How retailers can re-build consumers' confidence to shop in-store again

by Samuel Mueller — CEO, Scandit

Samuel Mueller, CEO and co-founder of Scandit, shares strategies on how retailers can re-build consumer confidence to return to stores again in the…

Study: Consumer digital mindset here to stay

May 10, 2021

A majority of consumer (81%) will maintain and may even increase digital usage once COVID-19 restrictions are gone, according to a FullStory study.

3 customer acquisition strategies for post-pandemic retail

by Sai Koppala

Sai Koppala, CMO at SheerID, shares strategies to help retailers accelerate direct-to-consumer efforts and create a stronger connection with customers.

DC market deploys GoTab order, payment platform

May 7, 2021

A Washington, D.C. marketplace has deployed a contactless ordering and payment approach that lets diners order ahead or scan QR codes at tables to choose meal…

Dollar General advances training to boost employee, customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The retail segment, while slowly climbing out from the effects of the pandemic, is now facing another critical issue: hiring and retaining staff. Dollar…

Amazon best in online experience, claims research

May 3, 2021

When it comes to online customer experience Amazon is way ahead of competitors, according to Conversity research data.

Self-order kiosks help customers, boost efficiencies for cannabis dispensary

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Since opening its first dispensary in January 2020, Consume Cannabis has expanded to seven stores in Illinois and Michigan, with three more planned by the end…

Tanger teams with Fillogic to enhance fulfillment, boost delivery services

April 29, 2021

Tanger Factory Outlets Centers is partnering with Fillogic, a logistics-as-a-service platform, to create tech-enabled micro distribution hubs to enhance…

Burroughs Company Overview

As the largest independent service and integration provider for payment and transaction automation technologies in North America, Burroughs is your end-to-end…

Presented by Burroughs, Inc.

Walgreen's taps partner Catalina to drive deeper, more personal shopping experience

April 28, 2021

Walgreens is teaming up with longtime technology partner Catalina in its quest to create a deeper personalized customer experience and providing a deeper value…

An online music gear retailer tackles customer experience with a 'Sweetwater' difference

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sweetwater Sound Inc., an online retailer of music instruments and audio gear, is dedicated to investing in an "old school" approach when it comes to customer…

Contact centers adopting AI, automation to boost customer experience

April 27, 2021

In a quest to improve customer experience, contact centers are increasingly deploying artificial intelligence as well as automation, according to a CallMiner…

How to compete with DTC brands

by David Drain

If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…

How to embrace the connected customer: digital interaction & service innovation

A pair of experts shared their decades of experience in creating customer service excellence.

AI-driven self-checkout kiosk greets hungry passengers at Charlotte airport

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Passengers traveling through CLT can now grab fresh food to go with self-checkout to give them confidence in a sanitary, contactless experience.

Amazon launches retail beauty salon

April 23, 2021

Amazon is now a beauty salon operator having launched the Amazon Salon in London.

BlueSnap, Chargebee team up to help retailers scale subscription businesses

April 22, 2021

BlueSnap, an online payments technology company that allows B2B and B2C businesses to accept payments, is partnering with Chargebee, a subscription billing and…

The Connected Customer: Digital Interaction & Service Innovation

Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they’re offering custom consultations for clothing and…

Elevate Awards entry deadline extended to April 30; new category added for employee-facing CX

April 21, 2021

The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees.

Amazon tapping biometric tech for palm pay approach at Whole Foods

April 21, 2021

Shoppers at one Whole Foods store in Seattle don't need to swipe a credit card to checkout starting today. All they need is their palm, according to a Reuters…