Customer Experience News & Media
Albertsons introduces contactless pickup locker in Chicago
January 7, 2021
Albertsons Companies has installed an automated and contactless grocery PickUp kiosk on a pilot basis, according to a press release. The kiosk, located at one…
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How modern retailers can achieve success with AI chatbots
Christa Martin, a Chief Outsiders CMO, maps out how retailers should approach automation systems like consumer-facing chatbots and why the strategy should…
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Toppan Printing tests facial scanning to improve cosmetics
January 6, 2021
Toppan Printing, a provider of touch display solutions, communication, security, packaging, décor materials and electronics solutions, is collaborating with…
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Inspiration, joy top consumer motivators
January 5, 2021
When it comes to retail engagement and response to marketing, consumers are all about inspiration, joy, hope and love.
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Crate and Barrel taps Glympse to boost curbside experience
January 5, 2021
Crate and Barrel is teaming up with Glympse, a day-of-service mobile communications platform, to boost curbside pickup.
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Making curbside a critical component of the customer experience
Ram Venkataraman , chief product and technology officer at Kibo, says buy online-pickup curbside should not be viewed as a niche trend to sustain retail during…
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How groceries of any size can boost growth beyond COVID-19
Bagrat Sataryan, CEO, Local Express, lists out several attributes grocery and supermarket retailers need to incorporate into the online presence to achieve…
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The changing tide of retail CX
Carlos Zapatero, a business development executive at SYKES, explains how the events of 2020 accelerated a shift in retail customer experience to become more…
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Omnivor, Nike launch 3D hologram product suite
December 28, 2020
Omnivor, which creates 3D holographic content, has launched two products, Holograms for Retail and Live Hologrphci Telepresence, with initial support from…
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Survey: Consumers hungry for messaging, conversational AI
December 28, 2020
A good majority, 85%, of worldwide consumers are on board with messaging brands, up from 65% last year, and 75% would spend more with brands that offer…
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Crate and Barrel teams with Glympse on curbside pickup, kiosks
December 28, 2020
Crate and Barrel, a specialty retailer, is offering its customers an enhanced curbside pickup experience leveraging Glympse's communication platform, a mobile…
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FreedomPay teams with Kount on fraud prevention
December 24, 2020
FreedomPay, a commerce payments platform, has introduced an identity trust solution built into its data-driven commerce platform, according to a press release.
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Luxury apparel brand taps Vtex for online platform
December 24, 2020
This holiday season, St. Croix, a high-end men's luxury apparel brand, is doing business on an online platform built by Vtex.
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Winter is here: How retailers can tap digital tools to boost the customer experience
by Kevin Grauman — CEO, QLess, Inc
Kevin Grauma, CEO of QLess, explains how technology is helping ease the retail que in times of social distancing amid COVID-19. But writes that retailers need…
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Tampa deploying smart city kiosks downtown
December 23, 2020
The Tampa Downtown Partnership will install about 30 digital informational kiosks from IKE Smart City of Columbus, Ohio to provide information on local…
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Indiana meat producer teams with QuickCollect Solutions on automated grocery pickup
December 23, 2020
Munsee Meats, a Muncie, Indiana meat provider, will allow customers to pick up their orders placed through the company's website at an "Automated Farmers…
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How retailers can remain competitive during the pandemic
Myles Kleeger, president and chief customer officer, Braze, believes the retail winners of the holiday season, and of the ongoing pandemic, are those using…
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Using customer insights to drive recovery in the pandemic: What 3 key steps do retailers need to follow?
by James Alty
James Alty, founder and managing director of Apteco, offers up three steps retailers can take in striving to rebound from the ongoing COVID-19 pandemic.
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