Real world examples of how AI works to answer retail customer questions

Bob Grohs, director of marketing at Solvvy, some real-world examples of how AI-powered chatbots are answering customer questions and the value proposition…

Four ways retail executives are converting contact centers into growth centers

Contact centers represent opportunities for growth in a number of areas; not simply impacting costs, but generating value.

Why back-to-school in 2021 presents unique opportunity to impress shoppers

This blog was written by Keith Jelinek, managing director; Rick Maicki, managing director; Darren Morrison, managing director, and Frank Jones, director, at…

Kroger launches training to boost store associate engagement, retention

August 17, 2021

The Kroger Family of Companies is deploying a personalized training program to spur deeper associate engagement and retention.

The dark side of returns and refunds: How policy abuse damages CX and what to do about it

by Rafael Lourenco — EVP, ClearSale

Rafael Lourenco, executive vice president and partner at ClearSale, shares insight on why retailers need to keep an eye on return fraud and CX in order to…

IoT Connectivity Security Best Practices

IoT platforms such as SiteSage® by Powerhouse Dynamics provide tremendous insights into operations and equipment assets.

Presented by Powerhouse Dynamics

Why holiday e-commerce strategy planning starts in summer

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

Danielle Savin, senior director of digital marketing at Capgemini in North America, offers up a checklist of strategies to ensure your retail business is ready…

Skin care startup offers AI-enabled skin care kiosk

August 10, 2021

Lululab, an AI-based beauty care service startup, has developed a self-measuring instrument, Lumini Kiosk, which measures and analyzes the users' skin…

Hudson opening Evolve brand experience stores in airports

August 9, 2021

Hudson, an air travel experience store owned by Dufry Company, plans to open Evolve by Hudson, a shop-in-shop chain that will blend a specialty brand…

How to: Empowering product experts to dazzle online shoppers

by Joseph Noonan — CEO, Vee24

Joseph Noonan, CEO of Vee24, shares insight on how to give customer service experts the tools and training needed to provide unbeatable customer service which…

Paypal accounts for half of digital wallet complaints over past 4 years

August 3, 2021

In the last four ears, customers have sent in 9,300 complaints regarding mobile or digital wallets to the US Consumer Financial Protection Bureau. Of those…

Scottish cafe launches cash automation solution

August 2, 2021

The Café Royal in Annan, Scotland is finding success with a cash automation solution called CashGenic from Innovative Technology that allows customers to pay…

The New Rules of Multi-Channel Retail Experience

The future of retail is cloudy. Downsizing, closing key outlets, and bankruptcy have become commonplace. In 2020 alone, 30 major retailers, including Century…

Vera Bradley taps Zebra's Reflexis tech to tailor customer experience

July 30, 2021

Vera Bradley, a high-end women's apparel and accessories brand, is deploying Reflexis Appointments, a technology from Reflexis Systems, part of Zebra…

Home Depot deploys Bluetooth to fight retail crime

July 29, 2021

Home Depot Inc. is deploying a Bluetooth technology in a quest to stop crime in its stores and deter thieves who grab items and take goods to pawn shops or put…

Virtual reality’s ‘I-Phone Moment’ is here

Consumer VR headset sales are "exploding" due to Oculus Quest 2, causing retail, entertainment and other venues to follow suit, consultant Bob Cooney noted in…

Autonomous shopping rolls out in Bay Area marketplace stores

July 26, 2021

Loop Neighborhood, a California grocery and retail marketplace, is deploying AiFi's computer vision-powered platform at two stores to provide autonomous…

Bed Bath & Beyond advances digital-first strategy

July 26, 2021

Bed Bath & Beyond and buybyBaby customers can now pick up purchases curbside at any of the retailer's stores before the store is open for the day and as…

Norway debuts digitized car dealership

July 22, 2021

Harald A. Møller AS, Norway's largest car importer, has introduced a digital service station for dealerships from Sharebox AS with service check-in around the…

Costco keeping senior hours post pandemic

July 22, 2021

The special senior hours wholesaler Costco set up during the pandemic year will remain though they will be bit more limited.