Retail apps alienating consumers, reveals research

July 1, 2021

Three quarters of U.S. consumers don't think retail apps know enough about their habits to boost their customer experience or build brand affinity and may be…

Digital signage made easy: Finding the right OS

Organizations of all sizes and types are adopting digital signage to accelerate their digital transformation in a fast-paced changing world. The current…

HP's Engage portfolio aims to drive hybrid shopping experiences

June 29, 2021

HP Inc. is expanding its Engage portfolio with the HP Engage Go 10 and the HP Engage Flex Mini to drive personalized secure consumer experiences.

Why data is at the forefront of retail relevancy

It's all about data when it comes to engaging with customers, creating a rewarding customer experience and crafting a seamless customer journey, according to…

MAC Cosmetics launches retail concept at airport

June 29, 2021

MAC Cosmetics and Hudson have launched a specialty retail concept at the Salt Lake City International Airport, at Concourse A, that reflects the brand's…

Meeting the needs of consumers post-digitization

by Ryan Creamore

Craig Webster, head of marketing at Infobip America, outlines how far digital have consumers gone, and how retailers can remain ahead of the curve in a new…

High-speed digital transformation at the grocery store

Pini Mindal, CEO and co-founder of Quicklizard, explains why in the coming decade, we will witness computer vision and other cutting-edge technologies become a…

Adobe, LivePerson team on personalization capability

June 23, 2021

LivePerson and Adobe are partnering in an effort to transform digital experiences using conversational AI and personalization. The integration of LivePerson's…

Redbox readies a new era in home entertainment

Recognizing the need to adapt to changing consumer leisure habits, Redbox recently went public with the intention of expanding its role in home entertainment.

Uniting transactional and relationship surveys to capture the entire experience

by Simon Fraser

Simon Fraser, strategic insights consultant at InMoment, explains how once transactional and relationship surveys gather insights a retailer needs, action can…

Amazon Fresh store in Washington boasts 'Just Walk Out' shopping technology

June 18, 2021

Amazon's Just Walk Out technology will be available this week for the first time ever in a full-size U.S.-based Amazon Fresh grocery store.

Autonomous retail may soon offer more than a cashierless checkout experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon may have been the leader in putting cashierless autonomous checkout in play with its Amazon Go stores but competitors are nipping at its heels…

Major Fast Food Outlet Selects Clientron PT-2500 POS

Clientron POS, and its software partner, are firmly focused on providing POS systems that are easier for restaurants to use and easier for our solution…

Shopflix platform debut promises content will be king

June 15, 2021

The Shopflix video streaming and e-commerce platform has gone live, via its app and website, and promises to make content first and center for both consumers…

Focus on customer journey gaining ground, claims report

June 14, 2021

More retailers and brands are becoming more customer-centric and the customer journey is gaining greater attention, according to a Kitewheel report.

Toshiba, Worldline expand partnership with small footprint payment kiosk

June 10, 2021

Worldline, a European payment and transactional services provider, is teaming up with long-term partner, Toshiba Global Commerce Solutions, a retail store…

Efficiency or Empathy - Which should be top priority in remote troubleshooting?

A decade ago, customer lifetime value (CLV) was the most valuable metric to measure customer support. But that changed to CSAT and FCR, which then quickly…

How AI-Powered Tech Is Advancing Touch Systems

A technological "gold rush" is emerging as artificial intelligence enables users to interact with computers in ways that were unthinkable just a few years ago.

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Domino’s director of digital retail innovation headlining #ElevateICX virtual event

by David Drain

Executives from Domino's, Behr Paint, Under Armour, Verizon and White Castle will speak at the Interactive Customer Experience (ICX) Association's one-day…

Furniture retailer goes 3D with room planner tool

June 9, 2021

Badcock Home Furniture & More has launched a Room Planner tool that lets customers re-imagine the possibilities of living spaces and provides full room…