C-store tech transformation: Do's, don'ts, tips, strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The convenience store sector is in a major transformation mode and challenged with meeting customer expectations, deploying smart tech while growing the bottom…

Ulta Beauty piloting smart vending machines in 10 U.S. stores

November 3, 2023

Ulta Beauty is testing smart vending machines within 10 stores across the U.S. via a partnership with SOS.

Phantom inventory haunting retailers

November 3, 2023

As a third of U.S. shoppers experience an out-of-stock experience retailers are being haunted by phantom inventory.

12 Guided Selling Examples for Ecommerce (With Results)

Enhancing customer experiences has become a top priority for businesses‼️ Customers now seek personalized interactions, proactive service, and sales…

Consumers rank ease of use tops in digital experiences

November 1, 2023

When it comes to the digital experience 81% of consumer rank ease of use as most important and 63% are most concerned about identity theft.

Why retailers need to focus on the Gen Z shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Eighty-eight percent of Gen Zers globally think AI can improve online shopping. The shopping demographic holds $143 billion in purchase power so delivering…

Shoe Carnival taps Amplience and boosts conversions, revenue, customer experience

October 31, 2023

Shoe Carnival, a family footwear retailer, has increased conversions and revenue, enhanced marketing campaign efficiency, improved customer experience and team…

AI-guided Selling for Ecommerce

Guided selling, powered by artificial intelligence (AI), is revolutionizing the sales landscape by providing brands with the ability to connect with customers…

Amazon debuts prescription delivery via drone

October 27, 2023

Amazon is taking prescription drug delivery to the sky as it launches an official drone delivery service in Texas.

Decoding Gen-Z: 5 rules for retail success

by Daniel Brown — Editor, Networld Media Group

Perhaps no generation in history has been more discussed, courted and feared as Gen Z. But what makes this group of consumers tick, and how can companies…

Examining ChatGPT benefits, risks when it comes to customer service

by Blair Strachan — Business Development Manager, Kura

The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in…

Rising costs impacting holiday spend

October 25, 2023

As of August 27% of consumers started holiday shopping and by the end of October the figure will reach 55%, according to holiday shopping data from Jungle…

How in-store retail media can help boost customer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Data from in-store retail media enable brands and retailers to better engage with customers and create more personalized promotions.

How retailers can digitally transform the voice channel to increase answer rates

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

When retailers provide more brand information on an incoming call screen, it engenders trust in the call and engages customers to answer. This trust helps…

Chatmeter Named to Inc.’s Second Annual Power Partner Awards

Inc. Business Media announced the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting…

Caleres taps Bluecore for digital, customer-centric transformation

October 20, 2023

Footwear retailer Caleres is deploying the Bluecore shopper identification and customer movement solution across its brand portfolio in an effort to help…

The how, why, where of the metaverse in retail

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.

How retail associate happiness plays into customer, employee experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Savvy retailers are implementing strategies that engage employees and end burdensome tasks, boosting both service levels and associate happiness. These…

Walmart GoLocal names Rina Hurst as VP

October 17, 2023

Rina Hurst has been named vice president of Walmart GoLocal, the retailer's delivery service platform.

How to recruit, hone tech savvy store associates

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A session on finding tech-savvy associates and empowering them to use technology drew a large audience at last week’s groceryshop show at Mandalay Bay in Las…