April 6, 2011

According to a recent Harris Research poll, 85 percent of consumers said they would be willing to pay anywhere from 5 to 25 percent more than regular price if…

Nordstrom interactive window display encourages customers to 'touch the glass'

April 5, 2011

According to Nordstrom's blog, the retailer’s Seattle flagship store is featuring an interactive window display using Microsoft’s hands-free Kinect controller…

Disney Store opens new concept stores in Canada, wins bronze at 2011 Edison Awards

April 5, 2011

Disney Store opened two concept stores in Canada today at Square One Shopping Centre in Mississauga, ON, and at Metropolis at Metrotown in Burnaby, BC. Both…

Chicago Transit Authority attempting to fill retail spaces in subway tunnels

April 4, 2011

According to The Chicago Tribune, a change in a Chicago Transit Authority (CTA) ordinance will permit expanded retail shopping offerings throughout its subway…

Developing a technology strategy to support multichannel content

The Internet is now "the new staging ground for personalized marketing."

Domino's UK teams up with eBay Advertising

April 4, 2011

Domino's Pizza U.K. has partnered up with eBay Advertising to target consumers within specific delivery zones via geo-targeting.

Sony opens new concept store in Los Angeles

March 30, 2011

Sony Electronics has announced the opening of the first newly branded Sony store in the U.S., which offers a new concept, design and customer experience. It…

GlobalShop: Reinventing retail design to fit a multichannel environment

by Kim Williams — Reporter, NetWorld Alliance

The future of retail will be "smaller, flexible, personal and intensely linked."

Could Amazon's Cloud Drive be an iTunes killer?

by James Bickers — Editor, Networld Alliance

I've been an avid customer of Amazon's MP3 download service ever since it launched a few short years ago, but there's always been one major shortcoming that…

Is it Time to Drop the 'e' from e-Commerce?

by Jason Goldberg — VP Marketing, MTI

Most e-commerce executives are focused on online sales, even though their actual contribution to the organization is far broader. In order to maximize the…

Experiment on customers to get more from your self-service pilot

In our house, spring means two things: Chicago Cubs baseball and the school Science Fair. As I was helping my son sort out whether or not a cheese sandwich…

GlobalShop: Starbucks, Whole Foods localizing redesign efforts to increase community contact

by Kim Williams — Reporter, NetWorld Alliance

Community involvement, locally sourced and reclaimed materials are key to establishing and retaining customer loyalty.

Retail executive summit announces keynotes, Twins/Red Sox outing

March 28, 2011

LOUISVILLE, Ky. — The Retail Customer Experience Executive Summit, an exclusive c-level event produced by NetWorld Alliance and hosted by…

GlobalShop: Paco Underhill discusses recession realities and lessons

by Kim Williams — Reporter, NetWorld Alliance

Retail guru says the U.S. is 'over-stored' by 15 to 20 percent.

What great looks like

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Over the last few weeks I've had the opportunity to work with some great retailers. Of course I'm biased, but I also see the very things that make them great.

Check out this Checkout: RFID-enabled kiosks deliver more than just a cool factor

Now more than ever, retailers are focusing on the customer experience at the point-of-sale in order to provide the best service possible to increasingly…

Mobile Monday: Hyundai Equus app

The app sets the bar high for all retailers, not just auto dealers.

Webinar: Connecting contact center, social and web interactions to create superior customer service

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an…

Beanstalk Loyalty offers Facebook check-in via POS terminal

Retailers can use social media on kiosks and POS terminals to better market to their customers.

Home Depot announces barcode program for smartphones

March 23, 2011

According to TechNewsDaily.com, Home Depot announced its first mobile barcode program, which allows customers to take a picture of a 2-D barcode, known as a QR…