Why the in-location experience matters more than ever

by Bobby Marhamat — CEO, Raydiant

Bobby , CEO of Raydiant, shares insight on why retailers need to remain inspired when it comes to the in-store experience.

ICXA professional network welcomes 139 B2C executives

by Morgan Petty — Executive Director, ICX Association

Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its professional…

Successful experience strategy means knocking down silos, building the right team

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…

Consumers more mindful, view gifting as therapy this holiday season

October 12, 2021

The 2021 holiday season will be one of mindfulness, reflection, recuperation and a time to focus on mental health and self-care, according to a Sitecore report.

Shoppers love online buying but also in-store tech

October 12, 2021

While a survey of 1,600 U.S. consumers reveals that more than half, 60%, prefer to do more than half their shopping online, there is also big interest by…

Supply chain woes aren’t changing consumer behavior

October 11, 2021

Delivery delays and supply chain issues might be a worry for shoppers, but the issue aren't going to change consumer behavior this holiday season.

5 benefits of personalized marketing retailers aren’t thinking about

by Fayez Mohamood

Fayez Mohamood, CEO and co-founder of Bluecore, explains why handing over at least some control of the messaging in customer communications to technology can…

'Smart store' AI platform strives to revolutionize customer experience

October 7, 2021

Veea Inc., providers of integrated smart edge connectivity, computing and security technologies, and iFree Group, a conglomerate providing global connectivity…

Winning the talent war is all about recognition, healthy work-life balance

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While retailers are still being challenged by COVID-19 they are also facing an increasing hurlde: hiring staff. The ongoing labor shortage likely won’t ebb…

SkillNet expands its presence in Latin America with a new office in Mexico

by Neeta Shetty — VP, SkillNet Solutions

October 4, 2021

Geographical expansion increases SkillNet’s digital transformation capabilities in Latin America.

Don’t mourn the loss of the pre-pandemic retail model — reimagine shopping possibilities

by Holly Draher — National Account Director, Harbor Retail

Holly Draher, a national account director at Harbor Retail, shares three steps retailers can take to embrace a retail reinvention and create all-encompassing…

Amazon delivery drivers doing more than delivery these days

September 30, 2021

Amazon's delivery drivers are getting lots of press lately and it's not because of late or lost packages.

The Rise of Hyper-Personalized Retail and Changing Consumer Expectations

In 2020, many consumers tried new avenues for shopping and service. Today, they remain open to these changes – and their expectations are high. In short…

Standing out online: How to create a powerful digital shelf

by Maria Chatzidakis

Maria Chatzidakis, an associate consultant at SGK, offers up five best practices to amplify an effective digital shelf strategy.

Hikvision draws customers to Dubai mall with LED displays

September 27, 2021

To increase foot traffic to its Dubai Festival City Mall showroom, and to create an in-store customer experience, leading Middle East retailer Jashanmal has…

Outform debuts automated sample dispenser

September 24, 2021

Outform, a retail solutions company, has debuted PodDrop, an automated sample dispenser that offers a new in-store discovery experience that allows brands to…

What’s next in retail CX: 3 top takeaways

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, VP of growth at Kustomer, shares insight from experts on delivering consultative, personalized experience in the new digital world of retail.

A Comparison of Cryptocurrency Technologies

Cryptocurrency is a growing revenue stream for businesses of all sizes.

Presented by Burroughs, Inc.

How convenience retailers can use store data to support customer experiences

by Jake Bolling

Jake Bolling, co-founder and CEO at Skupos, explains that consumers expect a certain amount of personalization today and for convenience store operators that…

Brick-and-mortar retail not going anywhere soon

September 17, 2021

The retail brick-and-mortar segment, despite COVID-19 and the increasing consumer online purchase activity, isn't going anywhere soon.