Italian luxury retailer going hyper personal with customer experience

July 21, 2021

Missoni, an Italian luxury fashion retailer, is partnering with Tulip, a cloud-based retail mobile solution provider, to create hyper-personalized customer…

Savory Restaurant Fund leader talks creating loyal customers, raving fans

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…

What Can a Cash Recycler Do For Your Organization

Cash recyclers are able to accept, dispense, and secure cash that comes in and out of your business via daily transactions, there’s much more to them than that.

Presented by Burroughs, Inc.

Introduction to cash recyclers: Who, what, and why

CASH RECYCLERS CAN DO FAR MORE THAN YOU MAY THINK. No matter the size, scope, or reach of your business, the last thing your operations need is the added…

Presented by Burroughs, Inc.

Human Expertise Gives Booster Shot to CSAT

Allsec's Retail Customer Support expertise coupled with trained human agents provides a booster shot to a leading online pharmacy's Net Promoter Scores. Get…

Expert offers insight on how self-service improves the customer journey

Matt Redwood, director of advanced self-service solutions at Diebold Nixdorf, offers insight into how and why self-service is making the customer journey…

White Castle, Del Taco, Verizon offer insight on creating a virtual experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…

HMS Host, Rise Southern Biscuits share lessons learned from COVID

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A panel of retail experts shared what technologies became critical during COVID-10 and which of these solutions will be important to retail post-pandemic…

Improving consumer relationships in a virtual world

by John Nash — Chief Marketing and Strategy Officer, Redpoint Global

John Nash, chief marketing and strategy officer at Redpoint, explains why retails must strive to provide customers with a relevant, personalized experience.

Nayax buys tech startup Weezmo

July 16, 2021

Nayax Ltd., a cashless solution provider, announced today the acquisition of Weezmo, an Israel-based technology startup focused on connecting the online…

Civil rights groups want retailers to halt facial recognition

July 16, 2021

More than 35 civil rights organizations are calling for retailers to not use facial recognition on customers or workers in their stores, saying that peoples…

Under Armour, Behr Paint, Mall of America leaders share how pandemic is impacting CX strategies

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Four top retail leaders involved in digital, marketing and customer experience strategies shared how COVID-19 impacted their companies, and how they pivoted to…

Domino's digital retail innovation leader on embracing change

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amber Gadsby, Domino's director of digital retail innovation, shared insight on how the pizza brand is continually driving innovation within the organization…

E-commerce can limit ability to connect with customers when it matters most — don’t let it

by Ankur Prasad

Ankur Prasad, director of product marketing at Facebook Messenger, believes it's time to rekindle the dying art of conversation.

Coty piloting digital touchless fragrance device

July 15, 2021

Beauty retailer Coty Inc. is rolling out a touchless fragrance tester within the next year and testing is starting this summer in key European markets with a…

Need to know your foot size? There's an iPhone app for that

July 14, 2021

The Xesto Fit is a 3D foot sizing iPhone app that can recommend shoe sizes across 150 brands.

Turning shoppers into brand loyalists in an evolving e-commerce landscape

Julio Lopez, director of strategy and global retail practice lead at Movable Ink, writes that as retailers re-invent themselves it will be customer-centric…

Robotic ice cream machine debuts in California

July 9, 2021

iCream, a soft-serve vending machine that produces 25 flavor combinations of freshly made ice cream, has made its debut at the Westfield Century City mall in…

3 ways to level up CX for the new era of retail

by John Hernandez

John Hernandez, EVP and GM for multicloud solutions at Genesys, shares three ways retailers can level up customer experiences for the next normal — the new era…

Hair care vending machine expands to military base

July 8, 2021

Diva By Cindy, a natural women's hair care products vending machine, has expanded to Fort Belvoir in Fairfax County, Virginia, the first military base to…