Customer Experience News & Media
University of San Diego campus market boasts frictionless shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.
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Consistency key to retail customer experience, say consumers
September 18, 2023
When it comes to the retail customer experience, regardless of loyalty status, most consumer view the key to exceptional CX is providing consistent…
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Giant Eagle, Instacart team up on same-day delivery across several states
September 13, 2023
Supermarket chain Giant Eagle and Instacart are teaming up on same-day delivery, in as fast as an hour, from more than 200 Giant Eagle stores across Ohio, West…
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Foot Locker steps up customer experience via InMoment feedback analytics tech
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…
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How 2 lifestyle brands are creating a seamless unified customer journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…
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JCPenney investing $1B to boost customer experience, operations
September 7, 2023
JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…
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Elevate customer support by choosing the right 3PL
by Mark Ang — Co-founder and CEO, GoBolt
Tech-forward, third-party logistics (3PL) providers can help boost customer support teams by unlocking access to their logistics data, leading to greater brand…
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Seeking nominations for 2024 Top 50 retail innovators report
September 5, 2023
The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…
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Turkish carrier launches no-baby flight experience
September 5, 2023
Travelers using Corendon Airlines to fly between Curacao and Amsterdam now have an option to pay a bit more to avoid being seated near infants and small…
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Trek Bicycle’s device management strategy drives enhanced customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Improving mobile device management in the warehouse leads to meeting customer expectations tied to inventory, stock and delivery.
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Lawmaker proposes $5K tax on retail self-checkout kiosks
September 4, 2023
An Evanston, Illinois councilman has proposed a $5,000 tax on retail checkout kiosks to benefit teen employment, according to an evanstonroundtable.com report.
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Smart cities initiative features autonomous grocery store
September 4, 2023
Atlanta BeltLine Inc. is kicking off its digital inclusion strategy and announcing the partners for the organization's first smart cities demonstration project…
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Amazon Just Walk Out tech in play at Maryland campus
September 1, 2023
Amazon's Just Walk Out technology, which lets shoppers skip the traditional check-out experience, is in play at Loyola University Maryland via Grubhub Campus…
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Bookseller taps ChatGPT for personalized customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
ChatGPT offers the online used book retailer a boatload of opportunities and strategies to better meet customer expectations and drive a more personal customer…
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ClearSale launches revamped client portal
August 29, 2023
ClearSale, a business intelligence and risk prevention provider, has released a new client portal that lets customers view and manage fraud prevention data…
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Grocer taps Birdzi to personalize customer experience, optimize data
August 25, 2023
Berkot's Super Foods, a grocery chain in Wisconsin and Illinois, has deployed the Birdzi loyalty platform, reporting dashboards and digital coupon technology…
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Starboard Cruise Services tapping former crew workers for exceptional shopper experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Hiring in retail is challenging on its own in a traditional space such as a store or supermarket. But there are many more hurdles when it involves one of the…
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3 easy ways customer service can uplift brand reputation
by Chris Tranquill — Chief Executive Officer, Khoros
Customer experience has become a critical differentiator, and every touch point should be seen as an opportunity to uplift a relationship.
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Trader Joe’s not adopting self-checkout any time soon
August 21, 2023
Supermarket Trader Joe's has no plans, if ever, to deploy self-checkout kiosks to its stores.
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Reasons why retailers are marching fast toward automation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
David Naumann, marketing strategy lead for retail, travel and distribution at Verizon, shares insight on findings from Verizon's 2023 Connected Retail…
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