Now accepting entries for 2021 ICXA Elevate Awards

by David Drain

The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…

Getting more out of in-store

by Florent Hediard — Marketing D, navori

Florent Hédiard, global marketing director at Navori Labs, explains why marketing analytics technology for brick and mortar sites is the key to building and…

5 key principles for a successful e-commerce user experience

by James Brooke

James Brooke, Amplience founder and CEO, offers five fundamental principles retailers should understand in order to differentiate in e-commerce and benefit…

Wundermart, AiFi deploying autonomous checkout at European stores

February 22, 2021

Wundermart, which builds unmanned, data driven retail marketplaces, is teaming with AiFi, an AI computer vision technology provider, on an autonomous…

Consumers going local, exploring new retail despite pandemic

February 22, 2021

American consumers are supporting small business and local retailers and open to trying new retail brands, according to a Vericast survey on consumer behavior.

How improving retail in-store operations, associate efficiency impact customer experience

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT solution sales, Acuity Brands Lighting Inc., explains how improving operational task efficiency is key to customer experience. When…

Grocery retailers’ transformation strategies will accelerate in 2021

Nuance is partnering with leading brands to help them engage and support their customers with AI-powered solutions to elevate experiences across all channels.

Mars Wrigley robotic kiosk to serve shoppers in store

February 19, 2021

Mars Wrigley and Wakefern Food Corp., a retailer-owned cooperative, are teaming up with Savioke, a robotics provider, to introduce a robotic kiosk to deliver…

3 ways internet retailers can win back customer satisfaction

by David VanAmburg

David VanAmburg is the managing director of the American Customer Satisfaction Index, explains that during the ongoing COVID-19 pandemic internet retailers…

10 things retailers should consider in choosing a BOPIS approach

by Ned Hill

Ned Hill, founder and CEO of Position Imaging, explains how an effective BOPIS fulfillment solution can improve store experiences with safe, secure, and fast…

Sam’s Club develops touchless health screening kiosks for associates

February 18, 2021

Sam's Club has developed an automated and 100% touchless health screening kiosk for its associates, according to a company blog.

Porte helps customer save, reduce debt, monitor spending

February 17, 2021

Populus Financial Group, a financial products and services provider, has launched Porte, a mobile banking solution to help members work toward financial…

How retailers are using video data to make stores safer, more profitable during pandemic

by Stephanie Weagle

Stephanie Weagle, BriefCam CMO, shares insight on the power of video surveillance today and after the COVID-19 pandemic is no longer a worry.

NY luxury retail district taps IQ Connect to boost store visits, sales

February 16, 2021

The Madison Avenue Business Improvement District, in New York's Upper East Side, is deploying Coniq's IQ Connect loyalty app to boost store visits, sales and…

Chat commerce can boost retail revenue, claims survey

February 16, 2021

Retailers employing chat commerce technology can benefit from higher revenue, improved customer retention, reduced service costs and greater marketing…

How facial recognition kiosks are redefining tourist photography

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Digital photography allows visitors at tourist attractions to view their photos on digital monitors. Facial recognition kiosks allow them to choose and print…

The state of customer centricity after a year of monumental change: Predictions for 2021 and beyond

by Greg Heist — Chief Innovation Officer, Gongos, Inc.

Greg Heist, chief innovation officer at Gongos, Inc., share his insight on why, in the quest to achieve customer centricity in 2021 and beyond, retailers must…

Retail technology: The path forward

by Andre Hordagoda

Andre Hordagoda, co founder of Go Instore, shares insight that retailers, having survived nearly a full pandemic year, now face a new dilemma — innovate, or…

3 retail trends that will set the stage in 2021

by Ignatius K.C. Lau

Ignatius K.C. Lau, vice chairman and CEO at SML Group, offers up the top three trends retailers should be aware of and why they need to remain agile and…

Why a veteran airport concessionaire sees a big future for automated retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service retailing is expanding from office and travel products to numerous other product types, including CBD products that require age verification…