Latest 7-Eleven Evolution store home to drive-thru taco restaurant

March 30, 2021

Two years ago the Laredo Taco Company, a South Texas restaurant, launched a location inside the 7-Eleven Evolution store in Dallas.

How embracing digital channels helped The Dufresne Group grow during the pandemic

by David Drain

The Dufresne Group, which operates furniture stores across Canada, has turned to chatbots, telesales, SMS, and appointment technology to connect with customers…

7 ways self-service checkouts create a better in-location customer experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, offers up seven benefits of self-service checkout kiosks that underscore why retailers would benefit from investment in…

3 ways retailers can reduce return costs in 2021

by Jean Shin — Director of Strategy and Content, tyntec

Jean Shin, director strategy and content at tyntec, shares insight on why retailers need to meet the new digital experience standards set by customers to…

How customer appeasement is the new next-day delivery

by Dan Slavin — ceo, CodeBroker

Dan Slavin, CEO and co-founder of CodeBroker, shares that the solution to an unhappy customer is an appeasement system that makes it easy for service reps to…

Tripadvisor, Reckitt partner to boost traveler confidence

March 24, 2021

Travel guidance platform Tripadvisor is teaming up with Reckitt, the maker of Lysol, to boost confidence among travelers and prepare tourism and hospitality…

How retailers can use digital signage to improve the in-location experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, explains why retailers must be planning now for how to attract and retain customers as stores reopen and why digital signage…

Exploring the Future of CX: Trends and Predictions for Customer Engagement

This webinar offers unique perspectives on integrated digital and in-person interactions, plus a discussion about emerging digital CX trends.

Consumers embracing digital interaction but customer experience needs improvement, reveals report

March 23, 2021

Seventy percent of North American consumers are stepping toward greater digital interaction with at least one brand and nearly 60% of consumers believe…

UK airport service taps Vee24 to boost customer experience

March 22, 2021

Skybreak, a U.K.-based independent airport representation service, is using the Vee24 platform to boost customer experience via deeper personalization with…

Wedding band retailer launches sizing app to make shopping easier, more accurate

March 22, 2021

Hitched, a two-year-old wedding ring site for men, is offering customers a tool, The Ring Size App, that offers an easier and more accurate way to determine…

Emphasizing empathy: How retail and e-commerce brands can provide the right CX at the right moment

by Rachel Eisenhauer — VP, Marketing, SundaySky

Rachel Eisenhauer, VP of marketing for SundaySky, explains how the pandemic has only heightened the need for retail and e-commerce brands to maintain empathy…

Mobile push leads digital marketing as favorite strategy

March 19, 2021

When it comes to digital marketing there's been overall growth but mobile push notifications are the most widely adopted, with the number of pushes jumping by…

Convenience chain taps Philips digital signage to reinvigorate marketing, communications

March 19, 2021

Kwik Trip, a convenience store brand, has deployed 1,000 Philips D-Line digital signs across its store fleet with the help of PPDS, a display solutions…

How retail leaders can better create a seamless website experience

by Jason Rosenbaum

Jason Rosenbaum, COO of Crowd Favorite, offers up a series of questions retailers need to answer in the quest to provide consumers with the best customer…

Target expands at-home work toward a hybrid workplace strategy

March 16, 2021

Retailer Target is leaving its big office building presence in Minneapolis as part of its ongoing effort to develop a hybrid workplace strategy that will be a…

Cosmetics retailer taps Vee24 to launch engaging customer experience

March 16, 2021

Clarins UK, a luxury skin care and cosmetics company is deploying the Vee24 platform, which provides intelligent conversational multi-experiences, as part of…

State of digital trust: How the virtual economy is changing consumer behavior

by Todd McKinnon

Todd McKinnon, Okta CEO and co-founder, explains why retailers, now a year into the pandemic, need to expand and adapt practices to prioritize trust. To remain…

Costco, Amazon, Apple top in retail customer satisfaction

March 12, 2021

Costco, Amazon and Apple are the three top retailers out of a 25 company ranking when it comes to customer satisfaction, according to the Verint Experience…

More consumers are shopping online but not many are feeling secure

March 12, 2021

A good majority, 70%, of Americans are shopping online more today than before the COVID-19 pandemic hit in spring of 2020, but only 38% feel very secure about…