5 seasonal hiring tips for 2021 based on 2020 lessons

by Jane Sloan

Jane Sloan, manager, customer success at CareerBuilder, explains why when it comes to seasonal hiring strategies retailers should plan for resilience. The…

5 Star Nutrition embraces NewStore tech to improve POS, inventory, clienteling

February 10, 2021

5 Star Nutrition, a wellness brand, is deploying NewStore's omnichannel platform for omnichannel customer and associate experiences around point of sale…

Health retailer taps e-Spirit for engaging content, personalization strategy

February 9, 2021

GNC Holidings Inc., a health and wellness product retailer, is deploying the FirstSpirit Digital Experience Platform from e-Spirit for a more engaging online…

1-800-Flowers.com launches services, customer offerings for Valentine's Day

February 8, 2021

Online floral and gift retailer 1-800-Flowers.com is declaring "no limits on love," for the upcoming Valentine's Day and expanding services, including a new…

Who wouldn't want a night at 7-Eleven playing video games?

February 5, 2021

Those who love to game, especially on the latest PlayStation 5 console, now have a unique gaming experience opportunity thanks to convenience store giant…

Delivering on promotions: Why resilience is key to surviving growing online demand

Joe Farrell, managing director, EU Operations, at PFS, shares insight on why and how retailers should be capitalizing on the opportunities ahead and how…

The Human Factor in NPS Maximisation

Retailers today are spending 40% of their technology budget on digital transformation. The focus is on faster service and increasing conversion rates, and…

Key 2020 holiday shopping takeaways: It’s imperative to adapt as customer expectations evolve

by Tara Bartley — Industry Marketing, Akamai

Tara Bartley, senior manager, industry marketing, and Ashitha Bhanu, industry marketing, Akamai, share Akamai data relating to the most recent holiday shopping…

Mobile Apps Extend Convenience of Bill Payment Kiosks to More Customers

While bill pay kiosks have grown in popularity – both by deployers and users – utilities want additional ways to ensure more on-time payments and to enhance…

How automation can help retailers digitally transform in the new year

Venu Kannan, global vice president, Domain and Applications Practice, UiPath, maps out reasons why retailers should be seriously considering automation to meet…

Walmart aims to speed delivery with automated mini warehouses

January 27, 2021

In a quest to speed up delivery of online bought goods, Walmart aims to develop automated mini-warehouses in and near its stores.

How EV plug-ins will change the c-store experience

by Dawn Desai

Dawn Desai, SVP and general manager, marketing cloud solutions at PDI, shares insight on how a technology adoption will give convenience stores an opportunity…

Why great retail customer experience needs great IT

by Roy Castleman

Roy Castleman, founder and managing director of EC-MSP Ltd., a London-based IT support organization, shares insight on the role of information technology in…

2 must-haves for building a robust customer experience in 2021

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., shares why the new year is when retailers should reflect on the 2020 learnings and that…

Online consumers not finding much joy

January 25, 2021

While "retail therapy" has long been tapped by consumers as a way to feel better, the online consumer isn't experiencing much cheer or joy these days…

Pandemic propels big spike in customer service calls

January 25, 2021

The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…

TTEC, Schwan’s launch customer engagement center

January 22, 2021

TTEC Holdings Inc., a customer experience solution provider, has partnered with Schwan's Home Delivery to meet an increasing number of customer requests for…

How self-service is enhancing the personal touch

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers are learning that self-service technology does more than improve efficiency; it can help support a humanized environment and give consumers the…

3 ways retailers must pivot in 2021

by Anthony Ng Monica

Anthony Ng Monica, CEO of Swogo, says the good news for retailers heading into the new year is that there are strategies to help the accelerated digital…

The direct impact in-location experiences have on a brand's objectives

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, explains why retailers should invest substantially in improving the in-location customer experience, particularly during…