Self-pour beer and wine kiosk planned for Illinois mall

March 12, 2021

A Tapville Social store will serve wine and beer using self-pour dispensers in the Fox Valley Mall in Aurora, Illinois, later this month, as the city council…

Sephora takes top spot in retail personalization

March 10, 2021

Luxury beauty retailer Sephora is tops when it comes to retail personalization.

Free webinar: What does the future of CX hold?

by David Drain

A March 23 webinar offers unique perspectives about integrated digital and in-person interactions, plus a discussion on emerging digital CX trends.

Why BOPIS 2.0 is the future of retail

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior VP of RFID Solutions at SML, looks at the role BOPIS 2.0 will play in the recovery of the retail sector post-COVID-19.

Amazon opens cashierless London supermarket

March 9, 2021

Amazon has gone across the Pond and launched a cashierless supermarket in London, its first outside fo the U.S.

Study: Many retailers were unprepared for 2020 holiday season

March 9, 2021

A good number, 17%, of U.S. and U.K. retailers, were not prepared for the holiday 2020 sales season and missed out on sales.

Home improvement retailer deploys Zebra, Reflexis tech to optimize ominichannel experience

March 9, 2021

Mitre 10, New Zealand's biggest home improvement retailer, is deploying Zebra Technologies' Reflexis Systems technology to optimize omnichannel customer…

Walmart Canada to introduce outdoor pickup kiosks for online orders

March 4, 2021

Walmart Canada plans to introduce automated kiosks for picking up online grocery orders, according to the company's website.

The Ecosystem of Payment & Transaction Technology

No matter the scale of your payment and transaction solution footprint or the original equipment manufacturers (OEMs) behind your equipment, Burroughs knows…

Presented by Burroughs, Inc.

Bed Bath & Beyond taps Oracle for better customer service, greater efficiency

March 3, 2021

Bed Bath & Beyond Inc. is tapping Oracle to serve as its enterprise resourcing planning provider, and deploying Oracle Cloud to replace the brand's legacy…

Walmart eliminates minimum purchase for Express delivery

March 2, 2021

Walmart is eliminating the $35 minimum order requirement for its Express delivery, which costs $10 on top of the existing delivery charge.

Consumers spend more with brands boasting great online service

March 2, 2021

A good majority of online consumers, 83%, will spend more money with brands that deliver great customer service, yet a third of customers overall, 28%, report…

Urban Outfitters boosts transaction volume with JRNI technology

March 2, 2021

Urban Outfitters is boosting customer transaction volume by 25% at two of its brands, Anthropologie and BHLDN, after deploying JRNI Appointments, an…

6 steps to maximizing the social connection and enhancing customer experience

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, VP of growth at Kustomer, shares insight on how retailers can achieve social CX success and provides six important steps toward that goal.

Gap launching customer experience center in Texas

February 26, 2021

Gap Inc. is planning to open a customer experience center in a quest to speed up inventory delivery and gain efficiency within its digital online shopping…

Target doubles Apple product footprint, deploying special training for team members

February 26, 2021

Target Corp. is going big with its in-store Apple product footprint, doubling space allocation and offering team members special training on the product line.

Serving a Better Life.

NEXCOM neXService Series of self-service kiosks bring accuracy, intelligence and speed to a better user experience for shopping, building entry, gate access…

Philly airport piloting robotic food delivery

February 25, 2021

The contactless food ordering program at Philadelphia International Airport is piloting a robotic strategy with a gita (a robot featuring visual sensors) that…

What consumers say makes for a great in-location experience in 2021

by Bobby Marhamat — CEO, Raydiant

Raydiant CEO Bobby Marhamat offers up five pillars of a positive in-location experience and explains why it's all about understanding the consumer's priorities.

Italian luxury brand taps Medallia to boost customer experience

February 24, 2021

Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…