3 retail trends e-commerce brands can expect in 2022

by Link Walls — VP Digital Marketing Strategy, ChannelAdvisor

E-commerce became 'the' go-to during the pandemic. Here's what's ahead for 2022.

Instrument maker Roland rolls out a unique customer experience

January 4, 2022

Roland, an instrument manufacturer, has created an expanded Roland store experience featuring unique technology called Audience Specific Experience ASX.

Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

A look at Hudson's self-service technology overhaul

Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless…

Under Armour taps Nedap for inventory platform tech

December 28, 2021

Under Armour Inc. is deploying the Nedap iD Cloud inventory visibility platform at 400 stores world wide to boost accurate stock visibility, optimize item…

Shoe Carnival, Door Dash team up on same-day delivery

December 23, 2021

Shoe Carnival Inc. has launched same-day delivery in a partnership with DoorDash.

Experts share e-commerce strategies for a successful 2022

by Pari Raccah — General Manager, GiftNow (Loop Commerce)

In the new year the keys to success for retailers include personalization, maintaining growth, boosting the customer journey and elevating e-gifting capability.

Cyber Monday sales dip may reflect consumer trend

December 17, 2021

This holiday season's Cyber Monday sales didn't break any records given sales dipped 1.4%, but the day's consumer activity may reflect that consumers are…

Hudson installs Amazon palm recognition at Dallas Love Field Airport

December 15, 2021

Hudson Group, a travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…

COVID recovery strategy means driving retail customer loyalty

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19 and now the variant omicron continue to create challenges when it comes to the retail customer experience. But data, deep insight and loyalty…

Key challenges, opportunities facing retailers this holiday season

by Fang Cheng — Founder and CEO, Linc

Retailers that go above and beyond to meet the challenges and capitalize on the opportunities of the 2021 holiday season will reap the customer loyalty…

It’s time for movie theaters to rethink the customer experience

December 8, 2021

The COVID-19 pandemic has hit the movie theater industry hard, with nearly half of pre-pandemic theater goers not buying tickets at this point.

Amazon outage impacts delivery, warehouse operations

December 7, 2021

An Amazon Web Services outage incident today is impacting the retailer's delivery and warehouse operations as well as customer websites.

Retail recovery from COVID-19 is all about engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19, and now the omicron variant, continue to spur tremendous change in the retail customer experience. Key to survival is engagement and answering a lot…

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…

DoorDash goes rapid delivery in NYC

December 6, 2021

DoorDash is offering a faster delivery option in New York City this week via its Dashmart, a delivery warehouse that provides groceries household items and…

NY airport teams with Zippin, SSP America to introduce contactless shopping

December 3, 2021

JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has teamed with SSP America and Zippin to launch a contactless…

A deep dive look at the 2021 holiday shopping retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The 2021 holiday season is proving challenging to retailers and consumer behavior is playing a big part. FullStory CMO Kirsten Newbold-Knipp provides a deep…

Self-checkout machine shipments spike 25% in 2020, issues remain

December 2, 2021

Self-checkout machine shipments jumped 25% in 2020 due to the pandemic, but the customer experience still needs improvement, as 67% of retailers and consumers…

How Self-Service Applications Are Changing Customer Behavior

In a world where self-service technology plays a vital role in everyday life, it is crucial to understand the changing needs in customers’ demands.

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