Customer Experience News & Media
Future of retail: Winning in the digital era
by Jay Sackos
Jay Sackos, vice president at Dolly, explains why effectively scaling a retail business to match the pace of the digital era requires intricate planning. For…
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Customers' desires are driving need for conversational support experiences
May 25, 2021
A good majority of global customer support leaders believe strong customer relationships are built via personalized support experience and that conversational…
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Department store taps AI to help online shoppers find that perfect gift
May 24, 2021
Jarrold, a 251-year-old department store in Norfolk, England, is deploying AI technology from Boon, to give customers a unique and personalized smart gifting…
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YETI tapping AR, 3D for immersive online customer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The outdoor brand is deploying innovative technologies that are providing customers an augmented reality/3D virtual experience when shopping online for that…
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Social issues are big issue in customer loyalty
May 20, 2021
Social issues are top of mind with consumers these days, especially when it comes to brand loyalty.
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How physical retailers can attract today’s multichannel shopper
by Tom Ertler
Tom Ertler, senior vice president, creative director, at Miller Zell, shares insight on how to create a seamless experience catering to multi-channel shoppers.
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DoorDash, Rite Aid partner on on-demand delivery
May 18, 2021
Drugstore chain, Rite Aid, and third-party delivery service provider, DoorDash are teaming up to provide RiteAid customers on-demand, same-day delivery of…
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Delek teams with Mashgin for c-store self-checkout kiosks
May 17, 2021
Delek US Holding Inc., a diversified energy company with convenience store operations, has selected Mashgin to provide AI-powered self-checkout technology in…
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Data's role in creating not just 1 customer journey but tens of journeys
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience interviewed Melissa Tatoris, chief innovation catalyst at MarTech company Acoustic, an independent and open marketing cloud and…
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Don't hold your breath waiting for hordes of revenge spending shoppers
by Chris Hogue — Head of Strategy and Product, LiveArea
Chris Hogue, head of strategy and product for LiveArea, warns retailers not to overreact to the "pandemic bounce" in consumer traffic and retail sales.
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Swedish grocer extends price optimization effort
May 14, 2021
Coop, a top grocer in Sweden, is extending its technology strategy regarding price management and optimization given rewards in both profit and benefits to…
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Flower vending machines blooming in China
May 14, 2021
As flowers become more popular with young Chinese consumers, flower vending machines are blossoming in malls, residential areas and subway stations, according…
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Taking on Direct-to-Consumer Brands: How Traditional Retailers Can Stay in the Game
Across industries, the direct-to-consumer model is turning how buyers think about shopping on its head—and traditional retailers have no choice but to change…
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Retail’s last chance saloon?
by Jim Shaw
Jim Shaw, founder and partner at Shaw & Co, writes about the 'new normal' of retail and why he views retailers as being on the back foot and those most at risk…
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Rubino shoes taps Emarsys to drive omnichannel engagement
May 11, 2021
Footwear specialist Rubino Shoes is partnering with omnichannel customer engagement provider Emarsys to scale its local community focus in the digital…
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How retailers can re-build consumers' confidence to shop in-store again
by Samuel Mueller — CEO, Scandit
Samuel Mueller, CEO and co-founder of Scandit, shares strategies on how retailers can re-build consumer confidence to return to stores again in the…
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Study: Consumer digital mindset here to stay
May 10, 2021
A majority of consumer (81%) will maintain and may even increase digital usage once COVID-19 restrictions are gone, according to a FullStory study.
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3 customer acquisition strategies for post-pandemic retail
by Sai Koppala
Sai Koppala, CMO at SheerID, shares strategies to help retailers accelerate direct-to-consumer efforts and create a stronger connection with customers.
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DC market deploys GoTab order, payment platform
May 7, 2021
A Washington, D.C. marketplace has deployed a contactless ordering and payment approach that lets diners order ahead or scan QR codes at tables to choose meal…
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Dollar General advances training to boost employee, customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The retail segment, while slowly climbing out from the effects of the pandemic, is now facing another critical issue: hiring and retaining staff. Dollar…
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