An online music gear retailer tackles customer experience with a 'Sweetwater' difference

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Sweetwater Sound Inc., an online retailer of music instruments and audio gear, is dedicated to investing in an "old school" approach when it comes to customer…

Contact centers adopting AI, automation to boost customer experience

April 27, 2021

In a quest to improve customer experience, contact centers are increasingly deploying artificial intelligence as well as automation, according to a CallMiner…

How to compete with DTC brands

by David Drain

If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…

How to embrace the connected customer: digital interaction & service innovation

A pair of experts shared their decades of experience in creating customer service excellence.

AI-driven self-checkout kiosk greets hungry passengers at Charlotte airport

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Passengers traveling through CLT can now grab fresh food to go with self-checkout to give them confidence in a sanitary, contactless experience.

Amazon launches retail beauty salon

April 23, 2021

Amazon is now a beauty salon operator having launched the Amazon Salon in London.

BlueSnap, Chargebee team up to help retailers scale subscription businesses

April 22, 2021

BlueSnap, an online payments technology company that allows B2B and B2C businesses to accept payments, is partnering with Chargebee, a subscription billing and…

The Connected Customer: Digital Interaction & Service Innovation

Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they’re offering custom consultations for clothing and…

Elevate Awards entry deadline extended to April 30; new category added for employee-facing CX

April 21, 2021

The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees.

Amazon tapping biometric tech for palm pay approach at Whole Foods

April 21, 2021

Shoppers at one Whole Foods store in Seattle don't need to swipe a credit card to checkout starting today. All they need is their palm, according to a Reuters…

Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout

April 21, 2021

When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…

A look at where AI stands in the retail realm

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Artificial intelligence is on the cusp of explosion in the retail sector but success and return on investment is far from a guarantee. An expert shares how…

Gen Z shoppers quick to cancel a brand, claims survey

April 20, 2021

When it comes to 'cancelling' a brand Gen Z shoppers are leading the pack.

Grubbrr teams with Frank Mayer on contactless smart lockers

April 16, 2021

Grubbrr, a commerce automation company, has teamed with Frank Mayer and Associates Inc. to provide restaurants and other retailers with contactless smart…

Vehicle registration kiosks coming to Publix supermarkets in Georgia town

April 16, 2021

Residents of Columbus, Georgia will be able to renew vehicle registrations at kiosks at Publix supermarkets in the fall, according to a wtvm report.

Walmart embracing fast casuals, local services as store-based tenants

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

With the departure of McDonald's and Subway operators from within its storefronts, Walmart aims to fill in-store leased space with "relevant" tenants, ranging…

Top 5 ways to optimize the ‘post register zone’

by Maria Mullen — Strategic Advisor, THinc Partners

Brick-and-mortar retailers can use kiosks and services to generate incremental profit and promote shopper loyalty, focusing on the areas beyond the check-out…

Survey: Retailers need to get personal post COVID-19

April 15, 2021

As the global economy emerges after a year of COVID-19 retailers need to provide more seamless, personalized marketing and customer experiences, according to a…

How to achieve a more empathetic customer experience through digital channels

by Jeff Epstein

Jeff Epstein, Comm100 VP of marketing and strategy, explains why it takes more than speed to satisfy and build loyalty with a customer. Companies that…

Quick Guide to Your Payment & Transaction Technology

What to consider when building and supporting your technology ecosystem

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