Amazon Fresh store in Washington boasts 'Just Walk Out' shopping technology

June 18, 2021

Amazon's Just Walk Out technology will be available this week for the first time ever in a full-size U.S.-based Amazon Fresh grocery store.

Autonomous retail may soon offer more than a cashierless checkout experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon may have been the leader in putting cashierless autonomous checkout in play with its Amazon Go stores but competitors are nipping at its heels…

Major Fast Food Outlet Selects Clientron PT-2500 POS

Clientron POS, and its software partner, are firmly focused on providing POS systems that are easier for restaurants to use and easier for our solution…

Shopflix platform debut promises content will be king

June 15, 2021

The Shopflix video streaming and e-commerce platform has gone live, via its app and website, and promises to make content first and center for both consumers…

Focus on customer journey gaining ground, claims report

June 14, 2021

More retailers and brands are becoming more customer-centric and the customer journey is gaining greater attention, according to a Kitewheel report.

Toshiba, Worldline expand partnership with small footprint payment kiosk

June 10, 2021

Worldline, a European payment and transactional services provider, is teaming up with long-term partner, Toshiba Global Commerce Solutions, a retail store…

Efficiency or Empathy - Which should be top priority in remote troubleshooting?

A decade ago, customer lifetime value (CLV) was the most valuable metric to measure customer support. But that changed to CSAT and FCR, which then quickly…

How AI-Powered Tech Is Advancing Touch Systems

A technological "gold rush" is emerging as artificial intelligence enables users to interact with computers in ways that were unthinkable just a few years ago.

Presented by KioskMarketplace.com

Domino’s director of digital retail innovation headlining #ElevateICX virtual event

by David Drain

Executives from Domino's, Behr Paint, Under Armour, Verizon and White Castle will speak at the Interactive Customer Experience (ICX) Association's one-day…

Furniture retailer goes 3D with room planner tool

June 9, 2021

Badcock Home Furniture & More has launched a Room Planner tool that lets customers re-imagine the possibilities of living spaces and provides full room…

Walmart debuts associate app, doles out smartphones to drive use

June 9, 2021

Walmart is deploying a 'All-in-One Associate App,' called Me@Walmart to 74,000 associates and also a Samsung Galaxy XCover Pro smartphone to drive app…

Why BOPIS & BORIS are cornerstone of retail in 2021

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior VP of RFID solutions at SML RFID, explains why having an effective omnichannel solution is no longer about getting a competitive…

How 1 retailer became a top 'dog' in 'ruff' pandemic times

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Zesty Paws, a pet health supplement retailer, has expanded its product line, customer base and distribution, and enjoyed double-digit growth all in the past…

Survey: Ace Hardware tops among home improvement retailers

June 4, 2021

Ace Hardware is tops when it comes to customer satisfaction in the home improvement industry, according to the J.D. Power 2021 U.S. Home Improvement Retailer…

Scaling Your Business with an Experienced Service and Integration Provider

Does the maintenance of your business’ fleet and infrastructure lead to a poor customer experience, stressed-out staff, and all-around chaos? We are here to…

Presented by Burroughs, Inc.

Taste-sampling back in play at Sam's Club

June 3, 2021

Wholesale retailer Sam's Club is bringing back a customer favorite — free food samples.

Colorado cannabis dispensary automates purchases via vending machines

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kind Love, a Glendale, Colorado dispensary,, opted for a cannabis vending machine that dispenses the product at the machine instead of requiring the customer…

5 ways BOPIS improves the in-location customer experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, offers best practices for crafting a successful BOPIS strategy.

Coin Cloud announces partnerships with c-stores and more

May 31, 2021

Coin Cloud, a provider of digital currency kiosks, has announced multi-year retail partnerships with CAL's Convenience Stores, United Natural Foods Inc. and…

How self-service is helping fuel cannabis dispensaries' nationwide expansion

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service technology will continue to play an important role in the expansion of cannabis related products — medical use, recreational use and non-THC and…