A retail/hospitality challenge: Serving ‘digital natives’

January 21, 2022

Two experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.

Retailer teams with AiFi on unattended stores

January 21, 2022

Żabka Group, a retailer based in Poznan, Poland, operates the largest chain of autonomous stores in Europe after launching 25 AI-powered stores in partnership…

Just 15% of retailers provide differentiating experience

January 20, 2022

A small fraction of retailers, 15%, are offering a differentiating experience when it comes to omnichannel customer service and just 30% of the 90% of shoppers…

OnQ expands touchless display features for retail market

January 19, 2022

OnQ, a manufacturer of retail displays, has expanded its Converge platform to deliver touchless interactive experiences in the store, according to a company…

Luxury footwear brand taps Cegid tech to boost personalized experience

January 18, 2022

Aquazzura, an Italian luxury footwear brand, is deploying Cegid Retail's unified commerce and POS platform to drive a more personalized consumer experience and…

2022 Predictions: 4 ways retail customer engagement is poised for change

by Tony Lorentzen — SVP of Intelligent Engagement Solutions, Enterprise Division, Nuance Communications

In times like these, when change is rapid and constant, correctly anticipating the future can be a huge strategic advantage when it comes to retail customer…

1-800-Flowers.com acquires Alice’s Table lifestyle operation

January 14, 2022

E-gift and floral retailer 1-800-Flowers.com has acquired Alice's Table, a lifestyle retailer that offers digital curated products as well as interactive live…

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.

Beauty retailer to deploy Perfect Corp virtual try-ons via apps, kiosks

January 12, 2022

Tricoci Salons & Spas, a Chicago beauty retailer, has teamed with Perfect Corp to provide virtual try-ons, online skin diagnostics and data-driven…

Understand and predict customer needs with customer journey analytics

by Simon Fraser

Customer journeys can change on a dime and the only guarantee is that today's journey looks nothing like yesterday's and tomorrow's will certainly be something…

UST debuts AI-based personalized food, beverage recommendations tool

January 11, 2022

UST, a digital transformation solutions company, has launched UST AiSense, an AI-led solution that provides personalized food and beverage recommendations…

How to deliver a personalized in-store customer experience without compromising trust

by Bobby Marhamat — CEO, Raydiant

Learn why retailers and customers alike are better served by bringing data out of the darkness and into the light.

Hy-Vee deploys security retail team to boost safety

January 7, 2022

Hy-Vee stores are getting security teams to ensure safety for both customers and store workers.

3 retail trends e-commerce brands can expect in 2022

by Link Walls — VP Digital Marketing Strategy, ChannelAdvisor

E-commerce became 'the' go-to during the pandemic. Here's what's ahead for 2022.

Instrument maker Roland rolls out a unique customer experience

January 4, 2022

Roland, an instrument manufacturer, has created an expanded Roland store experience featuring unique technology called Audience Specific Experience ASX.

Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

A look at Hudson's self-service technology overhaul

Ruth Crowley pulled no punches in describing the complex and oftentimes challenging processes her organization takes to leverage solutions such as cashierless…

Under Armour taps Nedap for inventory platform tech

December 28, 2021

Under Armour Inc. is deploying the Nedap iD Cloud inventory visibility platform at 400 stores world wide to boost accurate stock visibility, optimize item…

Shoe Carnival, Door Dash team up on same-day delivery

December 23, 2021

Shoe Carnival Inc. has launched same-day delivery in a partnership with DoorDash.

Experts share e-commerce strategies for a successful 2022

by Pari Raccah — General Manager, GiftNow (Loop Commerce)

In the new year the keys to success for retailers include personalization, maintaining growth, boosting the customer journey and elevating e-gifting capability.