Optimism riding high for self-serve kiosks

Self-service projects put on hold during the pandemic are back on track, and increased demands for self-checkout are expected to continue post pandemic.

King Kullen taps CitrusAd to boost online, in-store sales

February 15, 2022

King Kullen is deploying CitrusAd technology to drive its digital retail media and boost online and in-store sales for CPG suppliers.

Type-C is The Next Trend of I/O Interface for POS System

To support faster data transmission, the USB Type-C will possibly replace Type-A in the future to connect with devices that need to transmit plenty of data to…

Chatbots becoming more efficient, results couldn't be better

The all-knowing chatbots thought to be the future have been replaced by specialized bots, and the results are outstanding.

Touchless options gaining acceptance, expansion ahead

Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…

Digital a retail apparel must-have, claims report

February 10, 2022

Digital is the starting point for more than 90% of shoppers, and with nearly 70% of revenue coming through digital channels it's imperative for apparel…

How customer service insights can boost customer experience

A free one-hour webinar on Feb. 24 features Fin leaders’ insight on best practices to optimize customer service processes and improve operations for better…

Luxury retailers bring high-touch service to online shoppers with live engagement

by Joseph Noonan — CEO, Vee24

High-definition video can be integrated into the online retail environment faster and easier than you might think.

Fashion jean brand taps Emarsys for technology upgrade

February 4, 2022

Fashion brand OGGI is working with customer engagement provider Emarsys on a technology upgrade that promises to drive revenue growth of 20% by year's end.

How the convenience industry is harnessing data science

by Dafna Gabel — Vice President, Insights, PDI Software

Data science is helping c-stores succeed from inventory to employees.

Where physical and digital intersect

Phygital, the combination of digital products and services to deliver physical products or services, took center stage during a panel session at the…

Vending machines offer edible insects

February 2, 2022

Residents of Sapporo, Japan can buy edible insects from vending machines specializing in items difficult to find in supermarkets, according to a report in the…

Georgia market taps UST to deploy hybrid autonomous supermarket with robotic delivery

February 2, 2022

Nourish + Bloom Market in Fayetteville, Georgia, an African American owned grocery store, has partnered with UST, a digital transformation solutions provider…

Asia fashion retailer taps Algonomy to personalize shopping experience

February 1, 2022

An Asia-based fashion retailer, Aditya Birla Fashion and Retail Ltd, known as ABFRL, is deploying Algonomy's hyper-personalization technology to provide a…

1-800-Flowers.com, Alice’s Table launch arranging experience for Valentine’s Day

January 31, 2022

1-800-Flowers.com and Alice's Table are teaming up to offer shoppers a floral arranging experience in time for Valentine's Day.

7 Key Components of a Successful Digital Signage Program

A quick reference guide to create and maintain a successful digital signage program.

UK co-op deploys Diebold Nixdorf self-service solution in 80 stores

January 24, 2022

East of England Co-operative Society, a consumer cooperative in the U.K. with 122 stores, has deployed more than 180 Diebold Nixdorf DN Series Easy eXpress…

Meijer offers free home delivery for limited time

January 24, 2022

Grocery chain Meijer is offering free home delivery on orders over $35 from now until Jan. 29.

5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

How digital customer service takes the stress out of the post-holiday surge

While the holiday shopping season is bound to bring in sales, the post-holiday period is your digital customer service team’s time to shine.