Amazon delivery drivers doing more than delivery these days

September 30, 2021

Amazon's delivery drivers are getting lots of press lately and it's not because of late or lost packages.

The Rise of Hyper-Personalized Retail and Changing Consumer Expectations

In 2020, many consumers tried new avenues for shopping and service. Today, they remain open to these changes – and their expectations are high. In short…

Standing out online: How to create a powerful digital shelf

by Maria Chatzidakis

Maria Chatzidakis, an associate consultant at SGK, offers up five best practices to amplify an effective digital shelf strategy.

Hikvision draws customers to Dubai mall with LED displays

September 27, 2021

To increase foot traffic to its Dubai Festival City Mall showroom, and to create an in-store customer experience, leading Middle East retailer Jashanmal has…

Outform debuts automated sample dispenser

September 24, 2021

Outform, a retail solutions company, has debuted PodDrop, an automated sample dispenser that offers a new in-store discovery experience that allows brands to…

What’s next in retail CX: 3 top takeaways

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, VP of growth at Kustomer, shares insight from experts on delivering consultative, personalized experience in the new digital world of retail.

A Comparison of Cryptocurrency Technologies

Cryptocurrency is a growing revenue stream for businesses of all sizes.

Presented by Burroughs, Inc.

How convenience retailers can use store data to support customer experiences

by Jake Bolling

Jake Bolling, co-founder and CEO at Skupos, explains that consumers expect a certain amount of personalization today and for convenience store operators that…

Brick-and-mortar retail not going anywhere soon

September 17, 2021

The retail brick-and-mortar segment, despite COVID-19 and the increasing consumer online purchase activity, isn't going anywhere soon.

Convenience services rebound after pandemic-driven setback

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Micro markets, unattended stores that offer consumers open product shelving and automated cashless payment from a self-checkout kiosk, suffered the lowest loss…

JCPenney taps predictive AI to drive retail transformation

September 13, 2021

JCPenney is teaming up with predictive AI provider Metrical to transform its e-commerce strategy and boost customer experience.

How to measure ROI of in-location experiences

by Bobby Marhamat — CEO, Raydiant

Raydiant CEO Bobby Marhamat maps out a strategy for determining return on investment for something that seems so intangible: the customer experience.

Car dealer adopts unique customer loyalty approach

September 10, 2021

Ford is deploying a somewhat unique customer loyalty and satisfaction strategy to quell frustration among buyers waiting for vehicle delivery.

Dollar General mapping out health-focused customer experience

September 10, 2021

Inexpensive household items and groceries aren't the only store commodities Dollar General hopes to sell customers in the near future.

1-800-Flowers.com hiring on big time

September 8, 2021

1-800-Flowers.com plans to hire more than 10,000 seasonal staff for the holiday season.

E-commerce at the apartment: Self-service to the rescue

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Computerized package room solutions, aided by self-service kiosks, make package delivery and pickup easy for residents and multi-family property managers.

Let's get 'phygital': The race to hybridize experience

by Chris Kronenthal — President + CTO, FreedomPay

Chris Kronenthal, president and CTO at FreedomPay, explains that in the race to secure customer loyalty through better connected experiences, the winners will…

Mesmerize adds TVs to 165 Giant Eagle pharmacies

September 2, 2021

Mesmerize, an OOH media company specializing in patient education at the point of care, has expanded its pharmacy network to include 165 Giant Eagle Pharmacy…

Morgan Petty tabbed as executive director of ICX Association

August 31, 2021

Networld Media Group has appointed Morgan Petty as the executive director of the company's Interactive Customer Experience Association.

Payment options expanding: What solutions are right for your retail customers?

A panel at the National Automatic Merchandising Association show at the Ernest N. Morial Convention Center in Las Vegas last week explored the opportunities…