Automating conflict resolution to boost customer satisfaction

by Dan Slavin — CEO, CodeBroker

Dan Slavin, CEO and co-founder of CodeBroker, shares how just one error with an order can be enough to get 78% of consumers to stop doing business with a…

2020 is Hosting a FREE Virtual Event for Home Improvement and Home Furnishings Retailers and Manufacturers

2020, the world’s leading provider of applications and enterprise solutions dedicated to interior design, space planning and furniture manufacturing, is…

Interactive retail displays charting new territory

by Katie Kochelek — Senior Marketing Specialist, Frank Mayer and Associates, Inc.

Retail displays are an important component of a successful marketing plan, calling attention to a brand's products and building a loyal customer base. With…

Filtering Out the Forbidden—Content Moderation

Learn how Allsec's analytics-based reporting simplified content moderation, increased sales, and boosted user-generated content uploads by 17% for a leading…

Winning in Millions—Account Recievables Services

Learn how Allsec's digital retail solutions saved $3M for one of the world’s largest e-commerce empires while reducing AR by 15% month-on-month without…

Future of retail: Winning in the digital era

by Jay Sackos

Jay Sackos, vice president at Dolly, explains why effectively scaling a retail business to match the pace of the digital era requires intricate planning. For…

Customers' desires are driving need for conversational support experiences

May 25, 2021

A good majority of global customer support leaders believe strong customer relationships are built via personalized support experience and that conversational…

Department store taps AI to help online shoppers find that perfect gift

May 24, 2021

Jarrold, a 251-year-old department store in Norfolk, England, is deploying AI technology from Boon, to give customers a unique and personalized smart gifting…

YETI tapping AR, 3D for immersive online customer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The outdoor brand is deploying innovative technologies that are providing customers an augmented reality/3D virtual experience when shopping online for that…

Social issues are big issue in customer loyalty

May 20, 2021

Social issues are top of mind with consumers these days, especially when it comes to brand loyalty.

How physical retailers can attract today’s multichannel shopper

by Tom Ertler

Tom Ertler, senior vice president, creative director, at Miller Zell, shares insight on how to create a seamless experience catering to multi-channel shoppers.

DoorDash, Rite Aid partner on on-demand delivery

May 18, 2021

Drugstore chain, Rite Aid, and third-party delivery service provider, DoorDash are teaming up to provide RiteAid customers on-demand, same-day delivery of…

Delek teams with Mashgin for c-store self-checkout kiosks

May 17, 2021

Delek US Holding Inc., a diversified energy company with convenience store operations, has selected Mashgin to provide AI-powered self-checkout technology in…

Data's role in creating not just 1 customer journey but tens of journeys

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience interviewed Melissa Tatoris, chief innovation catalyst at MarTech company Acoustic, an independent and open marketing cloud and…

Don't hold your breath waiting for hordes of revenge spending shoppers

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product for LiveArea, warns retailers not to overreact to the "pandemic bounce" in consumer traffic and retail sales.

Swedish grocer extends price optimization effort

May 14, 2021

Coop, a top grocer in Sweden, is extending its technology strategy regarding price management and optimization given rewards in both profit and benefits to…

Flower vending machines blooming in China

May 14, 2021

As flowers become more popular with young Chinese consumers, flower vending machines are blossoming in malls, residential areas and subway stations, according…

Taking on Direct-to-Consumer Brands: How Traditional Retailers Can Stay in the Game

Across industries, the direct-to-consumer model is turning how buyers think about shopping on its head—and traditional retailers have no choice but to change…

Presented by RetailCustomerExperience.com

Retail’s last chance saloon?

by Jim Shaw

Jim Shaw, founder and partner at Shaw & Co, writes about the 'new normal' of retail and why he views retailers as being on the back foot and those most at risk…

Rubino shoes taps Emarsys to drive omnichannel engagement

May 11, 2021

Footwear specialist Rubino Shoes is partnering with omnichannel customer engagement provider Emarsys to scale its local community focus in the digital…