The customer journey: What does the future hold?

Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit being…

Ex Levi’s leader takes chief customer role at Narvar

November 22, 2021

Anisa Kumar, a retail veteran who has served in leadership roles at Levi's, Walmart and Target, has been named chief customer officer at Narvar, a…

Amazon Fresh boasts ‘Just Walk Out’ tech in California

November 22, 2021

This Thursday, Amazon will introduce its "Just Walk Out" technology at the Amazon Fresh store at 11340 South St. in Cerritos, California, allowing shoppers to…

Frank Mayer display recipient of OmniShopper Award

November 19, 2021

Frank Mayer and Associates Inc. has received a 2021 OmniShopper Award from the Path to Purchase Institute for its LED+ display for GE Lighting, a Savant…

Travelex debuts self service stores at Amsterdam airport

November 19, 2021

Travelex, a foreign exchange brand, has introduced a pair of concept stores featuring self service at Amsterdam Airport Schiphol.

7 tips for excellent holiday customer support in retail

by Nikoletta Bika

Here are seven tips for superior customer support and experiences during the holidays.

L'Oreal Middle East partners with Accenture to drive personal experience

November 17, 2021

L'Oreal Middle East is partnering with Accenture to tap data and other advanced technology to reimagine the consumer experience and provide a more personalized…

3 keys to strengthening customer experience

by Sam Gobrail

Here are three steps to creating a more engaging retail customer experience.

Bala deploys SoundCommerce tech to optimize business operations

November 16, 2021

Fitness accessories brand Bala is deploying SoundCommerce technology for data-driven decision making and to optimize business operations, including first-party…

NEXCOM Moves Drive-thru Engagement Forward with New Outdoor Processing Technology for Today’s Smart Cities

The NDiS B360 is designed to lift external visual marketing experiences to new heights. Its fanless design and wide temperature feature fit outdoor…

Ace Hardware goes Thanksgrilling in customer service strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a…

Compass Group, 365 Retail Markets settle consumer privacy suit

November 8, 2021

Compass Group USA Inc. and 365 Retail Markets LLC agreed to pay $6.8 million to resolve a lawsuit claiming they collected fingerprint data from vending machine…

Hitched launches ring try-on for brides

November 8, 2021

Hitched, a wedding band retailer, is now offering brides-to-be the opportunity to try on diamond wedding rings and bands at home.

Bed Bath & Beyond names first chief customer leader

November 8, 2021

Retailer Bed Bath & Beyond has announced its first-ever chief customer leader.

Prevent the Spread of COVID-19 in the Supply Chain

Even a moderate supply chain disruption can have a serious impact on a company’s future. An autonomous screening process can help minimize the risk.

Busy Beaver store pilots robot to boost CX, inventory management

November 5, 2021

The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…

Convenience, personalization, and digitization continue to define the in-store retail experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marmahat, Raydiant CEO, explains that as the lines between e-commerce and in-store retail continue to shrink ever-thinner brick-and-mortar must retain…

Ralph Lauren may launch in-store shirt dye experience

November 2, 2021

Come 2022, Ralph Lauren shoppers may be able to have their polo shirt choice dyed the color of their choice right in the store.

Retail leaders: Supply chain will spike prices, cause product shortage

November 1, 2021

Every retail leader polled in a First Insight survey expects supply chain disruptions to affect prices, promotions and sales, according to a press release.

Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…